Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,687 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“great service”

Helpful Report

Posted 11 months ago

Dear Brian, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our service. It’s our goal to provide top notch experiences for all our customers and it’s wonderful to know we met that mark with you. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“Blacklane in very dependable, professional and safe. The reason for the 4 star vs the 5 star is because this is a business where is depends highly on the driver you receive. In the past 2 weeks, I used Blackland 3 times and only 1 of the 3 times did I receive a driver that was 5 stars. The other 2 drivers were 4 stars.”

Helpful Report

Posted 11 months ago

Dear Guest, Thank you for your informative and positive review. At Blacklane we work hard to deliver a consistent, reliable, outstanding service at all stages of your journey. Chauffeur knowledge, courtesy and professionalism is crucial to this. I would love to understand more deeply where our chauffeurs could have met your expectations during your rides. While I am pleased you had enjoyable trips, we aspire to a 5 star rating for every chauffeur, on every ride! If you are able to send us your booking number to guestrelations@blacklane.com, we would more than happily take a look into your rides. Your feedback is so valuable in helping us meet our goals. Thank you for using Blacklane! Best regards, Chloe

Posted 10 months ago

“The ride and driver were fantastic”

Helpful Report

Posted 11 months ago

Dear Anita, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your ride and that our chauffeur met your expectations. It means a lot to us to know that we were able to provide you with a great experience. We look forward to welcoming you back for your next journey! Warm regards, Max

Posted 9 months ago

“Really great service, I am really happy. Especially the driver was really attentive, he took care of my family that I requested a pick up service for as if his own family! Super warm-hearting. Thank you so much.”

Helpful Report

Posted 11 months ago

Dear Valued Guest, Thank you for your wonderful review! We are thrilled to hear that our chauffeur went above and beyond to make your family's experience so special. It's heartwarming to know that we could provide such attentive service, as we truly care for our passengers. We look forward to welcoming you and your family again on your next journey! Warm regards, Max

Posted 9 months ago

“It is not often nowadays that i can say that service exceeds my expetation. From the time we contacted Blacklane to the time they bit us farewell in NY everything went smoothly and very professionaly.”

Helpful Report

Posted 11 months ago

Dear Francois, Thank you for your fantastic review! We are thrilled to hear that our service exceeded your expectations and that everything went smoothly during your time with us. It’s our goal to provide professional and seamless experiences for our valued clients and your feedback encourages us to keep up the great work. We look forward to welcoming you back in the future! Warm regards, Max

Posted 9 months ago

“Chauffeur was good ,car was also very good , Punctuality and Courtesy by the Chauffeur was amazing”

Helpful Report

Posted 11 months ago

Dear Kanchan, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the service from our chauffeur and found the vehicle to be of high quality. Punctuality and courtesy are truly important to us and it's great to know they made a positive impact on your experience. We look forward to providing you with another exceptional ride in the future! Warm regards, Max

Posted 9 months ago

“good service”

Helpful Report

Posted 11 months ago

Dear Valued Guest, Thank you for sharing your positive experience with us! We're delighted to hear that our service met your expectations. Your satisfaction is what drives us to continue delivering the best possible experience. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“My concern was raised within the day of my unfortunate experience. But I have not received any actions and approval of my request.”

Helpful Report

Posted 11 months ago

Dear Katherine, Thank you for letting us know about your negative experience - I am so sorry your ride did not go according to plan. For me to understand exactly what went wrong, I kindly ask you to email your booking number to guestrelations@blacklane.com. We want to find an effective solution to problems whenever they arise, therefore it is with deep regret that you did not receive support in a timely manner. I want to iterate that this is not the desired or expected experience for our guests, and we want to work to resolve your issue as soon as possible. Please do follow up using the mentioned email address. I thank you for reaching out and hope to address the matter with you soon. Best regards, Chloe

Posted 10 months ago

“Great drivers. Came on time. Pleasant experience overall.”

Helpful Report

Posted 11 months ago

Dear Sunil, Thank you for your fantastic review! We're delighted to hear that you had a pleasant experience and that our chauffeurs were punctual. Your satisfaction means the world to us and we’re thrilled to have met your expectations. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 9 months ago

“It was good,all went well”

Helpful Report

Posted 11 months ago

Dear Alice, Thank you for your positive feedback! We’re glad to hear that everything went smoothly for you. Your satisfaction is what we strive for and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next trip! Best regards, Max

Posted 9 months ago

“Amazing service. Real VIP treatment. Takes the stress out of travel.”

Helpful Report

Posted 11 months ago

Dear Sally, Thank you for your amazing review! We're thrilled to hear that our service helped make your travel stress free and gave you that VIP treatment we always aim for. We can't wait to welcome you back for your next journey! Warm regards, Max

Posted 9 months ago

“Outstanding service. Very professional.”

Helpful Report

Posted 11 months ago

Dear Daniel, Thank you so much for your outstanding review! We're thrilled to hear that you found our service to be professional. Our team takes great pride in delivering the highest level of service to all our clients. We look forward to serving you again soon! Best wishes, Max

Posted 9 months ago

“Black Lane drivers are courteous in person and on the road punctual and patient”

Helpful Report

Posted 11 months ago

Dear Valued Guest, Thank you for your wonderful feedback! We take great pride in our chauffeur's professionalism and attentiveness both on the road and in person. It's fantastic to hear that their courtesy and punctuality made a positive impact on your experience. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 9 months ago

“Juste on time with a very good and nice driver”

Helpful Report

Posted 11 months ago

Dear Martine, Thank you for your wonderful feedback! We are thrilled to hear that your chauffeur was both nice and punctual. At Blacklane, we take great pride in our professional drivers and their commitment to providing an excellent experience. We can’t wait to see you again on your next journey! Warm regards, Max

Posted 9 months ago

“Had a wonderful, relaxing experience with Blacklane. Would highly recommend!”

Helpful Report

Posted 11 months ago

Dear Bonnie, Thank you for your wonderful review! We’re thrilled to hear that you had a relaxing experience with us. Your recommendation means a lot and we’re dedicated to making every journey as enjoyable as yours. We can’t wait to welcome you back soon! Warm regards, Max

Posted 9 months ago

“I have been using Blacklane in Europe and this is my first time booking it in Malaysia. Service quality and punctuality are equally maintained at it best.”

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Posted 11 months ago

Dear Jun, Thank you for your wonderful feedback! We are thrilled to hear that our service quality and punctuality met your expectations in Malaysia, just as they do in Europe. It's always our goal to provide a seamless experience for our valued clients. We look forward to seeing you again on your future travels! Warm regards, Max

Posted 9 months ago

“Excellent”

Helpful Report

Posted 11 months ago

Dear Valued Guest, Thank you for the excellent review! We strive to provide top notch service and it brings us joy to know that we met your expectations. Your satisfaction is our priority and we're delighted to have had the opportunity to serve you. We look forward to welcoming you back soon! Warm regards, Max

Posted 9 months ago

“Excellent service. We used Blacklane for transfers to and from Laguardia and our hotel on the upper side. We were notified prior to pickup and the driver arrived on time. The vehicles were new, clean and very comfortable. We will be repeat customers and have already recommended their service to others.”

Helpful Report

Posted 11 months ago

Dear Keith, Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our service, especially regarding the timely notifications and comfortable vehicles. Your recommendation means a lot to us and we look forward to welcoming you back on your next journey. Warm regards, Max

Posted 9 months ago

“Good Correspondence, punctual, clean car, friendly and helpful driver, very good service.”

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Posted 11 months ago

Dear Gitte, Thank you for your fantastic review! We’re thrilled to hear that you appreciated our punctuality, cleanliness and the friendly demeanor of our driver. Providing excellent service is our top priority and it's wonderful to know we met your expectations. We look forward to welcoming you on board again soon! Warm regards, Max

Posted 9 months ago

“The cars are immaculate, and the driver Thomas Sureau was professional and friendly. I will use this service again.”

Helpful Report

Posted 11 months ago

Dear Andrew, Thank you for your wonderful review! We're thrilled to hear that you found our cars immaculate and that your chauffeur made a positive impression with his professionalism and friendliness. We truly appreciate your support and look forward to welcoming you back for your next ride. Warm regards, Max

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,687 reviews