Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,636 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“great service”

Helpful Report

Posted 9 months ago

Dear Eve, Thank you for your fantastic review! We’re thrilled to hear that you found our service to be great. Your satisfaction is our top priority and it’s wonderful to know that we made your experience enjoyable. We can't wait to see you again in the future! Warm regards, Jacob

Posted 9 months ago

“Very professional drivers well dressed even in the heat. Early for pick ups and so helpful w baggage. Great vehicles very clean and beautiful driving skills. Highly recommend”

Helpful Report

Posted 9 months ago

Dear Sue, Thank you for your fantastic review! We’re thrilled to hear that our professional chauffeur and beautiful vehicles made such a positive impression on your experience. Your kind words about their helpfulness and driving skills mean a lot to us and we’re always striving to provide the best service possible. We truly appreciate your high recommendation and look forward to seeing you again in the future. Warm regards, Jacob

Posted 9 months ago

“Good ride. Punctual and on time”

Helpful Report

Posted 9 months ago

Dear Ehteshan, Thank you for taking the time to share your experience with us! We’re thrilled to know that you found your ride punctual and on time. It’s always our goal to ensure a seamless travel experience for our valued customers. We look forward to seeing you again in the future. Kind regards, Jacob

Posted 9 months ago

“All fine, but there are shorter routes available within the distance Limit and similar travel time”

Helpful Report

Posted 9 months ago

Dear Wolfgang, Thank you for your valuable feedback. We’re glad to hear that your experience was positive overall. We always strive to optimize routes for efficiency and our chauffeurs always try to select the shortest routes available, unfortunately sometimes due to unforseen events there might be some construction or an accident then the chauffeur selects the next available route. We hope to see you again soon! Warm regards, Jacob

Posted 9 months ago

“Great service in particular from our hotel to CDG airport in Paris. Abdelmalek was early and arrived at our hotel with a smile. Terrific service thank you”

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Posted 9 months ago

Dear Justine, Thank you so much for your kind words! We're thrilled to hear that your chauffeur made a positive impression with his punctuality and friendly demeanor. Providing exceptional service is what we strive for, and it's wonderful to know that we succeeded during your trip. We look forward to seeing you again on your future travels! Warm regards, Jacob

Posted 9 months ago

“Driver arrived early for departure to PHL. Nice conversation too”

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Posted 9 months ago

Dear Valued Guest, Thank you for your fantastic review! We're thrilled to hear that your chauffeur arrived early and that you enjoyed a nice conversation along the way. It’s our goal to provide not just reliable transportation but also a pleasant experience. We can’t wait to see you again on your next journey! Best wishes, Jacob

Posted 9 months ago

“The driver arrived on time and reached out to the traveler as soon as she landed.”

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Posted 9 months ago

Dear Brian, Thank you for your kind review! We’re thrilled to hear that our chauffeur was on time and reached out to you promptly. Our goal is always to ensure a smooth experience right from your arrival and it’s wonderful to know we met your expectations. We can’t wait to see you again on your next journey! Warm regards, Jacob

Posted 9 months ago

“Professional & reliable friendly service”

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Posted 9 months ago

Dear Julie, Thank you for your kind words regarding our professional and reliable service. It’s wonderful to hear that our friendly approach made a positive impression on you. We strive to provide a seamless travel experience and your feedback reassures us that we are on the right track. Looking forward to seeing you again! Warm regards, Jacob

Posted 9 months ago

“very good service. on time and efficient”

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Posted 9 months ago

Dear Bruce, Thank you for your fantastic review! We’re thrilled to hear that you found our service both timely and efficient. Your satisfaction is our top priority and it’s wonderful to know that we met your expectations. Looking forward to seeing you again soon! Warm regards, Jacob

Posted 9 months ago

“Good service, good driver who was polite and had good manners.”

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Posted 9 months ago

Dear Sylvia, Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our chauffeur and found the service to be polite and courteous. Your satisfaction is our top priority and we’re glad to know we met your expectations. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 9 months ago

“Driver was perfectly nice. The car was clean and the ride fine. It was difficult to find the driver. I kept looking for a car out of baggage claim. There was no car but a person and we had to walk a fair amount to the car parked in the garage. Sure he offered to go get the car but that would have taken awhile. I. The days of u ber we paid more and didn't have an experience we expected”

Helpful Report

Posted 9 months ago

Dear Steve, Thank you for your review and for highlighting the positive aspects of your experience, including the chauffeur's friendliness and the cleanliness of the vehicle. We apologize for the inconvenience you faced while locating your chauffeur and appreciate your feedback on this matter. We are constantly working to improve our service and your input is valuable to us. We aim to provide a seamless pick up experience and it's unfortunate that this time it did not meet your expectations. We hope to have the opportunity to serve you better in the future. Warm regards, Jacob

Posted 9 months ago

“Great service.”

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Posted 9 months ago

Dear Tamara, Thank you for your glowing review! We’re thrilled to hear that you had a great experience with our service. Your satisfaction is our priority and it’s rewarding to know that we were able to meet your expectations. We look forward to seeing you again soon! Best wishes, Jacob

Posted 9 months ago

“the driver was proactive in communication, was courteous and car was clean”

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Posted 9 months ago

Dear Amar, Thank you for your fantastic review! We're thrilled to hear that your driver made a positive impression with proactive communication and courtesy, along with a clean vehicle. We strive to provide impeccable service and your feedback underscores our commitment. We can’t wait to see you again on your next journey! Warm regards, Jacob

Posted 9 months ago

“I had to fill out a lost luggage claim, the driver waited for me. The car was spotless, the driver professional. Excellent service.”

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Posted 9 months ago

Dear Valued Guest, Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that your chauffeur was accommodating during your luggage claim and that you found our vehicle to be immaculate. Our team always strives to provide professional and attentive service and your feedback truly motivates us. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 9 months ago

“Very good”

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Posted 9 months ago

Dear Edward, Thank you for your fantastic review! We’re thrilled to hear that you found our service to be very good. Your satisfaction is our top priority and it's encouraging to receive such positive feedback. We look forward to see you again in the future. Warm regards, Jacob

Posted 9 months ago

“The transfer went smoothly after spending some time trying to find each other at the pickup location. Would use Blacklane again.”

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Posted 9 months ago

Dear Catrine, Thank you for your feedback! We’re pleased to hear that your transfer went smoothly overall. We understand that finding the pickup location can sometimes be a challenge but we appreciate your patience. We look forward to having the opportunity to serve you again in the future! Warm regards, Jacob

Posted 9 months ago

“Very responsive, responsible and polite driver. Very nice person”

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Posted 9 months ago

Dear Ranjit, Thank you for your kind words! We’re thrilled to hear that your chauffeur was responsive and polite. Ensuring our guests have a pleasant experience is our top priority and it’s wonderful to know that our team made a positive impression. We look forward to seeing you again in the future! Best wishes, Jacob

Posted 9 months ago

“Prompt and excellent service”

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Posted 9 months ago

Dear Judy, Thank you for your fantastic review! We’re thrilled to hear that you found our service prompt and excellent. Our team strives to provide a seamless experience and your positive feedback truly motivates us to keep delivering the best for our valued customers. We look forward to seeing you again soon! Warm wishes, Jacob

Posted 9 months ago

“Blacklane did a wonderful job; punctual with pick up, safe driving, very personable, stress free and wonder experience !!”

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Posted 9 months ago

Dear Leona, Thank you for your fantastic review! We're thrilled to hear that your experience with us was stress free and enjoyable. Our team always strives for punctuality and personable service, so it's heartening to know we met your expectations. Looking forward to seeing you again in the future! Warm regards, Jacob

Posted 9 months ago

“I would highly recommend Blacklane. They are always punctual and courteous.”

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Posted 9 months ago

Dear Rachel, Thank you for your kind words and for recommending Blacklane! We pride ourselves on maintaining punctuality and courtesy and it’s wonderful to hear that we met your expectations. Your support inspires us to keep delivering our best service. We look forward to seeing you again in the future. Warm regards, Jacob

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,636 reviews