Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to the showroom where customer service was excellent. Honest and relaxed.”

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Posted 8 years ago

“Excellent product and service”

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Posted 8 years ago

“I am very impressed with Willow and Hall, initially I ordered a catalogue online, then some fabric samples,both arrived fast. Having made my choice, I rang to order as wanted to check a couple of things. My queries were solved efficiently and throughout my order I was kept informed. Well done ,great service! Also have to sing praises of the two delivery guys who initially said they didnt think the sofa was going to go up the stairs and round various corners but they'd try. They deserve a medal. Must have had 1mm clearance in some places but they did it !”

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Posted 8 years ago

“I was really impressed by the efficiency and attention to detail shown by Willow and Hall. The delivery was as promised and on time.”

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Posted 9 years ago

“Delivered when asked for and delivery men on time and showed me how the sofa bed worked. Excellent service”

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Posted 7 years ago

“Good communication throughout and a minor problem was resolved very quickly and efficiently by very pleasant staff.”

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Posted 9 years ago

“Excellent except a follow-up after delivery to check on how the new furniture has suited us is something that is badly missing from what is an excellent service overall.”

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Posted 6 years ago

“We found Willow and Hall refreshingly friendly, helpful and efficient and would be happy to recommend them to our friends and relations”

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Posted 7 years ago

“The sofa bed was delivered early and everything went well. The only negative comments are that from the web site we thought using the premium delivery it would be delivered by the Willow and Hall team. Also having to sign something to say they were not responsible for any damage during delivery does not inspire confidence! That said there were no issues with the delivery and they were very professional.”

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Posted 9 years ago

“Friendly in store, and the customer service via email was very quick and resolved our queries-issues right away. Great!”

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Posted 8 years ago

“Friendly efficient service. Sofa bed arrived on time. Showroom staff helped in making choice from vast range. Would recommend them.”

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Posted 8 years ago

“Delivery team was excellent, even demonsrated the use of the sofa.”

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Posted 8 years ago

“We thought the whole procedure was very easy and comfortable. We have recommended you to friends because we were so pleased with the ease of purchase.”

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Posted 7 years ago

“Amazing showroom, amazing customer services, amazing delivery team, amazing product! I love my beautiful sofa bed. Thank you very much Willow & Hall.”

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Posted 7 years ago

“A very easy buying experience and then very polite and helpful delivery service. Thank you.”

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Posted 7 years ago

“Seamless and efficient from start to finish.”

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Posted 7 years ago

“I will when i get it not due to be delivered for two weeks”

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Posted 7 years ago

“Good contact with me from order receipt to delivery, never pushy - always polite and considerate.”

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Posted 9 years ago

“Great service”

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Posted 7 years ago

“Excellent service. Very usable web site and the staff at the showroom were both really friendly and knowledgeable. Delivery was offered on the day originally promised and when I asked to reschedule, my request was accommodated without fuss. The delivery itself was efficient and careful. The extra fabric I ordered at the same time was delivered to my upholsterer quickly and correctly. Finally, and perhaps most importantly, the sofa bed I purchased is excellent and very comfortable, both as a sofa and as a bed.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews