Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have no worries using willow and hall again.”

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Posted 10 years ago

“Very good service. I was stuck in traffic when the delivery guys came, and the waited 20 minutes for me.”

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Posted 10 years ago

“From start to finish I couldn't have wished for better customer service - 10 out of 10”

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Posted 10 years ago

“Helpful email exchange and efficient delivery arrangements.”

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Posted 10 years ago

“good”

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Posted 10 years ago

“Communication excellent and delivery service very good”

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Posted 10 years ago

“Always excellent customer service from Willow and Hall, although I did have a call about a week after I placed my order, asking me about y order for something else. Clearly, there was a cross over of info.”

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Posted 10 years ago

“The product is very good but delivery let you down. The delivery people were very inflexible with the times they could offer which was quite a disruption to my schedule. I am sure people would happily pay more for weekend delivery.”

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Posted 10 years ago

“Really happy with the whole experience”

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Posted 10 years ago

“Great service online and on the phone. Then the sofa just arrived however, with no prior warning, annoyingly on a day when I could have been in but wasn't, as I had not been contacted! So then I had to wait another week or so and then the delivery was within an hour of the expected time. The hugest guy brought in the sofa almost single-handedly and carried it up the stairs without a single scratch to my new paintwork - fantastic! The decorators were in awe! Thank you.”

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Posted 10 years ago

“Order on online without a problem. Delivery was in the time stated. The delivery men were brilliant and made short work of getting the sofa bed upstairs. I would definitely recommend to others.”

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Posted 10 years ago

“The best customer service I have ever experienced. The team are very helpful and I cannot recommend them enough.”

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Posted 10 years ago

“Great website easy to use. Great aftersales, very friendly. Delivery gentlemen so helpful and cheerful. Brilliant sofa bed. Love it.”

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Posted 10 years ago

“Excellent customer service”

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Posted 10 years ago

“Excellent. Everything was completed and supplied as described. Item made in time stated and delivered by very efficient team. Problem free experience! Thanks.”

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Posted 10 years ago

“Took the time quoted”

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Posted 10 years ago

“The staff were very responsive and the ordering process very straight forward. i called twice to get an update on the delivery (as I had guests coming to stay and i was anxious to get the sofa ahead of their arrival) and the staff were at all times very helpful and called the depo to get a better idea of the delivery schedules so they could keep me updated. The sofa arrived in perfect condition three weeks and twio days after my order and I am very very please with it!”

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Posted 10 years ago

“Fantastic service. We have used Willow and Hall before and would use them again.”

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Posted 10 years ago

“Very reliable, friendly service.”

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Posted 10 years ago

“Helpful service on line. Delivered and put in position by two great men. All within three weeks”

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Posted 10 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews