Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally good service received.”

Helpful Report

Posted 6 years ago

“Slightly shaky start with ordering initially but the bed arrived in good time. I realised once it was delivered that I had ordered the wrong colour fabric so the bed was easily returned & refunded without any quibbles & a new bed was ordered which arrived even sooner and is perfect.”

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Posted 6 years ago

“We love the sofa. However communication was patchy and we had to chase a delivery date after five weeks had passed”

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Posted 6 years ago

“easy to order, excellent delivery dates and helpful service”

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Posted 6 years ago

“Good service, communication about our purchase and delivery options were always prompt and helpful.”

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Posted 6 years ago

“Lovely fabric and the memory foam mattress is v comfortable. I just find the sofa cushions slant forward.”

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Posted 6 years ago

“Information on website excellent. Delivery of cloth samples excellent. Delivery arrangements for sofa bed excellent except for stain on one cushion. Communications excellent. Information re delivery charges underhand - "delivery to UK mainland free, apart from certain parts of Scotland". Should read "apart from Scotland other than EH and DG postcodes" . Even Glasgow with the largest population in Scotland incurs the delivery charge. Disingenuous and disappointing.”

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Posted 6 years ago

“Excellent service. I was contacted on several occasions and kept up to date with the order and delivery. Delivery was also brilliant with the men going to great lengths to be helpful.”

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Posted 6 years ago

“Prompt polite service”

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Posted 6 years ago

“The service while choosing & once order is confirmed is excellent. The staff I spoke with were all helpful, responsive, patient & well-informed. Post-purchase, I?d have liked some follow-up hence 4 rather than 5 stars”

Helpful Report

Posted 6 years ago

“The whole experience from visiting the showroom, to the furniture being delivered was excellent and hassle free. All the staff we came into contact with were knowledgeable, extremely helpful and very pleasant.”

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Posted 6 years ago

“The service was very good. Pleased with the product but thought it could have been finished better. Some bits of the material hadn?t been stitched neatly and the arm protectors do not sit tightly on the arms.”

Helpful Report

Posted 6 years ago

“The service in the showroom was excellent, very patient and knowledgeable. The delivery was also very efficient. The only reason I am not giving 5 stars is that they got my phone number wrong. Despite me correcting it by phone and on line, the delivery men were still given the wrong number. This meant they could not contact me to give me a more precise arrival time.”

Helpful Report

Posted 6 years ago

“Excellent customer care at showroom. Friendly and efficient care on requesting fabric samples, placing order and for delivery advice.”

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Posted 6 years ago

“Assistant in Chiswick showroom helpful and not in any way pushy. She gave us time to select fabric and answered all our questions”

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Posted 6 years ago

“Excellent 4 seater corner sofa bed. Excellent delivery and installation ream.”

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Posted 6 years ago

“Great service very helpful staff. However the sofa quality could be better starting to show signs of wear after 3 months.”

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Posted 6 years ago

“Very efficient ordering service including initial delivery of sample fabrics. Direct and easy contact with staff on phone and updated information given re delivery. Smooth process and to time.”

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Posted 6 years ago

“The product is first class and the choice of material excellent. I was a bit confused when I visited the showroom about why I could not go away and think about which option to buy but I am very happy with the sofa.”

Helpful Report

Posted 6 years ago

“I would recommend them and buy from them again, but would have a few reservations. I had to pay an extra cost as was told that the arms of the bed settee had to be removable to get through the doorway. I did measure my door opening when ordering. Needless to say the sofa went though without removal of arms, Phoned the company who didn't really want to know. The material chosen is a light grey and the zips in the cushions are black, unsightly. Once again they were not interested”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews