Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,637 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“I have used Blacklane many times in multiple countries and it never disappoints. I always get a great new clean luxury car with a very professional, knowledgeable and courteous chauffeur. I will continue to use Blacklane in all my trips.”

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Posted 10 months ago

Dear Juan, We truly appreciate you taking the time to share such positive feedback with us. It’s great to hear that you continue to enjoy our luxurious vehicles and the professionalism of our chauffeurs, no matter where your travels take you. Your trust in Blacklane means a great deal to us, and we remain dedicated to delivering the high standards you expect. We look forward to making your future journeys just as memorable. Best wishes, Veronica

Posted 9 months ago

“Excellent service”

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Posted 10 months ago

Dear Paul, We greatly appreciate you taking the time to share your thoughts with us. It’s wonderful to hear that you received such excellent service during your journey. Your satisfaction remains our top priority, and it’s rewarding to know we met your expectations. We hope to have the pleasure of arranging another outstanding ride for you in the near future. Warm regards, Veronica

Posted 9 months ago

“It was a great experience! I will use Blacklane again.”

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Posted 10 months ago

Dear Dewayne, We truly appreciate you taking the time to share your experience with us. It’s wonderful to know that your journey met your expectations and left you feeling satisfied. Your happiness matters greatly to us, and we look forward to arranging another smooth and enjoyable trip for you soon. Warm regards, Veronica

Posted 9 months ago

“I always enjoy my experience with Blacklane. Always prompt, professional and helpful. Truly a first class experience.”

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Posted 10 months ago

Dear Hernando, We truly value your ongoing trust in Blacklane. Knowing that your experiences with us remain consistently positive means a great deal to our entire team. Our commitment to providing prompt, professional, and helpful service is at the core of what we do, and it’s rewarding to see that reflected in your journeys. We look forward to making your future trips just as enjoyable. Warm regards, Veronica

Posted 9 months ago

“We are long time clients of Blacklane and are very happy to say we would hope to continue to be so. Their booking platform, service, vehicles and drivers have all been first class. Could not recommend more highly.”

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Posted 10 months ago

Dear Helen, We truly value your continued trust in us over the years. It’s wonderful to know that our booking platform, attentive service, and professional drivers have consistently met your expectations. Your warm recommendation means a great deal, and it’s our pleasure to make sure you enjoy a first‑class experience every time. We look forward to arranging many more exceptional journeys with you in the future. Warm regards, Veronica

Posted 9 months ago

“Very polite driver”

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Posted 10 months ago

Dear Mohamed, We truly appreciate you reaching out with such positive feedback. Hearing that your driver’s politeness enhanced your trip means a great deal to us. Our team is passionate about creating exceptional travel experiences, and your comments inspire us to keep raising the bar. We look forward to welcoming you again in the future. Best wishes, Veronica

Posted 9 months ago

“Very good service”

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Posted 10 months ago

Dear Sivaramakrishnan, We truly appreciate you sharing your thoughts with us. It’s great to hear that you were pleased with the quality of our service. Your satisfaction is always our priority, and it’s rewarding to know we met your expectations. We look forward to welcoming you again soon. Best wishes, Veronica

Posted 9 months ago

“We were abandon at the terminal. Said you couldn’t find a ride for us but didn’t find out until we got off the trip”

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Posted 10 months ago

Dear Deana, Thank you for letting us know about your airport pick-up. I am truly sorry to hear that you were left waiting at the terminal, and I understand how frustrating it must have been to find out there was no ride available upon your arrival. Your experience certainly doesn't align with the level of service we strive to provide. We take these situations seriously and will be looking into what went wrong to ensure it doesn't happen again in the future. If you would like to discuss this further, please reach out to us with your booking number at guestrelations@blacklane.com. We value your feedback and hope to regain your trust. Kindest regards, Chloe

Posted 9 months ago

“The driver Jonny was hospitable happy top go the extra mile took me shopping and is a truly lovely polite hjlpful person”

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Posted 10 months ago

Dear Geoff, We’re incredibly grateful you took the time to share your experience with us. It’s fantastic to hear that Jonny offered such exceptional service and went above and beyond to make your journey enjoyable. Hospitality and kindness are values we hold dear, and it’s rewarding to know they’re reflected in our chauffeurs. We look forward to welcoming you back for your next journey. Warm regards, Veronica

Posted 9 months ago

“Very good very professional service”

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Posted 10 months ago

Dear Tolga, We truly appreciate you taking the time to share your positive thoughts with us. It’s wonderful to know that you found our service professional and to your satisfaction. Your recognition inspires us to keep delivering the highest standards. We look forward to welcoming you again in the future. Warm regards, Veronica

Posted 9 months ago

“First driver was very patient as our plane and luggage was late !! Second driver was very fans on time !!”

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Posted 10 months ago

Dear Marlene, We’re so grateful you took the time to share your kind words with us. It’s great to hear that our drivers’ punctuality and attentive assistance during your wait made a positive impression. Making sure your journey is smooth and enjoyable will always be our top priority. We look forward to welcoming you on your next trip. Warm regards, Veronica

Posted 9 months ago

“Drivers were very professional and smiling. Due to the marathon, the meeting place had to be changed suddenly, but the driver and the company contacted us and we were able to meet up with driver without any worries. I will definitely use Blacklane again next time I go to London.”

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Posted 10 months ago

Dear Ayako, We truly value you taking the time to share such thoughtful feedback. It’s wonderful to hear that your driver’s professionalism and the clear communication during the marathon helped make your experience completely worry‑free. Our goal is to ensure every part of your journey feels smooth and enjoyable. We look forward to welcoming you back on your next visit to London! Warm regards, Veronica

Posted 9 months ago

“Clean, comfortable vehicle and professional driver — will definitely hire again!”

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Posted 10 months ago

Dear Halina, Thank you for your positive review! We’re so pleased to hear that you enjoyed the clean and comfortable vehicle along with our professional driver. We look forward to welcoming you again soon! Warm regards, Veronica

Posted 9 months ago

“Excellent service and very polite driver.”

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Posted 10 months ago

Dear Evelyn, Thank you for your kind words! We’re delighted to hear that you enjoyed excellent service from our polite driver. Your satisfaction is our top priority, and feedback like yours inspires us to keep delivering the highest standards. We look forward to welcoming you on board again soon. Warm regards, Veronica

Posted 9 months ago

“Excellent Service, last minute I needed to be picked up early-they accommodated me no questions asked.”

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Posted 10 months ago

Dear Karen, We truly appreciate you sharing such positive words. We’re pleased we could handle your last‑minute request smoothly and without any hassle. Making each journey effortless is at the core of what we do, and it’s wonderful to know we met your expectations. We look forward to welcoming you again soon. Warm regards, Veronica

Posted 9 months ago

“Very reliable service. Everything worked smoothly re timing, drivers, cars. Cannot fault them.”

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Posted 10 months ago

Dear Linda, It was a pleasure to read your wonderful feedback. We're glad to know you found your journey with us both reliable and smooth. Making sure every detail runs seamlessly - from punctual timing to the quality of our drivers and cars - is always our priority. We look forward to welcoming you again in the future. Warm regards, Veronica

Posted 9 months ago

“Both the driver and the car were well presented. The driver was friendly and very courteous.”

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Posted 10 months ago

Dear Susan, I truly appreciate you taking the time to share such kind words. It’s great to hear that both our driver and the vehicle made your journey a pleasant one. Providing friendly and courteous experiences is at the heart of what we do, and it's wonderful to know we met your expectations. We look forward to welcoming you again soon! Warm regards, Veronica

Posted 9 months ago

“Great service Driver early so waited in reception for us, car clean & comfortable with bottles of water for us. The Driver was a very nice guy big thanks to him.”

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Posted 10 months ago

Dear Dave, Thank you for your amazing comment! It’s wonderful to hear that your chauffeur was early and provided a comfortable and careful ride. It's wonderful to know that our team's dedication to service made a positive impact on your experience. We hope to have the pleasure of serving you again soon! Warm regards, Lucia

Posted 9 months ago

“on time. decent service”

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Posted 10 months ago

Dear Thomas, Thank you for your review! We are glad to know that our service was prompt and met your expectations. We look forward to serving you again in the future. Warm regards, Lucia

Posted 9 months ago

“Driver was very helpful even when we reached the airport, helping us to the right entrance”

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Posted 10 months ago

Dear Allen, Thank you for taking the time to share your experiencie with us! We are glad to hear that your driver was not only helpful but also guided you to the right entrance. Ensuring a seamless experience at the airport is a priority for us, and your feedback highlights our commitment to excellent service. We can’t wait to welcome you on your next journey! Warm regards, Lucia

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,637 reviews