Woolworths SA Reviews

1.5 Rating 357 Reviews
11 %
of reviewers recommend Woolworths SA
1.5
Based on 357 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 39%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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How quickly does Woolworths SA resolve customer queries?
(2 days ago)
Greater than 54% of reviewers feedback is Woolworths SA takes over a week to resolve customer queries.
(2 days ago)
72.67%
Industry Average
Dont expect Sity60 level of service delivery.
- Keegan
After having shopped at three stores at La Lucia Mall on 21/6/2023, myhusband and I went to the Woolworths restaurant for lunch before purchasing groceries from the Woolworths Food section. As usual we had to leave our trolley outside the restaurant. To our horror we found our trolley had been taken by the time we had finished lunch. Very upset, I enquired from the person in charge of the trolleys who very kindly and politely told us to inform the manager as the shop has cameras, which we did. Mr Nathi (surname unknown), took my details and as soon as we arrived back home, I was informed that the trolley and its goods had been recovered in the grocery section. Someone had taken it to do their shopping and had left our items in the trolley. Thank you Nathi for your promptness and thank you to the gentleman at the trolley section for your concern. What lovely service you gave us!
- Dr E T Grossi
I have always loved Woolies, for the good quality food and for the fantastic service.
- Anonymous