Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and service, but not a very good sales process. I was extremely miffed when ordering your product. I quoted a discount code obtained from the Telegraph for a 30% discount. During the ordering process no discount was offered. I checked myself to find the offer expired a day earlier. My irritation was compounded by seeing another offer in the Telegraph 2 weeks later again for 30% discount after I had told you that was paper I saw the offer in.”

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Posted 10 years ago

“Pleased with the service, delivery men were great.”

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Posted 10 years ago

“Really good service, have had 2 settees and an ottoman. The delivery service is excellent too.”

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Posted 10 years ago

“The customer service was good. The delivery was as expected and on time. The reason I'm giving this section a good instead of excellent is that I was a little disappointed to see that the sale item was £75 cheaper once I'd had the sofa delivered. When is a sale not a sale? I would recommend Willow and Hall to others but with the proviso they keep an eye on sale prices to glean what is a sale price and what isn't.”

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Posted 10 years ago

“Fantastic, excellent customer service and value for money.”

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Posted 10 years ago

“Excellent service and product”

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Posted 10 years ago

“Absolutely perfect except for the post sales reaction to my complaint about the forward slope of the seats on our sofa bed - see below. We rather got the brush-off, when I rang about it, which was very disappointing, not least as we were told W & H had had previous similar complaints and because a simple design change would resolve the issue”

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Posted 10 years ago

“Excellent service. Sample of upholstery provided and phone call confirming order and delivery process. Very good customer service. Would recommend to others.”

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Posted 10 years ago

“Friendly, fast and efficient service.”

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Posted 10 years ago

“Very easy process from start to finish. Kept well informed all the way through.”

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Posted 10 years ago

“Very good, we could not get the sofa into the room, so we did not unwrap, all is fine however, and the guys explained the sofa bed workings.”

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Posted 10 years ago

“So pleased I found and used Willow and Hall. My sofa is very good value for money ...and the service and staff are excellent!”

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Posted 10 years ago

“Prompt supply of material samples, easy to order and item delivered when they promised.”

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Posted 10 years ago

“Good service and fast but the delivery men didn't know the arms came off. I bought them to make the job easier.”

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Posted 10 years ago

“Website easy to use, delivery efficiently arranged.”

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Posted 10 years ago

“v smooth admin and great sofabed”

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Posted 10 years ago

“From start to finish the service was excellent, easy to order online, emailed and telephone confirmation, great detail of the process and timescales provided making the purchase and delivery a smooth process.”

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Posted 10 years ago

“Excellent service from first contact. Swatches sent by return post, ordering on website very straightforward and follow up phone calls about delivery very helpful. Sofa bed just been delivered - delivery team arrived on time and were very helpful in removing old sofa and installing and explaining the working of the new one.”

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Posted 10 years ago

“Excellent service and very speedy and British made!”

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Posted 10 years ago

“Very helpful and quick”

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Posted 10 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews