Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“It was an awesome service”

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Posted 7 months ago

Dear Obaid, Thank you for your awesome review! We're thrilled to hear that you enjoyed our service. Your satisfaction brings us great joy and motivates us to keep delivering the best experience possible. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“The drivers were safety-conscious, friendly, and professional from the moment they introduced themselves. We were picked up promptly upon our arrival at the airport in Athens and were then delivered safely to the Athens Gate Hotel. We used Blacklane to be taken from our Athens hotel in the morning to the port where our ship was docked for our Mediterranean cruise. Our travel agent had made all of the transfer arrangements. We are very satisfied and would use Blacklane in the future. We highly recommend this company.”

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Posted 7 months ago

Dear Reviewer, Thank you so much for your glowing review! We're thrilled to hear that our chauffeur provided a safe, friendly and professional experience for you. It's great to know that we could ensure a smooth transfer from the airport to your hotel and then to the port for your cruise. Your satisfaction is incredibly important to us, and we truly appreciate your recommendation. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Very polite and helpful driver. Clean car. Our flight had +2 hrs delay, but he had checked and was came later to the airport. Perfect service as usual”

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Posted 7 months ago

Dear Didier, Thank you so much for your wonderful review! We are delighted to hear that our chauffeur provided polite and helpful service and we appreciate your understanding regarding the flight delay. It’s great to know that you found the vehicle clean and our service perfect once again. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“very professional. Excellent service”

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Posted 7 months ago

Dear Pedro, Thank you so much for your positive feedback! We’re delighted to hear that you found our service to be excellent and professional. Your satisfaction is our priority and your kind words mean a lot to us. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Blacklane is always on time, professional and considerate. So glad they are there to make my travels safe and easy.”

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Posted 7 months ago

Dear Mary, Thank you so much for your glowing review! We’re delighted to hear that you found our service to be timely, professional and considerate. Ensuring your travels are safe and easy is what we strive for and your feedback truly makes our day. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“I had a great ride. My driver, Ghulam Murtaza, was superb.”

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Posted 7 months ago

Dear Tamas, Thank you so much for your wonderful feedback! We're delighted to hear that you had a great ride and that your chauffeur provided superb service. It's our goal to ensure that every journey is a memorable one. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“The car was clean, driver was very courteous and took time to explain the city on our way to the hotel”

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Posted 7 months ago

Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear that you appreciated the cleanliness of the vehicle and the courteous nature of your driver. It's fantastic that they took the time to share insights about the city while getting you to your hotel. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Been using your service a number of times now. Both in London, UK and Miami, Florida. Impeccable customer service provided every time. Definitely my go to app when I arrive in a new city, going forward.”

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Posted 7 months ago

Dear Babak, Thank you so much for your amazing review! We are thrilled to hear that you've had such positive experiences in both London and Miami. Your kind words about our customer service truly mean a lot to us, and we’re delighted that we can be your go to app when you arrive in a new city. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Excellent driver. Prompt, friendly and professional”

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Posted 7 months ago

Dear Steve, Thank you for your wonderful review! We’re delighted to hear that your experience with our chauffeur was prompt and professional. Your satisfaction is our top priority and it’s fantastic to know we met your expectations. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“100% recommended”

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Posted 7 months ago

Dear Hershey, Thank you so much for your wonderful review and for the 100% recommendation! We’re delighted to hear that you had a fantastic experience with us. Your feedback inspires our team to continue delivering top-notch service. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Alles hat bestens geklappt. Sauberes Auto. Freue mich schon auf nächstes Mal.”

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Posted 7 months ago

Dear Walter, Thank you for your kind feedback, we are delighted to hear that you are satisfied with the service provided. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Good safe driving experience.”

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Posted 7 months ago

Dear Matthew, Thank you for your wonderful review! We’re so pleased to hear that you had a good and safe driving experience with us. Your safety and satisfaction are our top priorities and it's fantastic to know we met your expectations. We look forward to welcoming you back for your next journey! Kind regards, Jacob

Posted 6 months ago

“I just got an email from Regent cruises, says my clients can get 5% discount, if they book in their personal portal. I assume this means I am cut out...is this true? Or can I book for them, get their whopping 5% discount AND make commission...I just tired of working so hard, selling a great product to be cut out for direct. Let me know”

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Posted 7 months ago

Dear Andrea, Thank you for reaching out and sharing your concerns. Our partnership with Regent Seven Seas Cruises is so important to us, and we only want the best booking and riding experience for our Regent guests. Please reach out to us at guestrelations@blacklane.com so we can work with the Regent team to properly address your concerns. Warm regards, Chloe

Posted 7 months ago

“Great service. At the airport they were waiting with a sign & helped us with luggage. Used them again from hotel to airport and they were there early and ready to go take us to the airport. First time using Blacklane and will not hesitate to use the service again.”

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Posted 7 months ago

Dear John, Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our service both at the airport and during your transfer from the hotel. It’s wonderful to know our team was able to assist you with your luggage and that your driver was prompt and ready to go. Your trust in us for your travel needs means everything and we’re excited to serve you again in the future! Warm regards, Jacob

Posted 6 months ago

“Great experience!”

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Posted 7 months ago

Dear Natalie, Thank you for your great review! We’re so pleased to hear that you had a wonderful experience with us. Your positive feedback truly inspires our team to keep delivering exceptional service. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Service was excellent”

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Posted 7 months ago

Dear Eric, Thank you for your wonderful review! We’re thrilled to hear that you found our service excellent. Your kind words encourage our team to keep up the high standards we strive for. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“good service, on time pick ups, friendly drivers”

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Posted 7 months ago

Dear Sandra, Thank you for your stellar review! We’re so glad to hear that you experienced our good service, timely pickups and friendly chauffeurs. Your kind words provide great encouragement to our team and motivate us to keep up the good work. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Good on time”

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Posted 7 months ago

Dear Caner, Thank you for your great review! We're thrilled to hear that we were good on time for you. Punctuality is key to our service and we're glad we met your expectations. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Driver was waiting altough plane was almost one our early. Very comfortable car enabling me to sleep after an overmight journey. Delivered right to the door and helped with baggage. Highly recommended.”

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Posted 7 months ago

Dear Tony, Thank you for your fantastic review! We're thrilled to hear that our chauffeur was there for you even with the early arrival and that you found the car comfortable enough to get some much needed rest. We take pride in providing door to door service and assisting with your baggage, so your kind words truly mean a lot to us. We look forward to welcoming you again on your next journey! Warm regards, Jacob

Posted 6 months ago

“A very professional and enjoyable experience. Nicholas was a very capable and experienced driver. Well done.”

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Posted 7 months ago

Dear Jan, Thank you for your fantastic review! We’re thrilled to hear that you had a professional and enjoyable experience with Nicholas. His capability and experience are truly valued and your kind words mean a lot to us. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews