American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived safely but tracking was never updated. Contacted customer support and did not recieve a helpful reply at all. Was told to just wait for tracking to update but this never happened.”

Helpful Report

Posted 7 months ago

“Products that arrived were largely OK, one can suffered on the postal journey but that's not really the company's fault. More worryingly, I was missing a box of root beer and have yet to hear back after emailing immediately after delivery. Should this be resolved I'd happily chalk it up to a one off issue and use again.”

Helpful Report

Posted 7 months ago

“Well, where do I start? I ordered six bags of crisps received only four in one box which were Cheetos. I ordered two bags of onions that I have still not received as of last Monday I have sent three emails with no reply. My question was was my funioin another box. If not, then just refund me the difference before I contact my bank”

Helpful Report

Posted 7 months ago

“Placed an order didn't receive one of my items the main item of the order emailed about this on the day my order came and had no reply”

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Posted 7 months ago

“4 days late and sent the wrong thing”

Helpful Report

Posted 8 months ago

“I placed my order for next day delivery, it came eventually 2 days after it was meant to. I tried to contact them several times with no answer. When the order eventually arrived some of the order was missing. So I contacted them again and this time I had a reply to say when it came to pick my order they had run out of the item I had ordered and that it was being dispatched that same day. No packing note to explain the situation. Nearly 2 weeks has gone by and I'm yet to recieve the rest of my order. I have tried to contact the company AGAIN wanting a refund for the items I have not recieved. NO REPLY yet again!! I will not be using this company again and I'm down a total of £15.97, 2 packs of Sweets @ £ 9.98 and unfullfilled next day delivery @ £5.99.”

Helpful Report

Posted 8 months ago

“While they have the American products I want, their delivery is SLOW. Their communication skills are pitiful at best, and after taking my money I still had to chase them up for a delivery date/courier information/etc.. which they did NOT give me. I simply had to wait until I got notification that it was due for delivery from Royal Mail, which was well after the 2-3 working days delivery their website claims.”

Helpful Report

Posted 8 months ago

“Three chocolate bars missing from my order. Used the email provided to raise this with customer support but no response. Wouldn’t use this company again.”

Helpful Report

Posted 8 months ago

“I have been charge twice for my purchase”

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Posted 8 months ago

“Once if my items never arrived within my parcel. I had emailed and still not heard back, this was over 2 weeks ago.”

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Posted 8 months ago

“This is my third or fourth order and everytime items have been missing or substituted for something that I didn't order. Never an email to tell me something is out of stock, I just find out when the parcel arrives. I then have to contact them for a refund.”

Helpful Report

Posted 8 months ago

“Didn't get my full delivery.”

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Posted 8 months ago

“I did not receive what I ordered and my order was incomplete with no communication before or after delivery.”

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Posted 8 months ago

“Hello, i use your store often. I recently bought almost £100 worth goodies for my birthday. When th package arrived it was missing items. I wrote straight away to customer service. Did not get a reply. So wrote again though the website to customer service and, resent by email. Its been over a week with no reply. There is no phone number to call. I very disappointed with this. You have alway been doing very good. Please see my attachment on my order. I hope someone sees this and can help me.. ~Marvin”

Helpful Report

Posted 9 months ago

“Wrong order arrived. Sent me smaller sizes than ordered but charged me for the bigger ones I actually ordered. Emailed for this to be rectified as it was a gift for someone but still havent had a response. Will be taking this further if no response or no action taken by next week.”

Helpful Report

Posted 9 months ago

“Hi, just received my order of 3x Pancake mix. The Best before date on it is too short , its saying Sep1924 . If its Sep24 then its only about 2 months. I am not happy to have 3 boxes with such a shirt best before date ad no wayI will be able to use even 1 whole box in such a short time as we r not a restaurant. Let me know how I can return 2 boxes and . I am happy to have 2 with a long expiry date . Look fwd to your reply soon.”

Helpful Report

Posted 9 months ago

“Their always out of things they advertise and it take over 2weeks to get anything.”

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Posted 9 months ago

“Charged for 2 items, email said BOTH was in shipment. Recieved one item. Emailed 5times still waiting on a reply.”

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Posted 9 months ago

“my order was amazing but i emailed to say i received an item that wasn’t the right size and have had no reply but you can send me an email to review”

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Posted 9 months ago

“Emailed twice, ignored twice. Once order was received one of the items was wrong. Didn't bother to report as communication is non existent. Wouldn't order again”

Helpful Report

Posted 9 months ago

American Candy Co is rated 2.6 based on 526 reviews