Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,636 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“The specified car did not arrive. A transfer was made with a different model car.”

Helpful Report

Posted 9 months ago

Dear Bayram, Thank you for your review. I’m sorry to hear that the specified vehicle did not arrive as expected and that you were instead provided with a different model. We strive to meet our guests' expectations for every ride, and I regret that we fell short this time. Please know that your feedback is valuable to us, and we will look into this matter. I kindly encourage you to email us at guestrelations@blacklane.com with your booking number. We hope you’ll consider giving us another chance to provide the quality service you deserve. Warm regards, Chloe

Posted 9 months ago

“Service was great. Driver was on time and notified us when arrived. Car was comfortable, water was provided, smooth ride and very safe.”

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Posted 10 months ago

Dear Karen, Thank you for your wonderful review! We are thrilled to hear that you had a safe, seamless journey. Your comfort is our top priority, and we’re glad you appreciated the little details. We hope you'll choose Blacklane again for your next ride. Best regards, Chloe

Posted 9 months ago

“Sehr geehrte Damen und Herren! Die Abholung durch Ihren Service hat sehr gut funktioniert. Ihr Chauffeur war sehr zuvorkommend. Die Fahrt war sehr angenehm. Nochmals vielen Dank. Wir freuen uns auf die Abholung in Frankfurt Mit freundlichen Grüßen Maria Rothenburger”

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Posted 10 months ago

Dear Ms. Rothenburger, What a delight to read your review - thank you for letting us know your chauffeur was excellent and the journey was comfortable. It is wonderful to hear you thoroughly enjoyed your ride. We look forward to seeing you in Frankfurt! Best regards, Chloe

Posted 9 months ago

“Excellent service , clean cars and high end luxury well maintained , punctual and drivers are excellent.”

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Posted 10 months ago

Dear Amal, Thank you for the fantastic review! At Blacklane, we take great pride in providing punctual, premium service, and it's wonderful to know we met your expectations. We'd be glad to have you on board for your next journey. Warm regards, Chloe

Posted 9 months ago

“Very pleasing to be collected at an early hour and taken to LHR. Blacklane provides a very good service.”

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Posted 10 months ago

Dear Guest, Thank you so much for your kind words! We're delighted to hear we got you to the airport in comfort and on time. At Blacklane, we strive to provide exceptional service at all hours, making your journey as seamless as possible. We look forward to welcoming you again for your next journey! Best regards, Chloe

Posted 9 months ago

“Always nice vehicles and rides are always on time.”

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Posted 10 months ago

Dear John, Thank you for your positive review. Punctuality and quality are at the heart of what we do, so I'm glad to know we are consistently achieving these things for you. We look forward to providing you with more seamless rides in the future! Warm regards, Chloe

Posted 9 months ago

“Outstanding service - drivers are responsive, courteous and above all, reliable. A trusted transportation partner!”

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Posted 10 months ago

Dear Victoria, Thank you for taking the time to share such great feedback. I am so pleased that you found our chauffeurs responsive, courteous, and reliable. At Blacklane, we aim to create consistent, reliable premium journeys, no matter where you are travelling. We can't wait to assist you again with your next ride. Warm regards, Chloe

Posted 9 months ago

“Driver turned up on time, was smart, courteous, chatty and a good driver. The vehicle was comfortable and immaculate. Would happily use Blacklane and Junior again.”

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Posted 10 months ago

Dear Amanda, Thank you so much for this amazing review! We're delighted to hear that your chauffeur was punctual, smart, and engaging, and that your vehicle was comfortable and pristine. It's our mission to provide top-notch service on every ride. We would love to welcome you back for another exceptional journey with Blacklane in the future! Warm regards, Chloe

Posted 9 months ago

“Our driver, Steven, was highly professional and greatly enjoyed our conversation to and from our destination.”

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Posted 10 months ago

Dear Christopher, Thank you so much for your fantastic feedback. It's always our aim to create a pleasant journey for our guests, making sure they travel in comfort and style. Our chauffuers are professional, courteous and go the extra mile for our guests. I'm glad you had a great ride with Steven. Warm regards, Chloe

Posted 9 months ago

“Very good service 👏 👍. The car ,the chauffeur everything is great.”

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Posted 10 months ago

Dear Balasubramanian, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our service, the vehicle, and your chauffeur. Your feedback helps us to know we are meeting the high standards our guests expect. We look forward to providing you with exceptional service again soon! Warm regards, Chloe

Posted 9 months ago

“The driver was professional, prompt and courteous.”

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Posted 10 months ago

Dear Richard, Thank you for your wonderful feedback! We're thrilled to hear that our driver made a positive impression with their professionalism, promptness, and courteousness. I am glad we were able to provide you with a pleasant experience, and the top-quality service you deserve. We look forward to welcoming you aboard again soon! Warm regards, Chloe

Posted 9 months ago

“The service was very confusing and made me feel very uncertain about what I was paying for. The system that you use for some reason double booked me on my arrival and my return. When I arrived at the airport there were two drivers waiting on me. When I looked in my app there was only one booking that was able to see, which 3as correct. I received text on one driver and was able to link up with her. The driver called in to the dispatch and they confirmed that I only had one booking. After getting into the car another texted was received with another drivers information. My return ride was canceled but a driver still showed up after I had already rebooked with an Uber. I looked in my app and couldn't find my return ride. I even showed my app to the return driver and they thought it was unusual that it did not show the return ride, but the ride still came. I don't know if the system you're using is new and had difficulty arranging and scheduling. It made my experience for frustrating.”

Helpful Report

Posted 10 months ago

Dear Monty, Thank you for taking the time to share your experience with us. I sincerely apologize for the confusion regarding your bookings and the issues you encountered. It’s important to us that our system works seamlessly and we understand how frustrating it must have been for you. Your feedback is invaluable and we would like to look into this further, could you please reach out to us at guestrelations@blacklane.com with your booking number so we can investigate as to what exactly happened. We appreciate your feedback and we hope to see you again on your next journey. Warm regards, Jacob

Posted 9 months ago

“Excellent service”

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Posted 10 months ago

Dear John, Thank you for your fantastic review! We are thrilled to hear that you found our service to be excellent. Your satisfaction is our top priority and it’s wonderful to know we met your expectations. We look forward to seeing you again on your next journey. Warm regards, Jacob

Posted 9 months ago

“Great Very professional. On time. Great driver always safe.”

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Posted 10 months ago

Dear Lori, Thank you for your fantastic review! We’re thrilled to hear that you experienced professional service and felt safe during your journey. Our team takes great pride in providing punctual and reliable transportation and your feedback is the best reward we could ask for. We look forward to seeing you again in the future! Kind regards, Jacob

Posted 9 months ago

“Professional and courteous”

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Posted 10 months ago

Dear Santiago, Thank you for your kind words! We’re thrilled to know that you experienced our professional and courteous service. It’s our goal to ensure every journey is enjoyable and stress free and your feedback truly reflects that commitment. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 9 months ago

“It wasn’t great nor it wasn’t bad! My driver was late. Didn’t meet me in the hall after I went through customs. I have global entry so it takes me seconds to check through. The thing hat takes me the longest is waited by fir my luggage. I went outside and started calling him. No answer. He must have been late for his next pickup because he left me at the curb with my heavy suitcase and took off. I’m 75 years old and live upstairs and would have liked assistance with my luggage. Don’t think I’ll recommend or use Blacklane again.”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for sharing your experience with us. I’m truly sorry to hear about the inconvenience you faced with your chauffeur's arrival and the lack of assistance with your luggage. We understand how challenging it can be, especially when traveling and we always aim to provide a seamless and supportive experience. Your feedback is invaluable and we will address this situation with our team to ensure better service in the future. We appreciate your understanding, and we hope you might consider giving us another chance to provide you with a more positive experience. If you would like to share any additional detail regarding your experience please feel free to email us on guestrelations@blacklane.com with your booking number so we can investigate this further. Warm regards, Jacob

Posted 9 months ago

“I have personally used 4 different pre-booked car service companies this summer, so am basing the feedback by comparing my experience with the other pre-booked services I used. Blacklane was the last to confirm the driver information - all other car services provided this information 14 days to 12 hours prior to service. The driver was not waiting for us when we exited departures - we waited 5-10 minutes, and text him to find out where he was The driver was friendly and professional, but his English was very limited. The vehicle was clean and comfortable and we were offered chargers for our phones, and water. Overall the service was fine, but for booking trips for clients, I need to know the driver details in advance. Wating until an hour or so prior to service is too late. All other services provided the driver details 14 days to 12 hours in advance. All drivers showed up on time or prior to the pick-up time.”

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Posted 10 months ago

Dear Valued Guest, Thank you for sharing your detailed feedback about your recent experience with us. We appreciate your comparisons and understand the importance of receiving chauffeur information well in advance, especially for client bookings. We're sorry to hear that the chauffeur wasn't immediately visible upon your arrival and that the timing of the confirmation did not meet your expectations. We're glad to know that you found the vehicle comfortable and enjoyed the additional amenities provided. Your insights about our chauffeur's language skills are also valuable and we will work to ensure clearer communication for future travelers. We value your input as it helps us improve our service. We hope to have the opportunity to provide a more seamless experience on your next booking. Warm regards, Jacob

Posted 9 months ago

“Always professional service and on time.”

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Posted 10 months ago

Dear Chris, Thank you for your fantastic feedback! We're thrilled to hear that you consistently find our service professional and timely. Your satisfaction is our priority and we’re committed to offering you the best experience possible every time. We look forward to seeing you again soon! Warm regards, Jacob

Posted 9 months ago

“The driver showed up on time, was professional and pleasant throughout the 4hr+ journey we had between Geneva and Montpellier. Great experience.”

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Posted 10 months ago

Dear Jonathan, Thank you for taking the time to share your fantastic experience with us! We’re thrilled to hear that our chauffeur made your journey between Geneva and Montpellier both professional and pleasant. It’s always our goal to provide a great travel experience and your kind words motivate us to keep doing just that. We look forward to seeing you on your next adventure! Warm regards, Jacob

Posted 9 months ago

“Clean car But didn’t get help with my luggage”

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Posted 10 months ago

Dear Azzam, Thank you for your review. We’re pleased to hear that you found the vehicle clean. However, I apologize for the inconvenience you experienced with your luggage. We aim to provide a seamless service, and your feedback is invaluable in helping us improve. If you have any further comments or would like to discuss your experience, please feel free to reach out to us. Warm regards, Jacob

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,636 reviews