Sunshine Industrial t/a Aussie Soles Reviews

Name: Sunshine Industrial t/a Aussie Soles
Address: 28 CRESCENT RD, Eumundi, Queensland
Rating: 4.58

4.6 Rating 741 Reviews

89 %

of reviewers recommend Sunshine Industrial t/a Aussie Soles

4.6

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Sunshine Industrial t/a Aussie Soles 5 star review on 26th January 2024

Anonymous // 01/01/2019

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“Have purchased the starfish thongs before, now have 6 pairs some many years old and still wearing them, service And delivery spot on, highly recommend the company”

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Posted 3 years ago

That's just wonderful to hear, Lynnette. Can't thank you enough for your long-time support of our products and services. Have a lovely day...

Posted 3 years ago

“Love these thongs. Ordered two pair both in size 38, although white pair seem to be a fraction longer than the blue. Still super comfy though”

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Posted 3 years ago

Thank you so much for this wonderful feedback, Sharna. Shall you request a replacement of the thong, feel free to contact us at admin@aussiesoles.com and we'd be happy to assist you. Have a lovely day...

Posted 3 years ago

“Love my shoes - they are so comfortable for my feet.”

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Posted 3 years ago

Thank you for sharing with us your experience with our products!

Posted 3 years ago

“First time shopper, ordered goods on 25 Jan, 13 Feb goods still not arrived. Had plenty of other goods from NSW, COVID no excuses.”

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Posted 3 years ago

Hi Peter, your parcel has finally progressed today and should be with you shortly, see here: https://auspost.com.au/mypost/track/#/details/34H8B300143501000931502. We apologize for the delay. We try our best to deliver all orders as swiftly as we can if possible but with the restrictions, there might be a time that we are on delay. We appreciate truly your patience and support.

Posted 3 years ago

“Thongs are great but our dog chewed my wife’s brand new pair up 😡”

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Posted 3 years ago

Thank you for sharing your 5-star review with our future shoppers, Tony. Your dog must be loving it too? Kindly email us at admin@aussiesoles.com and send us a photo for us to check for replacement.

Posted 3 years ago

“Found the shoes to be very comfortable and easy to clean.”

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Posted 3 years ago

Thank you so much for your wonderful review, Deidre! Have a lovely day and happy valentines!

Posted 3 years ago

“I cannot wear many shoes or slides but I can wear your Orthotic support slides all year round. They are perfect for me.”

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Posted 3 years ago

That's just a pleasure to read. Thank you so much for supporting our products and loving the comfort we created! Hope to see you shop again for more 😊

Posted 3 years ago

“I have been wearing Aussie Soles Starfish Thongs since 2009 & this will be my third pair. I love them so much. Think I will buy some slides next. Excuse my 66 year old feet.”

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Posted 3 years ago

Thank you so much for your review, Susan! We truly appreciate your long-time support of our products! Have a lovely day...

Posted 3 years ago

“Love the starfish thongs, shipping was quick too!!”

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Posted 3 years ago

Thank you so much for your love and support of our products, Julie! Have a great day...

Posted 3 years ago

“Very comfortable”

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Posted 3 years ago

Thank you so much for sharing to us your 5-star review!

Posted 3 years ago

“Delivery is delayed. Haven’t received my shoes”

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Posted 3 years ago

Hi Linda, how are you? Please be advised that you can track your parcel here: https://auspost.com.au/mypost/track/#/details/U7T004524701000935103. Items are in-transit and are within NSW now. Kindly email us directly for any delivery updates at admin@aussiesoles.com for us to resolve them first. Aussie Soles Team

Posted 3 years ago

“My new thongs were received in good time. This is the 5th pair of Aussie Soles I've bought. Unfortunately I think it will be the last. I can't put my finger on why but they feel inferior to all the other pairs I've had. They are definitely not as soft and comfortable and feel more "plastic". I will be looking at similar, alternative products now.”

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Posted 3 years ago

Thank you for your feedback, Jenny. We are sorry to hear we have disappointed you this time. They are the same exact design as our starfish original, but the starfish classic has added material such as sugar canes, recycled plastics, and merino wool fibers as we are aiming for eco-friendly products to reduce carbon footprint in manufacturing. We hope to come up with an eco-friendly solution to get you back on our thongs and sandals.

Posted 3 years ago

“I love the sandle thongs you make. They are so comfortable to wear and the colours are great”

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Posted 3 years ago

Hi Alison, thank you so much for your wonderful review. Have a lovely day...

Posted 3 years ago

“Ordered over 3 weeks ago and still waiting…. No movement on tracking advice - still has not left the warehouse. So much for buying Australian!”

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Posted 3 years ago

Hi Kym, how are you? Your item is within Melbourne now: https://auspost.com.au/mypost/track/#/details/34H8B300139801000931500 COVID logistics-related delays can really affect delivery time frames. We apologize for the inconvinience.

Posted 3 years ago

“Very happy customer. My order arrived and it was the wrong size, with no trouble at all they resent the correct size and I did not even have to return the incorrect size. Very simple and easy to deal with.”

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Posted 3 years ago

Thank you for sharing to us your experience, Gaylene. We truly appreciate your patience and support of our products. Hope to see you shop again with us in the future :)

Posted 3 years ago

“This is the 5th pair of Aussie Soles I have had. They were the only thing I wore for 9 months while travelling around Australia they are so comfortable.”

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Posted 3 years ago

Thank you so much for your review, Sotir! We truly appreciate your long-time support of our products! Have a lovely day...

Posted 3 years ago

“Still waiting for order after nearly 4 weeks. I sent an email Thursday 3rd Feb inquiring as to my order with no reply”

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Posted 3 years ago

Hi Robyn, thank you for your feedback. We apologize for the delay with your order. Just want to confirm that your order has now arrived 20 days from the date of dispatch. We try our best to send all orders as swiftly as possible. We thank you for your patience and support. Have a lovely day...

Posted 3 years ago

“The thongs are very comfortable and service is generally good. Returns or refunds have to be chased up.”

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Posted 3 years ago

Thank you so much for your love and support of our products, Judith!

Posted 3 years ago

“My order from Aussie soles has just arrived promptly as always. The thongs are fantastic. I have been wearing them for many years and have never found any others anywhere near their lasting and comfort standards. Highly recommend both product and service”

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Posted 3 years ago

Thank you so much for your review, Mary! We truly appreciate your long-time support of our products! Have a lovely day...

Posted 3 years ago

“Sorry I can not comment as have not received the product yet . I think because of transport issues from east to west ?”

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Posted 3 years ago

Hi David, we apologize for the delay. We have tracked your parcel and it still stuck since the 1st of February, see here: https://auspost.com.au/mypost/track/#/details/U7T004517001000935104 We have submitted a complaint/inquiry already to get more information under reference 46476004.

Posted 3 years ago

Sunshine Industrial t/a Aussie Soles is rated 4.6 based on 741 reviews