Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stafft were excellent very helpful and informative only problem I had was with emails as they went straight to my junk box so was concerned when I did not receive confirmation of the order. So if you are waiting for an email from W&H you might want to check the junk box as well!”

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Posted 8 years ago

“Deliverers extremely helpful”

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Posted 7 years ago

“Overall, very professional and courteous service. Delivery team arrived promptly as promised and were efficient and polite getting the sofas in place taking away all packaging, The selection process for the sofas was great and easy to do over the phone, with samples being dispatched in a timely manner.”

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Posted 6 years ago

“Pity the delivery guys had dirty hands after they'd unwrapped it”

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Posted 7 years ago

“Good for ease of ordering and supplying fabric swatches etc. Not good for poor communications with delivery team who were not passed on Very Specific delivery details about extremely narrow lane which entailed having to source secondary vehicle on which to make final delivery.”

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Posted 10 years ago

“Pleasant and efficient”

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Posted 8 years ago

“A good service the sofa bed was promised for delivery before Christmas and despite taking a week longer to manufacture and the delivery van having an accident every effort was made and the sofa arrived in the nick of time.”

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Posted 9 years ago

“Efficient and easy. Purchase ready earlier than expected.”

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Posted 7 years ago

“Easy service to use”

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Posted 8 years ago

“Excellent 4 seater corner sofa bed. Excellent delivery and installation ream.”

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Posted 7 years ago

“#NAME?”

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Posted 8 years ago

“Helpful information and samples supplied quickly. Good delivery servicen”

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Posted 6 years ago

“Very helpful delivery men. On the day they let me know what time they were arriving and carried out set up efficiently and cleanly. Sofa looks stylish in the sitting room and sofa bed option easy to use. Staff contacted pre-order helpful and friendly. The only niggle was only getting less than one day's notice of delivery and a slight difference in information between showroom staff and delivery team”

Helpful Report

Posted 6 years ago

“The service was satisfactory but there are a couple of things which would have made it better. 1) There was not an example of every style in the showroom, specifically, styles in which I was interested, so placing the order was a bit of an act of faith rather than try-before-you-buy. The sofas-style were fine when delivered. 2) There is a seam in the middle of the back of both sofas, which I did not expect. Neither of the sofas backs on to a wall, so the seam is very visible on entering the room.”

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Posted 7 years ago

“Great service very helpful staff. However the sofa quality could be better starting to show signs of wear after 3 months.”

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Posted 7 years ago

“Not always good at getting back to me when I had queries when ordering but then good with information and delivery times”

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Posted 8 years ago

“The sofa bed is as described. The 2 deliverymen were charming and were happy to demonstrate how the bed functions.”

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Posted 7 years ago

“Delivered on time ,packaging removed,and set up demonstrated”

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Posted 8 years ago

“Very helpful and welcoming in the shop. The delivery men managed to squeeze the sofa into our living room when it was looking doubtful!”

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Posted 8 years ago

“Very nice delivery men, good job done, but they were late...”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews