Woolworths SA Reviews

1.5 Rating 677 Reviews

10 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Woolworths SA resolve customer queries?

Helpful Report

(3 days ago)

Greater than 57% of reviewers feedback is Woolworths SA takes over a week to resolve customer queries.

Helpful Report

(3 days ago)

74.29%

Industry Average

“ I had the best service from 3 different woolworths stores in Polokwane in the last month. Woolworths Landros mare str,greenery and Savannah. Thank you to each store for 1st class service and friendliness. At each store I was treated like a VIP and I am truly happy with the excellent service I received. Thank you to each and every one. ”

- Lynette Du Preez

“ Very Good service received from Phumlani Mthembu. True ambassador for the Woolworths brand. Good knowledge of all the products he promotes. Very patient and helpful. ”

- Conrad Sydney

“ Today I went to Woolworths looking for a set towelsi couldn’t find what I was looking for but Fikile (Management) jump in to assist me ,she made some suggestion and I ended up getting something better because of her …she even offered to rap up my towels nicely …honestly her service was 100% She was very friendly and professional 🙌🏻🙌🏻… …SHE IS THE BEST …. ”

- Enhle

Woolworths SA Reviews

Customer Service - Good