Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“To be honest, my ride in Riyadh was amazing. But I am very surprised and shocked with the price differences across different countries! Right that is 200 SAR in Riyadh, is almost €200 and Istanbul! This affects the trust and credibility of your company.”

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Posted 7 months ago

Dear Sam, Thank you for sharing your feedback. We're glad you enjoyed your ride in Riyadh and understand your concern about price variations across cities. Rates differ due to local operating factors, but we know transparency matters. Please reach out to guestrelations@blacklane.com if you'd like us to review this with you. Warm wishes, Veronica

Posted 6 months ago

“The last transfer was out of the many the worst one. The driver waited in the car no approach to welcome us and I have to ask him if he is the blacklane driver. No interaction at the beginning (e.g temperatur fine etc), I have no issues to carry / load the luggage into vehicle, but this is not what I paying for, for the half I can get the taxi with a better service ! I hope next time it will be as usual 🙂”

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Posted 7 months ago

Dear Valued Guest, Thank you sincerely for sharing your impressions with us. We’re sorry to hear that your latest transfer did not reflect the high standard of care you usually experience with Blacklane. We’d like the opportunity to review this in detail and ensure your next journey meets your expectations again. Please reach out to us at guestrelations@blacklane.com so we can assist you directly. Kind regards, Veronica

Posted 6 months ago

“The service was good, but the driver was not friendly. He also did not load all our bags, we had to handle that.”

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Posted 7 months ago

Dear Valued Guest, Thank you for sharing your experience with us. Anything less than the best is a failure to meet our service aims, and it is disappointing to hear your chauffeur was not friendly. Additionally, we understand how important it is for all of your luggage to be handled properly. Your feedback is crucial in helping us improve, and we will address this with our team to ensure a better experience in the future. If there's anything else you'd like to discuss, please feel free to reach out at guestrelations@blacklane.com. We would be happy to support, and make this right. Warm regards, Chloe

Posted 6 months ago

“Using the Blacklane site to make reservations is easy and the service has been excellent.”

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Posted 7 months ago

Dear Marcia, Thank you for this wonderful review! We’re delighted to hear that using our website is easy, as this is an important part of ensuring seamless service. Your comments mean a lot to us. We look forward to seeing you for another booking! Warm regards, Chloe

Posted 6 months ago

“It was not as bad but not worth the premium. The car was nice but the driver was looking at the phone while driving on crazy NYC high way from JFK to manhattan. Unsure if I would book again, I would explore other chauffeur service.”

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Posted 7 months ago

Dear Wesley, Thank you sincerely for sharing your feedback. We’re sorry to hear that your recent ride didn’t fully meet your expectations. While we’re pleased the vehicle comfort was up to standard, your note regarding the chauffeur’s attentiveness on the road concerns us, as safety and professionalism are central to our service. We’d appreciate the chance to look into this matter more closely to ensure it’s addressed appropriately. Please reach out to us at guestrelations@blacklane.com so we can assist you directly. Warm regards, Veronica

Posted 6 months ago

“Clean, Pleasant, reliable”

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Posted 7 months ago

Dear John, Thank you for your great review! We’re glad to hear your ride was clean, pleasant, and reliable. We'd love to deliver another excellent experience for you on your next trip. Warm regards, Chloe

Posted 6 months ago

“Excellent service.”

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Posted 7 months ago

Dear Velaphi, Thank you for your wonderful feedback. Your review helps us to know we are achieving the outstanding service we pride ourselves on, and motivates us to keep impressing our guests. We'd love to have you on board again soon. Kind regards, Chloe

Posted 6 months ago

“Professional and on time.”

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Posted 7 months ago

Dear Valued Guest, Thank you for this excellent feedback! Prompt, professional service is all part of our premium experience at Blacklane. We hope to deliver this again for you on your next journey. Kind regards, Chloe

Posted 6 months ago

“The booking worked as expected”

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Posted 7 months ago

Dear Geoffrey, Thank you for your positive review. It's so good to hear that everything went smoothly with your ride, from booking to destination. We'd love to know how we could deliver even better service, to really impress you. If you wish to share further feedback with us, please reach us at guestrelations@blacklane.com. We're excited to make your next ride an amazing one. Kind regards, Chloe

Posted 6 months ago

“Easy to request a ride, Timely, Professional and friendly driver. I would highly recommend this car service.”

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Posted 7 months ago

Dear Melissa, Thank you for your wondferful review. It's great to know our booking process was smooth, and your journey was seamless! We really do appreciate your recommendation and hope to see you very soon for another booking. Warm regards, Chloe

Posted 6 months ago

“Der Fahrer war sehr freundlich guckte aber auf der Autobahn ständig auf sein Handy. Man hatte deshalb ein etwas unsicheres Gefühl.”

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Posted 7 months ago

Dear Valued Guest, Thank you for letting us know about what was less than perfect about your ride. It is concerning that your chauffeur used his mobile phone during your ride. Safety is always of the utmost importance, and so we would like to urgently investigate this for you. Please could you kindly email your booking number to guestrelations@blacklane.com? We would love to hear from you. In the meantime, we hope to have you on board for future journeys. Warm regards, Chloe

Posted 6 months ago

“Very disappointed in your NY system... Had a problem with a pickup and it has been virtually impossible to contact a live person to address it.”

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Posted 7 months ago

Dear Anthony, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience with our New York operations and the difficulties you encountered when trying to reach our team. This is not the level of accessibility or care we aim to provide. We’d appreciate the opportunity to look into this further and make it right. Please reach out to us directly at guestrelations@blacklane.com so we can assist you personally and review what went wrong with your pickup. Warm regards, Veronica

Posted 6 months ago

“My clients love your drivers and your cars you provide. However, I have not been paid any commissions in a year. I was told back in September that I was going to receive my back pay for these commissions and they still have not occured. I made this booking thinking you would keep your word and I would have received my commissions by now. I rated you a 4 star but I honestly would give you a 5 star if you paid me my commissions. I am extremely frustrated and disappointed. Janet McCarty, Rudi Steele Travel, IATA #45836210, janet@rudisteele.com”

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Posted 7 months ago

Dear Janet, Thank you for taking the time to share your experience. We’re truly sorry for the delay in your back pay and understand how frustrating this is. This is not the level of service we aim to provide and we would like to escalate your case immediately to ensure the commissions are reviewed and processed promptly. Could you please email us on corporate@blacklane.com with your details and our team would be happy to assist and resolve this at their earliest convenience. Kind regards, Jacob

Posted 6 months ago

“Very comfortable drive home from an event with a polite driver.”

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Posted 7 months ago

Dear Nicola, Thank you for your great review! We always aim to provide a comfortable, luxurious ride for your Blacklane journey. I am very pleased to hear we achieved this after your event. Thanks for choosing us for this ride, and we hope to see you for another one soon. Warm regards, Chloe

Posted 6 months ago

“Unfortunately, I cannot remember our driver's name, but he quite possibly saved our lives, no more than 5 miles from our house when a flatbed tow truck came around a curve way too fast and into our lane. The driver used every part of our lane and then some to avoid a head-on wreck. It was impressive driving. This would have put a quick end to a long awaited vacation in Europe. I hope you were able to track down the offender with your dash cam. We can't thank him enough for a job well done.”

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Posted 7 months ago

Dear Fred, Thank you for sharing your experience and for the five-star review. We’re incredibly relieved to hear that everyone is safe, and we’re grateful for your kind words about our chauffeur's quick and careful actions. I really am so glad you could enjoy your holiday in Europe to the fullest. We appreciate your feedback, and hope to serve you again under safer, calmer circumstances. Kind regards, Chloe

Posted 6 months ago

“Prompt, safe drive into Tokyo from Haneda. Our driver did not speak english which caused a little confusion at the drop off. Vehicle was very nice and comfortable.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your positive review. We’re glad your ride to Tokyo was prompt, safe and comfortable. Clear communication is so important, so I am sorry to hear we couldn't quite achieve this during your ride. Thank you for your valuable feedback - this helps us keep improving our service. We hope to welcome you back soon. Kind regards, Chloe

Posted 6 months ago

“Wonderful service!”

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Posted 7 months ago

Dear Valued Guest, Thank you for your fantastic review. We’re so pleased you enjoyed our quality service and we look forward to your next ride with Blacklane. Warm regards, Chloe

Posted 6 months ago

“muy buen servicio”

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Posted 7 months ago

Dear Raul, Thank you for leaving us your great feedback. It's lovely to hear we delivered excellent service during your ride. Delivering amazing experiences is what we aim to do on every ride. Hope to see you again soon! Kind regards, Chloe

Posted 6 months ago

“Comfortable ride”

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Posted 7 months ago

Dear Valued Guest, Thank you for your excellent review. We’re delighted your ride was comfortable and met your high standards. We very much hope to have you on board with us again soon! Warm regards, Chloe

Posted 6 months ago

“Great service and awesome trip. Driver was attentive, and shared several insights to navigate around the city. Keep it up!”

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Posted 7 months ago

Dear Ace, Thank you so much for your glowing review! We’re thrilled to hear you had an awesome trip and that our chauffeur was able to enhance your experience with valuable insights about the city. It’s always our goal to provide attentive service, and your feedback truly motivates us to keep up the great work. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews