Sunshine Industrial t/a Aussie Soles Reviews

Name: Sunshine Industrial t/a Aussie Soles
Address: 28 CRESCENT RD, Eumundi, Queensland
Rating: 4.58

4.6 Rating 741 Reviews

89 %

of reviewers recommend Sunshine Industrial t/a Aussie Soles

4.6

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Sunshine Industrial t/a Aussie Soles 5 star review on 26th January 2024

Anonymous // 01/01/2019

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“i feel they are quite tight fitting, same comment from a friend that bought a new pair.”

Helpful Report

Posted 3 years ago

Hi Suellen, thank you for sharing your feedback. Please be advised that we'd be happy to send a replacement shall you need a 1 size up pair. Send us an email at enqueries@aussiesoles.com to get this resolved. Hope to hear from you.

Posted 3 years ago

“I have been ordering these thongs for years . I have never had a sizing issue. This time the fitting was smaller than usual. I tried to wear them in . I had to throw them out as they rubbed in the width and also the length was shorter then usual so my heel sat on the back end when I walked.I have ordered the correct size . ( I checked with my older thongs )”

Helpful Report

Posted 3 years ago

Hi Debbie, thank you for sharing this feedback. Please be advised that we are happy to send you a new pair with the right fit. The sizing inaccuracy may have something to do with the courier storage or whatnot. Kindly send us an email along with the measurement of the right fit and the wrong sized thongs for our validation at enqueries@aussiesoles.com. Hope to hear back from you soon.

Posted 3 years ago

“Thank goodness for Aussie Soles. This is the third time I have ordered their thongs. Extremely comfortable. Arrive very quickly.”

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Posted 3 years ago

Thank you for sharing your shopping experience, Margaret. Have a lovely day...

Posted 3 years ago

“Brilliant thongs, any less than 5 stars would be a travesty of justice.”

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Posted 3 years ago

Oh! Thank you so much, Michael for this support. Have a lovely weekend!

Posted 3 years ago

“The second pair of thongs I received have cracked across the front already, I think quality has gone down from my first pair to this pair”

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Posted 3 years ago

Hi Rod, thank you for this feedback. We apologize for this experience. We'd be happy to send you a new pair as a replacement. Kindly send us an email at admin@aussiesoles.com so we can resolve this issue.

Posted 3 years ago

“I love the product. I must have ordered a size too big x 2.. never mind. They’re so comfortable and last and look good and are Australian!!! I must say I’m sure I ordered 41 but have been delivered 42”

Helpful Report

Posted 3 years ago

Hi Philipa, we have just rechecked your order and your order is size 42 for starfish blue/green thongs. Kindly send us an email at admin@aussiesoles.com and we'd be happy to assist you in replacing the size.

Posted 3 years ago

“I've been wearing Aussie Souls for quite a few years now!! I won't wear anything else! They are like clouds on my feet”

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Posted 3 years ago

That sounds amazing, Melissa. Thank you for your support.

Posted 3 years ago

“I was put onto Aussie Soles by a friend about 5 years ago. I hunted high and low to find them and then finally found them on the internet. I havent worn any other type of thong since. I have arthritus in my feet and its like heaven putting my feet into these thongs...from day one to the day I thrown them out and put the new ones on. I have two types. The starfish in all its gorgeous colours and a pair of black thongs with a mauve strap with a diamonte. These are my going out thongs.”

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Posted 3 years ago

Thank you so much for sharing your feedback on our products, Lisa. Means a lot to our team.

Posted 3 years ago

“Still haven’t received my order after 5 weeks.”

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Posted 3 years ago

Hi Di, I’m so sorry to hear that you are still waiting for your shoes. It sounds like they may have been lost in transit. I would like to ensure that we have all the correct details for you and expedite your order tomorrow the 28/03. Feel free to call me directly in 0449152483 Craig 🌅

Posted 3 years ago

“Discovered these thongs when living on the Sunshine Coast 8 years ago and have continued to order online as I now live in Perth WA. Original Starfish design so comfortable and durable. Recently ordered new Starfish design and so uncomfortable with large arch support. So disappointed.”

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Posted 3 years ago

Thank you for this feedback, we do appreciate it. Our new starfish thong is with added materials such as recycled plastics, sugar cane, and wool fiber as we aim for eco-friendly products and reduce carbon footprint in our manufacturing process. We are truly sorry to hear about your disappointment with our new range of thongs.

Posted 3 years ago

“They fit so well for a broader foot and are very comfortable. I will keep buying them”

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Posted 3 years ago

Thank you so much for your support of our products. We truly appreciate it. 😊

Posted 3 years ago

“Hi. not your fault.but took one month to get my starfish from qld to pinjarra west aust. i have found these new ones not quite as soft as the originals i first bought. but i still love them. so will keep using them. love love them.thanks.....”

Helpful Report

Posted 3 years ago

Hi Judith, thank you for this review. We do apologize for the long delays lately. Our new range of starfish thong is with an added material such as sugar cane, recycled plastics, and wool fiber. We aim to have an eco-friendly product to reduce our carbon footprint in our manufacturing. The thong will still react to your body heat and mold into your feet but slower this time.

Posted 3 years ago

“Product is very good. Service is not. Reason- when I returned the navy thongs I paid $14.00 postage. I didn’t change my mind, they hurt and obvious not suitable, excessive for a product that cost &39.95..”

Helpful Report

Posted 3 years ago

Hi Carla, thank you for sharing to us this experience. We are sorry to hear that the new range of thongs is not suitable for your needs. We would recommend for you to use a cheaper courier for returning an item like AUSPost for your future reference. Our money-back guarantee only refers to the price of the item purchased. We hope to get you back soon for new aussie soles collections. Have a lovely day..

Posted 3 years ago

“I love your Starfish Support thongs and the Indy Arch Support Slides. I have recently ordered a new pair and thongs and cannot wait until your get the Indy Slides in black back in stock.”

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Posted 3 years ago

Thank you so much for this wonderful feedback on our products. We'll surely notify you via email as soon as the restock for this range are available. Thank you for your support!

Posted 3 years ago

“My sister raved so much about her Aussie Soles thongs I bought a pair and love them. Super comfortable and I like the bright colors.”

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Posted 3 years ago

That sounds lovely! Thank you for this great support!

Posted 3 years ago

“First bought my thongs while holidaying on the Gold Coast. I loved them so much I had to order them online and get them sent to me in NZ. Fantastic support, stylish and user friendly. Fast delivery. Highly recommend.”

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Posted 3 years ago

Thank you so much for your support of our product, Debbie. Means a lot to our team seeing our products flying high till NZ. 😊

Posted 3 years ago

“Make an orthanic one too”

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Posted 3 years ago

Thank you for your review, Gai.

Posted 3 years ago

“Very comfortable thongs and always have had good service from the company”

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Posted 3 years ago

Thank you so much for leaving us this wonderful review! Have a great day 😊

Posted 3 years ago

“I bought a pair of Aussie Soles three years ago and just love them. I live in Ireland and couldn’t wait to get back here to buy more for my family and me.”

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Posted 3 years ago

That just sounds wonderful, Dolores. Thank you so much for your support of our products! 😊

Posted 3 years ago

“Aussie Soles thongs are awesome - very comfortable, light, easy to pack, and great to wear in the shower when travelling as they dry quickly.”

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Posted 3 years ago

Thank you so much for your leaving us this wonderful feedback on our products. Have a lovely day....

Posted 3 years ago

Sunshine Industrial t/a Aussie Soles is rated 4.6 based on 741 reviews