999inks Reviews

Name: 999inks
Address: 70-72 Victoria Road, Ruislip Manor, London, London Borough of Hillingdon
Rating: 4.41

4.4 Rating 999 Reviews

85 %

of reviewers recommend 999inks

4.4

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Email:

info@999inks.co.uk

Location:

70-72 Victoria Road,
Ruislip Manor,
London
London Borough of Hillingdon
HA4 0AH

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Mark Anthony Bolton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently purchased an Epson EcoTank ET-2860 printer, which includes Epson 104 inks for Black, Yellow, Magenta & Cyan. Whilst this will help me do a load of printing, I prefer to purchase additional ink in case the ink tanks run low. So, as my usual supplier is 999inks, I used their search facility to input my Printer Brand, Series and Model and it gave me a list of both Original and Compatible Inks all of which are the 104 ink variety. I then purchased a "Compatible Multipack Epson 104 1 Full Set Ink Bottles (4 pack)" plus a "Compatible Black Epson 104 Ink Bottle" (Order 34599994). Imagine my surprise when the package arrived as I received 2xBlack 104 ink (as expected) and 1 each of Y/M/C 102 ink. I immediately contacted 999inks and explained the problem. Their solution - They will re-send the Y/M/C 104 inks and get me to return the Y/M/C 102 inks. Sounds fine, except that the replacement Y/M/C inks are still 102! I then made a formal complaint. 999inks answer is that 102 inks are bigger than 104 inks but they are the same and therefore compatible so their processes give 102 inks if 104 is out of stock. My argument is if that is true then why (1) Does 999inks website for my Printer Brand, Series and Model only state 104 inks and not 102 inks, (2) Why does Epson give you 104 inks included with the printer and (3) Why, when on the 102 ink box it states "Suitable for use in: (and a list of printer models)", is the ET2860 not included in the list. Aside from the difference in size, why would Epson develop the 104 ink if the 102 already exists - There must be a difference between the 2 types. Also, if I start using 102 inks in the ET-2860 and the printer needs repairing, would Epson honour the repair if I'm using the wrong ink? I don't think so!! Will 999Inks repair it free of charge if Epson refuses to do so? I doubt it very much. 999inks resolution is to give me a full refund after receiving all the inks back as they have no 104 ink in stock. Fine! One more thing - When it lists all the inks for the ET2860 (as I said previous all 104 inks) it states the following: "999inks stocks a wide range of Ink cartridges for your Epson EcoTank ET-2860 printer. We offer you value, with both original and high-quality compatible cartridges available at low prices. We know running out of printer ink can cost you time, money and peace of mind, we keep all our Ink cartridges for your EcoTank ET-2860 in stock and ship on the same day free of charge." This statement is so not true. Do 999inks have Epson 104 Compatible ink in stock - No! Has it saved me time - No! Has it given me peace of mind - Certainly not!! I'll never use 999inks again!”

Helpful Report

Posted 1 year ago

“Was very impressed by quick service, unfortunately when printing it is all green. Been trying to phone all morning and using your email address that won't work for me so getting quite frustrated. What's wrong with email address www.999i is.co.uk.”

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Posted 1 year ago

“I ordered 26th May 2024, the colour ink cartridge didnt work so sent back and now it is 14th June 2024 and still no replacement sent. Need I say more?”

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Posted 1 year ago

“Sent me a package of ink with no notification on box that it relates to my printer.Did not accept their poor responce.Why put six different printers on box but not others.Will not use this company again.”

Helpful Report

Posted 1 year ago

Hi Alan I am sorry that you were unable to accept our assurance that your cartridge was correct for your printer, and that manufacturers do not always produce packaging that lists every printer that the cartridge is compatible with. Some cartridges fit dozens of different printers, so it is common practice to list only the most popular - the box that you received lists five of the nine printers that the cartridge fits. Since you have indicated that you do not wish to return the item, I recommend that you use it rather than disposing of it. As we have informed you, all 24XL cartridges are suitable for your XP-960 printer, even if it is not specifically listed. Should you change your mind about returning the item, please let us know, we're happy to take it back if you remain unsatisfied with your purchase. Regards John

Posted 1 year ago

“Bought a pack of black and coloured inks. They are all different types and so far I haven't been able to get these working on my printer despite it being a model it says they are compatible with”

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Posted 1 year ago

“The wrong cartridges have been sent to me. I have emailed about it. No reply but it was the weekend . RAB”

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Posted 1 year ago

“I haven't yet tried your inks. I have sent your company an email to which I haven't had a reply about the fact that my parcel was left outside in the cold all night by Evri who couldn't be bothered to press my flat number. I was certainly at home. That said they could easily have been stolen. Hopefuly the inks won't have suffered as a result but I won't know until I've tried them!”

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Posted 1 year ago

“Why did your carrier say they could not deliver as the address was incorrect and parcel damaged. The following day it was delivered satisfactory”

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Posted 1 year ago

“The ink has not arrived!!!!”

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Posted 1 year ago

“Did not receive my goods. Contacted company twice by phone but the customer service did not contact me back. Poor service”

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Posted 1 year ago

“I ordered ink from you and it was dispatched on the 8th and I haven't received it yet, it now the 14th of May please can you let me know what is happening EJAllen 35 Featherbed Lane CR09AF Thanks”

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Posted 1 year ago

“So far not very good. Ordered on 7th may for next day delivery. Still waiting on 12th! If I'd known who your carrier is, Evri, I'd have gone somewhere else.”

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Posted 1 year ago

“I have already raised the service ticket (491571) against the issue which is stil not addressed. Please could you look my problem and arrange the return pickup of the product which is no use for me.”

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Posted 1 year ago

“Hi. I can't write a review as the cartridges still have not arrived! If you could please look into this. Regards. Keith Haynes.”

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Posted 1 year ago

“Out of date system and unprofessional service! There is no after sale service even for a long term customer! So disappointed!”

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Posted 1 year ago

“I have sent 3 emails to 999 ink and they have not responded. I need a refund for buying the wrong cartridges.”

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Posted 1 year ago

“Not function”

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Posted 1 year ago

“I WISH TO RETURN THIS CARTRIDGE AND ORDER A CANON ORIGINAL THE PRINTING IS VERY POOR.”

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Posted 1 year ago

“my hp printer will not print because, it says, the cartridge is stoping printing because it is not an hp cartridge. It seems I have wasted my money?”

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Posted 1 year ago

“As a previous customer I was unprepared for a request to confirm my latest order by telephone. This was a tortuous call punctuated by delays and periods of silence. The final straw was the request to provide full details of a card AND the bank security code which banks instruct should Not be shared. Seem dodgy to me”

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Posted 1 year ago

999inks is rated 4.4 based on 999 reviews