“I have received a faulty idem, my delivery arrived late, and I am still wasting my time contacting the customer centre to return my idtm since I think its ridiculous that I have to pay for the return shipping. It's not my fault I got a broken item. I was told it would be free for exchange, but when I got to the end of it, it says I need to pay—still no reply from the customer centre. Honestly, very bad experience and I will not be purchasing again. There are better sites with better quality products and a better customer service experience.”
Hello Lila,
We are very sorry for what happened, we understand the disruption caused by the delay in the first place and then that your product had a problem.
We are glad we were able to provide you with a solution, we always aim to provide you with a better service.
We are always there for you and happy to help.
Have a nice day
Aleyolé Team
Gracias Leticia, por tomarte el tiempo de compartir tu experiencia.
Nos alegra saber que te han encantado nuestros productos.
¡Estamos seguros de que los lucirás de maravilla!
Esperamos verte de nuevo muy pronto.
Saludos
Equipo Aleyolé.
Hello Pallavi,
Thank you for trusting us and for such beautiful words!
We look forward to seeing you again in our shop!
Best regards
ALEYOLÉ Support Team
“Good afternoon!
First of all, I am really grateful for cooperation and opportunity to finally get this bracelet. There was some trouble because there is no delivery in Ukraine now due to the war, but we managed to find alternative, so thank you so much!
Secondly, the bracelet itself is so so pretty, it’s so gorgeous I feel like I’m holding something magical in my hand and I can’t describe with words how happy I am. Thank you again for everything and especially for making my small dream come true!”
Hello Maryna!
Thank you for your kind words and for taking the time to share your experience with us.
It is a joy for us that you can have our products.
We hope to see you soon!
Best regards
Aleyolé Team
“Soy muy fan de la marca y su joyería, siempre me ha parecido de muy alta calidad y los diseños son demasiado hermosos, lastimosamente en esta ocasión tengo uno de los pendientes dañados.. no se si ya venía así o se a dañado en la única ocasión que los use…”
Hola Brennie,
¡Gracias por tus hermosas palabras!
Lamentamos que esta vez hayas tenido problema con uno de nuestros productos, pero quedate tranquila que ya estamos trabajando para enviarte una nueva unidad de reemplazo.
Te estaremos contactando hoy mismo por correo.
Esperamos que sigas confiando y verte muy pronto nuevamente.
Saludos
Equipo Aleyolé
“Beuatiful and unique jewelry! Just be mindful that some of the jewelry is sold individually, therefore you need to be super attentive while shopping.”
Hello Efi,
Thank you for taking the time to share your opinion and experience.
It always helps us to improve and continue to grow.
In your case, we are working on it, today we have been informed from the agency that they are checking why it has not been delivered in yesterday's forecast.
But we are working to solve it as soon as possible and keep you informed at all times.
We apologise for the inconvenience caused.
Kind regards,
The Aleyolé team.
Translated with www.DeepL.com/Translator (free version)
Thank you Yuwen for your kind words and for taking the time to share your experience with us.
It is very important for us the opinion of our customers to keep growing.
We hope to see you soon!
Best regards
Aleyolé Team
Camille,
Merci d'avoir pris le temps de partager votre opinion et votre expérience.
L'opinion de nos clients est très importante pour nous. Cela nous aide toujours à nous améliorer et à continuer à grandir.
Nous espérons vous voir bientôt !
Salutations
L'équipe Aleyolé
Ellie,
Thank you for your kind words and for taking the time to share your experience with us.
It is very important for us the opinion of our customers to keep growing.
We hope to see you soon!
Best regards
Aleyolé Team
