“I am suprised arc legal been regulated by FCA. What a huge mistake. They have only been aroun since 2022 ,no wonder they are so inexperienced and ignorant of law. People should complain to FCA and legal ombudsman. Complete waste of time. Dealing with them is Very frustrating . Should be struck out.
Trustpilot's reviews are not genuin!”
“Arc Legal hired thugs to harass me and make me homeless because I dared ask my landlord to fix damp and mould. Not just any thugs either but racist ones that abused my wife. Arc Legal's thugs pretended I had rent arrears when I'd never been a penny in arrears in many years. Evil bastards.”
“This so called company is not fir for purpose. I have read the other reviews and they are all saying the same thing. I agree they need investigating. They are regulated by The Financial Conduct Authority I suggest everyone make a formal complaint to them and the insurance companies that use them need to be informed and given an opportunity to make comment.”
“Scam company. Under investigation by WHICH consumer. A campaign to take action against them by the FCA. Owned by AM Trust. Google them and whats gone on in the USA in respect of securities fraud”
“Absolutely terrible company! If we could give them 0 star we would. Please save yourself all the stress and headache by going with another Insurance provider. We took out a Let Emergency Insurance with them through Adrian Flux the Insurance broker and since there was an emergency case of no hot water in the property, they tried every trick they could to fob us off and not paying. Absolutely dreadful company to deal with. We are raising a formal complain against them and are taking this case to the Financial Ombudsman Services.”
“Awful the legal cover it's a con had the insurance for 3 years then the my partner was sacked in 2023 ,that's not covered they said LOL .They don't cover anything called Ombudsman they have had numerous cases piling up”
“ARC cover DAS who are the worst most discriminative unhelpful and uncooperative at the worst times Wont listen Dont act Do what they want which is pass across to never ending (anything) Caseworkers who you wonder why paid if dont help me, do they listen or help anyone, ? They should be closed down, their terms of ' claims must enjoy over 51% chance of success' is their cop out before cutting you off acting only in their own best interests.”
“EXACTLY the same issues as BK has outlined below. They are an insurance company first (not lawyers - because you'll never get to a lawyer dealing with your complaint as it will never pass the review and delay tactics) so you can complain about them to their regulated body. The more complaints, they have to deal with, the more they may take insurance claims seriously.”
“REMEMBER - THE INSURANCE COMPANIES ARE ACTUALLY ARC LEGALS CLIENTS - IT'S NOT YOU!
The first question anyone should ask when buying insurance is "do you outsource you legal claims process to arc legal?"
If the answer is "yes" then just put the phone down and go somewhere else until you get a "no". It's just not worth the stress of trying to deal with arc legal.
Delay, delay, delay... this is the tactic that arc legal use on other companies clients - ie YOU. They will be deliberately obtuse, continually stall, ignore, deliberately misinterpret information, lie, misinform.... it goes on and on. They are a total shambles.
They even subject you to a five day turn around response time policy and hide behind the ridiculously patronising mantra of "treating customers fairly" as the reason for this nonsense. And I will explain why.....
They hide behind T&C's and create smoke and mirrors for you to navigate and all when you are likely under very high duress due to a situation you are unfortunately in and are, therefore, extremely vulnerable.
The reason they do all this is because according to their T&C's you are still paying all the solicitors fees being amassed in whatever situation you are in because they have not yet "accepted" your claim as valid. This is why every claim submitted is rejected as a default policy. Just to delay you for another month or so.
So obviously your situation continues to grow and still requires a solicitors time irrespective of arc legals opinion so every delay or obstruction that they can throw in front of you means that you are still picking up the bill with the solicitor for all that time.
It's the typical war of attrition tactics you would expect from a cowboy insurance outfit really.
What everyone needs to consider is that they are actually not arc legals clients. You are a client of John Lewis or RSA etc etc and in reality John Lewis & RSA are actually the client of arc legal... so arc legal will loose their contract with John Lewis or RSA if they don't hit the targets they are set for denying or considerably delaying claims that RSA would have to pay out on.
It's entirely the wrong way round morally speaking and certainly in no way shape or form treats any client of John Lewis or RSA fairly. It does, however, treat the clients of arc legal very fairly because they are actually all the big boy insurance companies not little old you I'm afraid.
What bothers me about all this is why upstanding companies like John Lewis with reputations built solely on customer service and quality associate themselves with a spiv outfit like arc legal?
We all understand that John Lewis can benefit massively from selling their client base to the likes of RSA so they can peddle them insurance products and give John Lewis a cut in return but for John Lewis to willingly let RSA subject their loyal clients to the abhorrent treatment dished out by arc legal pretending to be a professional insurance business is a big mistake. John Lewis have sold their soul I'm afraid.
As I said previously:
The first question anyone should ask when buying insurance is "do you outsource you legal claims process to arc legal?"
If the answer is "yes" then just put the phone down and go somewhere else until you get a "no". It's just not worth the stress of trying to deal with the deliberately obtuse shambles that is arc legal.
In my experience if you are stuck with arc legal then just go direct to the Exec Team of the insurer who sold you the insurance policy and demand to deal with them directly on your claim. This cuts our arc legal completely. You can find all the CEO direct contact details online if you look hard enough.
Furthermore, once this approach reaches critic mass then arc legal will lose their contracts as they are a ultimately a massive reputational risk for any self respecting insurance company to put in front of their clients and have to crawl back into the muddy puddle that they unfortunately managed to slither out of.”
“Dear arc
I cannot believe the cheek and gall of the solicitor claiming they have no funding arc a the pits
A..have a non lazy and fair solicitor after days of searching and explain in. ..non seems to get through their thick skulls in terms of assisting me can you do them for breach of contract
I. Due to be evicted yet it looks like climbing Everest is easier
Than speaking to them”
“I had an insurance issue which was passed to them but they found avenues not to carry on with dealing with my issues even though I furnished them with evidence I have a problem in had which has not been resolved we have been in circles same story comes up there is nothing to ad !! I know this not a competent company to deal I would never or recommend them to my worse enemy just frankly fed up , I wonder who regulates these sorts of companies”
