Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,637 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Clean car But didn’t get help with my luggage”

Helpful Report

Posted 10 months ago

Dear Azzam, Thank you for your review. We’re pleased to hear that you found the vehicle clean. However, I apologize for the inconvenience you experienced with your luggage. We aim to provide a seamless service, and your feedback is invaluable in helping us improve. If you have any further comments or would like to discuss your experience, please feel free to reach out to us. Warm regards, Jacob

Posted 9 months ago

“The driver was professional, and very helpful. We were delayed almost 3 hours, and he still showed up on time ready to go. Put all our luggage away and help us in the car.”

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Posted 10 months ago

Dear Alberto, Thank you for taking the time to share your fantastic experience with us! We’re thrilled to hear that your chauffeur was professional and went above and beyond to assist you, especially with your delay. Ensuring our passengers feel supported and cared for is our top priority and your kind words affirm that we’re on the right track. We look forward to providing you with exceptional service on your future trips. Warm regards, Jacob

Posted 9 months ago

“Excellent service, safe, on time, professional and great local knowledge.”

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Posted 10 months ago

Dear Robert, Thank you for your fantastic review! We’re thrilled to hear that you found our service to be safe and professional, along with our chauffeur’s local expertise. Your feedback truly inspires us to maintain our high standards and continue providing exceptional experiences. We can’t wait to see you again on your next journey! Warm regards, Jacob

Posted 9 months ago

“Driver was not very corteous and car was filthy. This has never happened before. I think you should check better. I consider your company excellent but this time it eas not up to the standards of Blacklane”

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Posted 10 months ago

Dear Zonia, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had with your chauffeur and the condition of the vehicle on this occasion. Your satisfaction is important and it is disappointing to hear that we did not meet the high standards we strive to uphold. We are committed to addressing your concerns and ensuring that our service remains excellent in the future. Please rest assured that we will look into this matter closely. We appreciate your loyalty to Blacklane and hope to provide you with a flawless experience next time. Warm regards, Jacob

Posted 9 months ago

“You really do not want my review after what happened. Your driver after 5 minutes of leaving our hotel to go to the airport, hit the low rise concrete medium with the Cadillac Escalade and caused two flat tires. He proceeded to drive for 1/2 mile explaining he was checking tire pressure (I could see the screen and knew they were flat). I asked him to pull into the restaurant parking lot that we were by to have some protection and he could look at the tires. I let him fool around with the tires for a few minutes then called Blacklane canceled the booking and called Uber. We saved $100 and got to the airport. But maybe you need to give your drivers tests in the cars you assign them. He did not seem to understand it. No one can change two flat tires and they are made for long distance travel... Needless to say this was my first and last experience with you. Thank you”

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Posted 10 months ago

Dear LH, Thank you for bringing this situation to our attention. I sincerely apologize for the experience you had with your chauffeur and the issues with the vehicle. We certainly strive for quality and safety in our service and it's clear we fell short during your ride. Your feedback is invaluable and we will take your comments regarding your chauffeur seriously as we work to improve. If you would like to discuss this matter further, please don’t hesitate to reach out to us at guestrelations@blacklane.com with more details. We would appreciate the opportunity to learn from your experience and ensure better service in the future. Warm regards, Jacob

Posted 9 months ago

“Our driver was very punctual, collected us from down our long driveway and couldn't be faulted”

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Posted 10 months ago

Dear Bruce, Thank you for your fantastic feedback! We’re thrilled to hear that your chauffeur was punctual and met you where you needed. Ensuring a seamless pick up experience is important to us and your kind words motivate us to keep up the great work. We can't wait to see you again on your next journey! Warm regards, Jacob

Posted 9 months ago

“Our driver arrived on time to pick us up. The vehicle was clean, spacious and comfortable. We arrived at the airport with plenty of time to spare and the driver expeditiously unloaded our luggage. It was a smooth experience.”

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Posted 10 months ago

Dear Valued Guest, Thank you for your fantastic review! We’re thrilled to hear that your experience with our chauffeur and vehicle met your expectations for comfort and timeliness. Ensuring a smooth journey is our top priority, so it’s wonderful to know that we accomplished that for you. We can’t wait to welcome you on your next ride! Warm regards, Jacob

Posted 9 months ago

“Fantastic service always on time & reliable even when your flight is delayed for hours.”

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Posted 10 months ago

Dear Jennifer, Thank you for your fantastic review! We’re thrilled to hear that our reliable service has consistently met your expectations, even during flight delays. Your satisfaction is our top priority and it’s gratifying to know we can offer you peace of mind while traveling. We look forward to seeing you again soon! Warm regards, Jacob

Posted 9 months ago

“Blacklane has been nothing short of fantastic. Across our European vacation Blacklane has had the most professional processes, service and drivers. They communicate via a series of emails leading up to the trip, and have been spot on every time. I wish Blacklane was available in all the countries we have visited.”

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Posted 10 months ago

Dear Christopher, We truly appreciate you taking the time to share your experience with us. It’s great to know that our professional processes, attentive service, and skilled drivers helped make your European vacation even more enjoyable. Clear communication is a core value for us, and we’re pleased our updates kept you informed throughout your travels. We’re excited about the future and hope to welcome you on more journeys as we expand to new destinations. Warm regards, Veronica

Posted 9 months ago

“The majority of our rides were great. WE did have one ride that was taking one of our surgeons from CAMLS to TPA and they notified the surgeon that they were running 20 minutes behind. We ended up having to call an Uber so the surgeon would not be late to the airport.”

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Posted 10 months ago

Dear Clare, We appreciate you taking the time to let us know about your recent rides with Blacklane. It’s encouraging to hear that most of your journeys met your expectations, and we’re truly sorry for the delay you experienced on one occasion. Timeliness is one of our priorities, and we value your understanding as we continue working to refine our communication and reliability. We aim to ensure your next trip with us exceeds expectations. Warm regards, Veronica

Posted 9 months ago

“Your service was outstanding. Both drivers, to and from the airport, were on time, curteous, professional, and helpful. The vehicles were clean, and the ride was as smooth and quiet! I would not hesitate to use Blacklane, any time , we are in the Orlando area. Well Done! Sincerely; Russell Talmadge”

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Posted 10 months ago

Dear Russell, We truly appreciate you taking the time to share your experience with us. It’s great to hear that our drivers’ professionalism and courtesy, along with our clean vehicles, made your journey smooth and enjoyable. Knowing that both our team and our cars leave a positive impression means a great deal to us. We hope to provide you with another exceptional ride in the future. Warm regards, Veronica

Posted 9 months ago

“Prompt courteous and excellent service. Would use again.”

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Posted 10 months ago

Dear Sayee, We’re grateful you took a moment to let us know about your recent experience. It’s great to hear that you found our service both prompt and courteous. Providing consistently excellent journeys is always our goal, and it’s encouraging to know we’re meeting that standard for you. We look forward to arranging another smooth and pleasant ride for you soon. Warm regards, Veronica

Posted 9 months ago

“I’m writing to express our disappointment with the service we received during our recent trip. We booked two car transfers between Boston Logan Airport and Great Barrington (round trip). Unfortunately, our experience fell short of expectations. Upon our arrival at Boston Logan, our flight was delayed due to a plane parking issue. Despite informing both the driver and your central dispatch by phone, no driver was present when we exited the airport. We were left waiting over an hour for a replacement, which led to complications with our hotel check-in and a very disrupted night. For our return trip, we attempted to change the pickup address in advance, but this change was not honored. The driver went to the original location, and we had to rush to meet him there, which caused additional stress. One of the main reasons I rely on professional drivers during business trips is to save time and ensure a smooth, stress-free experience. Unfortunately, this was not the case on this occasion.”

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Posted 10 months ago

Dear Louis, Thank you for taking the time to share your experience with us. I sincerely apologise for the delays and the complications you faced during your recent trip. I understand how important timely and efficient transportation is, especially during business trips, and I’m sorry that your travel plans were disrupted. We would really like to get to the bottom of what went wrong here, and make it right. I kindly encourage you to email your booking number to guestrelations@blacklane.com, so a member of the team can investigate for you. I am so sorry we could not deliver the service you deserve this time around - I hope you will consider giving us one more chance. Kind regards, Chloe

Posted 9 months ago

“Always excellent”

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Posted 10 months ago

Dear Christine, We greatly appreciate you taking the time to share such positive feedback. It’s wonderful to know that your experiences with Blacklane continue to meet your expectations for excellent service. Your continued trust inspires us to keep creating outstanding experiences for our valued customers. We look forward to making your future journeys just as enjoyable. Warm wishes, Veronica

Posted 9 months ago

“The driver was very patient to wait for me. My luggage 🧳 was lost, which meant I had to make a report.”

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Posted 10 months ago

Dear Otto, We truly value you taking the time to share your recent experience. It’s great to know that your chauffeur’s patience and understanding helped make a challenging situation easier for you. We are committed to offering attentive, reliable service, and it’s encouraging to hear this reflected in your journey. We look forward to arranging a smoother ride for you next time. Warm regards, Veronica

Posted 9 months ago

“Première utilisation du service via internet pour transfert famille : société sérieuse , très bonne logistique ( échange et suivi de course par mail), chauffeur ponctuel , véhicule luxueux , merci blacklane.”

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Posted 10 months ago

Dear Liinel, We greatly appreciate you sharing your first experience with Blacklane. It’s a pleasure to hear that our punctual driver, luxurious vehicle, and clear communication made your family transfer a smooth and enjoyable one. Your feedback means a great deal to us and encourages us to continue upholding our high standards. We look forward to providing you with more exceptional journeys in the future. Warm regards, Veronica

Posted 9 months ago

“All worked spot ride from St Kilda Raod to Melbourne Airport. In particular I like the fact you receive the drivers mobile number well in advance of pickup and you can also view the app to see where the driver is.”

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Posted 10 months ago

Dear Ian, We truly appreciate you taking the time to tell us about your recent journey. It’s great to hear that everything went smoothly and that the chauffeur’s details enhanced your experience. We know how important it is to have clear information on your driver’s location, and we’re pleased our app made this easy for you. We look forward to arranging another effortless trip for you in the future. Warm regards, Veronica

Posted 9 months ago

“We arrived at our destination, and greeted by our driver who introduced himself to us and took our luggage directly to the vehicle for a safe arrival at hotel.”

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Posted 10 months ago

Dear Vicki, We’re so pleased you took the time to let us know about your recent experience. It’s great to hear that your driver ensured a smooth arrival, assisted with your luggage, and made your transfer to the hotel effortless. Providing a warm welcome and attentive service is always at the heart of what we do. We hope to have the pleasure of arranging another comfortable ride for you in the future. Warm regards, Veronica

Posted 9 months ago

“App was easy to use and helpful. Great service, will definitely use again”

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Posted 10 months ago

Dear Michelle, We truly appreciate you sharing your thoughts with us. It’s great to know that you found our app simple to navigate and that our service met your expectations. Your feedback inspires us to keep delivering high‑quality experiences every time. We look forward to making your next journey just as seamless. Warm regards, Veronica

Posted 9 months ago

“The driver was very professional and picked us up promply.”

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Posted 10 months ago

Dear Kristi, We’re grateful you took the time to share your experience with us. It’s great to know your driver’s promptness and professionalism made a positive impression. Our team is dedicated to providing exceptional service, and your feedback encourages us to keep raising the bar. We hope to have the pleasure of arranging another smooth, comfortable ride for you soon. Warm regards, Veronica

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,637 reviews