Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,637 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“It wasn't as I expected. The driver did not consider my notes, he needed to pick up 2 guests but he had only taken 1 guest and his mobile phone was never reachable. I had to call the guest and I contacted to driver through her phone. The other guest (who was forgotten) was super unhappy and gave us her negative feedback. Probably I'd never want to use your services again.”

Helpful Report

Posted 10 months ago

Dear Begum, Thank you for taking the time to share your feedback regarding your recent experience with us. I am deeply sorry that your chauffeur was not contactable during this ride, resulting in one guest not being picked up. It is disheartening to hear that your experience did not meet our usual standards, and I understand how frustrating this situation must have been for both you and your guests. We strive to ensure all details are correctly followed, and I am sorry we fell short this time. If you'd like to discuss this further, please reach out to us at guestrelations@blacklane.com. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Chloe

Posted 9 months ago

“My drivers were on time, friendly and nice to chat to. I enjoyed both my journeys with your good service. Sanne Hansen”

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Posted 10 months ago

Dear Sanne, Thank you for your lovely review! We're thrilled to hear that our chauffeur was on time and that you enjoyed your conversations and the service. It's always our goal to provide a friendly and pleasant experience for our passengers. We look forward to serving you again in the future! Best wishes, Lucia

Posted 9 months ago

“For the money you pay it is just way too much of a risk. We had two drivers in 3 days, 1 was terrible (keeping the phone with the sat nav on his lap so driving unsafely, missing turns), the 2nd one was great. When you're paying for Executive Rides, you can't afford to have such extreme differences in quality. When you complain to Blacklane they don't care.”

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Posted 10 months ago

Dear Lizzie, Thank you for taking the time to let us know what happened with your Blacklane rides. Please accept our genuine apologies for the delay in reaching your review. I am truly sorry to hear about the inconsistent quality of service you encountered. We aim to provide a consistently luxurious, professional service across the globe, and I am disappointed that we were unable to deliver this for you. Our guests are really at the core of what we do, so I'm sorry to hear that you felt neglected. Your comments will be taken to heart as we continually work to enhance our service. Please don’t hesitate to reach out to us at guestrelations@blacklane.com if you want to discuss this matter further. I'd like to assure you that we care deeply about your feedback and we will work hard to make this right. Warm regards, Chloe

Posted 9 months ago

“Nice and smooth ride”

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Posted 10 months ago

Dear Guest, Thank you for your fantastic review! We’re thrilled to hear that you enjoyed our service. Ensuring that our clients have a comfortable journey is our priority, and your feedback truly brightens our day. Warm regards, Lucia

Posted 9 months ago

“Very comfortable, luxury vehicle on time with a great driver who stayed in touch and met us exactly on time. It felt like we had our own terrific driver.”

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Posted 10 months ago

Dear Pamela, Thank you for your amazing feedback! We’re thrilled to know that you enjoyed the comfort of our vehicle and that our chauffeur provided such great service. Staying in touch and being punctual is what we strive for, and we are happy to see that you truly valued it. We look forward to serving you again in the future! Warm regards, Lucia

Posted 9 months ago

“I was not credited the 100.00 discount on my recent trip from LAX to Santa Barbara. Also I received an email stating this was my first trip when it was actually my second trip.”

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Posted 10 months ago

Dear Arthur, Thank you for sharing your experience with us, and for your positive review. Your feedback is crucial for understanding what we're doing right. I'm truly sorry to hear that you didn’t receive a discount as expected and that your trip was incorrectly noted in our communications. In order to rectify this, please do reach out to guestrelations@blacklane.com. A member of the team would be more than happy to investigate for you. Given the chance, we'd love to provide a flawless experience on your future journeys. Warm regards, Chloe

Posted 9 months ago

“Timely pickup by friendly drivers and comfortable cars.”

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Posted 10 months ago

Dear Guest, Thank you so much for your great review! We are happy to hear that our friendly drivers and comfortable cars contributed to a timely and enjoyable experience. Your satisfaction is our top priority, and it’s wonderful to know we hit the mark. We look forward to providing you with more excellent service in the future. Warm regards, Lucia

Posted 9 months ago

“Octavio was great. We would love to have him drive us on the 23rd.would you please confirm by text or email.”

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Posted 10 months ago

Dear Guest, Thank you for taking the time to share your incredible experience! We’re amazed to hear that our chauffeur Octavio provided you with a wonderful and memorable service. Please, in order to assist you better next time with your request, I recommend reaching out to us directly at guestrelations@blacklane.com. We will be more than happy to help you! Looking forward to welcoming you again soon! Warm regards, Lucia

Posted 9 months ago

“Car booked and paid for was mercedes suv, but that model or car wasn't there and a regular suv was sent for pick up. Have no complaint for the driver.”

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Posted 10 months ago

Dear Poonam, Thank you for your feedback on your recent ride in one of our business vans. I am deeply sorry the vehicle you journeyed in was not what you were expecting. We advise that our business vans will be a Mercedes-Benz V Class or similar. We have a variety of different premium SUVs in our fleet, so we are unable to guarantee one specific model. Our guests can rest assured that all our vehicles must be approved by us as being top quality and made in the last 3 years. We want to understand how we can help you to give us another chance. I gently encourage you to contact us at guestrelations@blacklane.com with your booking number for this ride. Hopefully we will see you again in the near future. Best regards, Chloe

Posted 9 months ago

“Everything absolutely perfect - thanks for the good service”

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Posted 10 months ago

Dear valued guest, Thank you for your fantastic review! We’re glad to hear that you found our service spotless and you appreciate it. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to serving you again soon. Warm regards, Lucia

Posted 9 months ago

“High quality, luxurious service.”

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Posted 10 months ago

Dear Gary, Thank you for taking the time to share you experience with us! We're happy to hear that you experienced our proficient and outstanding service. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We can’t wait to welcome you back for your next journey! Warm regards, Lucia

Posted 9 months ago

“Excellent service was provided by the driver, and impressive transportation was provided.”

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Posted 10 months ago

Dear Luis, Thank you for your fantastic feedback! We’re thrilled to hear that our driver provided excellent service and helped to make your transportation experience remarkable. Your satisfaction is our top priority, and it’s always wonderful to receive such positive comments about our team and services. We can't wait to travel with you again in the future! Warm regards, Lucia

Posted 9 months ago

“I was never informed about my return to the airport so I had to figure it out for myself 8 hours in advance as I had to ensure I will catch the plane”

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Posted 10 months ago

Dear Andrei, Thank you for sharing your concerns regarding your recent airport transfer. I am so sorry you were not able to ride with us as expected. It is vital that our guests feel informed and supported when booking with us. We understand how stressful travel can be, and we are sorry that you had to navigate this on your own. If you would like to discuss this further, please reach out to us at guestrelations@blacklane.com. We appreciate your understanding and hope to provide a more seamless experience next time. Warm regards, Chloe

Posted 9 months ago

“Very professional.”

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Posted 10 months ago

Dear Shirley, Thank you for your kind words! We're glad to hear that you found our service efficient and proficient. We strive to provide an exceptional experience for all our clients, and your feedback reinforces our commitment to excellence. We look forward to serving you again in the future! Warm regards, Lucia

Posted 9 months ago

“Unimpressed at all. Customer service also unhelpful.”

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Posted 10 months ago

Dear Prof. Mohamed, Thank you for your feedback regarding your recent ride with us. I'm truly sorry to hear that our customer service did not meet your expectations. We strive to provide excellent support for our customers, and it's evident that we fell short this time. I would appreciate the opportunity to understand what happened with your booking, as our guests' experience is our highest priority. Please feel free to contact us at guestrelations@blacklane.com with your booking reference. We would love the opportunity to restore your faith in us. I hope you will consider giving us another chance in future. Best regards, Chloe

Posted 9 months ago

“Excellent service.”

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Posted 10 months ago

Dear Stephney, Thank you for your fantastic feedback! We’re happy to hear that you experienced excellent service with us. We hope to see you soon again! Warm regards, Lucia

Posted 9 months ago

“Driver was courteous and the car was clean and comfortable”

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Posted 10 months ago

Dear Guest, Thank you for your great feedback! We're delighted to hear that your chauffeur was courteous - we expect the utmost professionalism from our chauffeurs. Our vehicles are immaculate, luxurious and modern. I'm glad you rode in comfort during your journey. Ensuring an enjoyable ride for our passengers is our top priority, and it’s fantastic to know we hit the mark for you. We look forward to having you on board with us soon. Kind regards, Chloe

Posted 9 months ago

“Driver was on time, very professional and it was an excellent experience”

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Posted 10 months ago

Dear Jay, Thank you for your amazing feedback! We're glad to hear that your driver was punctual and provided you with a professional experience. Making your journey enjoyable is our top priority, and we're delighted that we could exceed your expectations. We look forward to travel with you again in the near future! Kind regards, Lucia

Posted 9 months ago

“Excellent service - my driver was professional kept in touch with me and made me feel like a VIP. I will be sure to use your services. Keep up a great work!”

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Posted 10 months ago

Dear Artur, Thank you for taking the time to share your thought about our service! We’re thrilled to hear that your driver made you feel like a valued and maintained great communication throughout your journey. Your satisfaction is our top priority, and we’re committed to providing exceptional service every time you choose us. We can’t wait to serve you again in the future! Best wishes, Lucia

Posted 9 months ago

“Excellent service. Highly recommend.”

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Posted 10 months ago

Dear Reza, Thank you for your fantastic review! We are happy to hear that you found our service excellent and that we met your expectations. Your support motivates us to continue delivering the best possible experience to our valued clients. We hope to travel together soon again! Warm regards, Lucia

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,637 reviews