American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.52

2.5 Rating 548 Reviews

32 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.5

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Soooooo slow to deliver. Took for me to email to ask them to either dispatch or refund me to actually dispatch my item. I didn’t opt for next day delivery but standard was stated as 2-3 day dispatch. They took 6 days. I wouldn’t recommend using them”

Helpful Report

Posted 1 year ago

“One package arrived yet both were sent out at the aame time, My review will be 5 stars once or if my other package arrives, im missing a £100 mystery box and have had no reply's to any email i have sent to the email address provided on the website.”

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Posted 1 year ago

“I ordered 4 x591ml bottles of fizzy drink only 1 arrived the rest came as cans which is less ml than bottles which means I’ve been over charged on top of this the delivery was late and as these were a gift for someone I’m very disappointed with the whole experience”

Helpful Report

Posted 1 year ago

“Absolutely zero communication from them. I emailed asking if my order had been dispatched as it was a few days, I then received a generic email to say it was dispatched, but no tracking info. I emailed again a couple days later asking for the tracking info and I didn't get a response from them, again. So I had to open a PayPal dispute, and even though I did eventually receive my order (i received the tracking info the day after the PayPal dispute opened... Not too suspicious), they sent 2 cans instead of bottles and haven't yet refunded me for the bottles. I had a £60 order, which I'd consider quite big. They do have a great selection of products, though a lot of it not in stock.”

Helpful Report

Posted 1 year ago

“I have had previous orders that have been successful and have been happy with the products. My latest order has been most frustrating. I placed the order on 7th May. When my parcel arrived on 13th May it had less than half of the ordered products in it and I immediately emailed support. I had to follow up 2 more times before getting a response on 17th May. The response merely asked me how many parcels I received. I replied again with one parcel and what the missing items were. On 20th May I was told the other parcel was lost in transit. This was confusing because I only had one dispatch email with all products on it. I feel like notice that it was coming in two parcels would have been useful since I have to manage my time around receiving deliveries. I was told they were going to get in touch with the warehouse to see if the items I ordered were still available. I had to chase two more times until I got an email on 23rd May to say they only had a couple of items in stock and they could refund the rest. I emailed the same day saying that as the items that are out of stock are the ones I particularly wanted I would like a refund for all my missing items Since then I have followed up asking for the refund on 29th May, 30th May, 6th June & 7th June and have had no response. It's been 5.5 weeks since I placed my order. I still don't have the products I ordered or the refund on the money I paid for them. Very disappointing indeed”

Helpful Report

Posted 1 year ago

“I’m allergic to nuts and 80% of my items were peanut related. Also a few items out of date so not happy in the slightest for a £100 box.”

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Posted 1 year ago

“I order 4 different mixed bags of hi chew sweets, they cost £4.99 each for what you get they are not worth the money.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Sadly a poor rating. Overall the food I DID receive was of good quality however 4 items were missing and I had received an incorrect flavour of crisps which weren’t too nice. Initially I had emailed and received a response with the option of delivery or refund, I opted for delivery. Getting on practically 3 weeks later and having emailed yet again requesting a refund, I have been ignored. Good product, quite poor service sadly.”

Helpful Report

Posted 1 year ago

Hello Brad, Thank you for your review and I'm glad to hear you were happy with the items received. Unfortunately X4 Jiffy Pop were out of stock when your order was picked and we later gave the option to either replace when our new stock arrived or refund. Although we agreed with yourself to resend, due to an oversight on our end this was sadly missed. However, I have looked into the order details and can see a full refund has been issued for these items. Please accept our apologies for any inconvenience caused. Kind regards Customer Support

Posted 1 year ago

“Very slow at getting ordered out and you never get next day delivery even when you pay for it. I’m a bit disappointed!”

Helpful Report

Posted 1 year ago

Hello Isabella, Thank you for your review and I'm sorry to hear your next day order did not arrive within the expected time frame. After looking into this I can see your order was delayed on route due to a missed connection but was delivered on the next day. I can see you have ordered with us on numerous occasions since this occurrence so we appreciate your continued custom! If you have any further queries, please don't hesitate to contact us. Kind regards Customer support

Posted 1 year ago

“Wasn’t overly impressed with the content of the mystery box, didn’t think it was value for money. Packaging and presentation non existent. Had far better. Item for a gift”

Helpful Report

Posted 1 year ago

Hello Toni, Thank you for your review. Your feedback is appreciated and we will look to improve the presentation of the mystery box so they are more appropriate for gifts. If you have any queries or concerns, please don't hesitate to contact us. Kind regards Customer Support

Posted 1 year ago

“Ordered next day delivery for my sons birthday and came a week later. Emailed twice with no response”

Helpful Report

Posted 2 years ago

“Did not receive an item that I ordered and received the wrong item compared to what I ordered.”

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Posted 2 years ago

“Delivery was to long”

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Posted 2 years ago

“So it would have got a full 5 star because the products were fab bought them for my sons birthday he loved them we received a email to say one product wasn't in stock witch was fine then when we received our order we were missing a item so I sent them a email they got back to me said would I like refund or item sent I said refund is fine still waiting and have sent a few emails asking what's going on and just being ignored witch is disappointing the item was 7.99 and my order was 59 so I spent a bit and to be treated like this is not very customer friendly witch is a shame because this is the only thing that let them down”

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Posted 2 years ago

“Delivery was late and don't think it was worth it”

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Posted 2 years ago

“Missing items from order. No email to advise why this had happened. No reply/acknowledgment to the email I sent or comment i put on their tiktok.”

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Posted 2 years ago

“Some items missing, sent an email and still waiting for a response.”

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Posted 2 years ago

“Order eventually arrived after nearly 3 weeks. No communication on delay. No response to emails asking for updates.”

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Posted 2 years ago

“Not great - delivery took over a week to arrive, some products were out of stock despite being able to order. Also on arrival, all products had short "Best Before" dates and two boxes of Poptarts were less than two weeks.”

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Posted 2 years ago

“Good range of products. Had two issues with my delivery, a product missing which I got a refund for due to lack of stock however this was not communicated to me until I complained. I also received the wrong version of a product and even now a month later that has not been resolved. It’s a week in between communications.”

Helpful Report

Posted 2 years ago

American Candy Co is rated 2.5 based on 548 reviews