Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Driver was very professional and on time. Car was well maintained.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear the chauffeur was professional and on time and that the vehicle met your expectations. If there’s anything else we can assist with, please let us know. Kind regards, Jacob

Posted 6 months ago

“Τhe service provided by Blacklane is very professional. The drivers are incredibly helpful. On one occasion, despite heavy traffic due to an accident, the driver went above and beyond, finding an alternative route and doing everything possible to get the vehicle there on time. Thank you!”

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Posted 6 months ago

Dear Despina, Thank you very much for your kind words. We are truly glad that you found the level of professionalism and care from our chauffeur to be trustworthy and that his effort to find an alternative route helped you arrive on time. We will pass your comments on to the chauffeur and the team. With warm regards, Jacob

Posted 6 months ago

“Awesome....”

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Posted 6 months ago

Dear Stuart, Thank you for the amazing 5 star feedback! We’re thrilled you had an awesome experience with Blacklane GmbH. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Excellent service.”

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Posted 6 months ago

Dear Robert, Thank you for sharing your positive review. We’re delighted to hear that you had an excellent experience with our service. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“The driver was very attentive!”

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Posted 6 months ago

Dear Marie, Thank you for sharing your kind words. We’re thrilled to hear that the chauffeur was very attentive and that you had a positive experience overall. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“A very friendly punctual driver”

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Posted 6 months ago

Dear Isabelle, Thank you so much for taking the time to share your experience. We’re delighted to hear that you had a friendly and punctual chauffeur and that your ride met your expectations. Your kind words mean a lot to us and we’ll be sure to pass them along to the team. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Very efficient and on time”

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Posted 6 months ago

Dear Rana, Thank you for sharing your positive feedback. We’re glad to hear your ride was very efficient and on time. If there’s anything else we can do to make your next trip even smoother, please don’t hesitate to let us know. Kind regards, Jacob

Posted 6 months ago

“Fantastic. Your driver was professional, courteous and was waiting for us when we exited the terminal. Thank you!!”

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Posted 6 months ago

Dear Frank, Thank you so much for your fantastic feedback. We’re thrilled to hear your chauffeur was professional and waiting for you upon exiting the terminal. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Driver was on time, announcements per message and phone were proper and in time, ride itself was a pleasure”

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Posted 6 months ago

Dear Valued Guest, Thank you for sharing your positive feedback. We’re delighted to hear that the chauffeur was on time, the announcements were clear and the ride was a pleasure. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 6 months ago

“Efficient and communicative. Great service.”

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Posted 6 months ago

Dear Nancy, Thank you so much for taking the time to share your positive experience. We’re delighted to hear that you found the service efficient and communicative. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Normally, I have had great cars and service with Blacklane. However, my most recent trip from JFK was less than OK. I had scheduled a Mercedes pick up with the chauffeur and instead was given an old Chevy suburban and was told to walk out to the Uber area and find my chauffeur. A taxi would’ve been easier than half the price.”

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Posted 6 months ago

Dear Colleen, Thank you for your continued trust in us and for sharing your recent experience. We're truly sorry that your latest transfer from JFK fell short of the high standard you've come to expect from Blacklane. We’d like to look into this in detail and ensure it’s properly addressed. Please contact us at guestrelations@blacklane.com with your booking details so we can assist you directly. Sincerely, Veronica

Posted 6 months ago

“great service”

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Posted 6 months ago

Dear Sally, Thank you for sharing your kind words! We’re thrilled to hear you had a great experience with Blacklane. If there’s anything else we can do to make your next ride even better, please let us know. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“All good.”

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Posted 6 months ago

Hi Robert, We’re glad to hear everything went well. If there’s anything we can improve or if you have any questions, feel free to reach out. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“A more expensive option, but worth it for the reliability and accountability. I highly recommend Blacklane for your teams, worth every penny.”

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Posted 6 months ago

Dear Janet, Thank you for your kind words. We’re delighted to hear that reliability and accountability matter to you and that Blacklane is worth it for your teams. We truly appreciate your recommendation and will continue delivering our best. Best regards, Jacob

Posted 6 months ago

“This was my riders first time using Blacklane and they loved the service!”

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Posted 6 months ago

Dear Kellie, Thank you for sharing this wonderful feedback. We’re thrilled that your rider loved their first Blacklane experience and that everything went smoothly. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Would not hesitate in recommending Blacklane. Their customer service is outstanding and reliability first-class. Drivers are always extremely courteous and professional.”

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Posted 6 months ago

Dear Roberta, Thank you so much for sharing your wonderful feedback. We’re thrilled to hear that you had an outstanding experience with our customer service and found our chauffeurs courteous and professional. Your kind words motivate us to keep delivering reliability and top notch service. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Very good service. Driver was very professional and helpful with the luggage handling and very courteous too”

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Posted 6 months ago

Dear Valued Guest, Thank you so much for your kind words. We’re glad to hear the chauffeur was professional, helpful with the luggage and courteous. We appreciate you choosing Blacklane and hope to welcome you again soon. Kind regards, Jacob

Posted 6 months ago

“Excellent service! On time, respectful, clean, will definitely refer and use again!”

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Posted 6 months ago

Dear Christine, Thank you so much for sharing your wonderful feedback. We're thrilled to hear the service met your expectations and that you’d refer us and use our service again. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Amazing service in Zurich.”

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Posted 6 months ago

Dear Valued Guest, Thank you so much for sharing your wonderful experience. We’re thrilled you enjoyed the service in Zurich and that everything met your expectations. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

“Arriving early and ensuring a speedy departure. Great explanations of traffic situations affecting arrival times at SFO with a prediction that was correct to within two minutes. Reassuringly safe driving for the early morning.”

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Posted 6 months ago

Dear Valued Guest, Thank you for sharing your experience. We’re glad to hear you appreciated arriving early, the clear explanations of traffic conditions and the safe driving that helped your early morning schedule stay on track. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews