Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,637 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Efficient, approachable and reliable thank you, we’ll be back and use your services again Kylie”

Helpful Report

Posted 10 months ago

Dear Kylie, Thank you so much for sharing your amazing experience with us! We're thrilled to hear that you found our service efficient, welcoming and reliable. It's our pleasure to know your travel experience was enjoyable and provided peace of mind. We can't wait to welcome you back soon. Warm regards, Lucia

Posted 9 months ago

“Thank you for excellent service”

Helpful Report

Posted 10 months ago

Dear Roland, Thank you so much for your amazing feedback! We're glad to hear that you received excellent service from us. It’s our priority to ensure a seamless and enjoyable experience, and your feedback is incredibly encouraging. We look forward to serve you again on your next journey. Kind regards, Lucia

Posted 9 months ago

“I was charged rice for th same ride and not refunded as I booked without fligh number and added it and then 2 bookings and charges were made amd CA has not responded”

Helpful Report

Posted 10 months ago

Dear Conor, Thank you for bringing your concerns to our attention. I sincerely apologise for any confusion you felt regarding the charges for your ride. We aim to provide a seamless experience, and it seems we fell short in this instance. I would like to dig deeper into your booking to find out what went wrong here. Please reach out to us at guestrelations@blacklane.com with your booking details so we can assist you more effectively. We really hope to have the opportunity to restore your confidence in our services. Warm regards, Chloe

Posted 9 months ago

“On time, courteous and efficient.”

Helpful Report

Posted 10 months ago

Dear Michael, Thank you for your fantastic review! We’re thrilled to hear that you found our service to be on time, careful, and efficient. Your satisfaction is our top priority, and your kind words motivate us to maintain our high standards. We look forward to serving you again. Warm regards, Lucia

Posted 9 months ago

“This has been sent to client still has in Uk Feed back on service has been great”

Helpful Report

Posted 10 months ago

Dear Agota, Thank you for your positive review! We're delighted to hear that you received great feedback from your client about their Blacklane ride. It's our goal to ensure that every experience is smooth and enjoyable, and it’s wonderful to know we’re achieving that. We appreciate your support and look forward to having you book with us again soon. Warm regards, Chloe

Posted 9 months ago

“Picked up late at night. Pleasant and efficient. Great to use”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re thrilled to hear that our late night service was both pleasant and efficient for you. Your feedback truly motivates us to maintain our high standards and ensure that all our passengers have a great journey. We look forward to seeing you again on your future travels. Warm regards, Max

Posted 9 months ago

“Lovely service...driver well presented, opened doors, handled luggage. Nice young man Good drive home.”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for your lovely feedback! We're thrilled to hear that you appreciated the service from our well presented chauffeur and his attentive care during your journey. Ensuring a pleasant experience on your drive home is our top priority. We can't wait to see you again on your next trip! Warm regards, Max

Posted 9 months ago

“Everything went exceptionally well, we are handicap and the driver took very good care of us, thank you”

Helpful Report

Posted 10 months ago

Dear Nicolo, Thank you for your kind review! We are thrilled to hear that our chauffeur took such great care of you and ensured your experience was exceptional. Providing a comfortable and accommodating service to all our passengers is our top priority. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“Very punctual and helpful driver & good communicator”

Helpful Report

Posted 10 months ago

Dear Jean-Pierre, Thank you for your fantastic review! We're thrilled to hear that our chauffeur was punctual and communicated effectively. Making your journey as smooth and enjoyable as possible is our top priority and your feedback reinforces that we're on the right track. We can’t wait to have the pleasure of seeing you again in the future. Kind regards, Max

Posted 9 months ago

“Easy to use and book. Competitive pricing”

Helpful Report

Posted 10 months ago

Dear Rich, Thank you for your fantastic review! We're thrilled to hear that you found our booking process easy. Making travel convenient and accessible is our goal and it’s wonderful to know that we’re hitting the mark. We can’t wait to assist you on your next journey! Warm regards, Max

Posted 9 months ago

“Just in time! Very comfortable.”

Helpful Report

Posted 10 months ago

Dear Ernst, Thank you for your fantastic feedback! We're thrilled to hear that everything was just in time and that you found your ride comfortable. Our team takes great pride in ensuring our passengers enjoy a seamless and relaxing experience. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 9 months ago

“Receommeded by my travel agent. booking with Blacklane exceeded my expectations. Smartest way to start a vacation! They were on time, and made our arrival and start to our vacation with zero stress. Be Smart. Book Blacklane.”

Helpful Report

Posted 10 months ago

Dear Sonia, Thank you for your glowing review! We’re thrilled to hear that your experience with Blacklane exceeded your expectations and helped kick off your vacation stress free. It’s always our goal to provide seamless and reliable service, so your feedback truly brightens our day. We look forward to welcoming you again for your next adventure! Warm regards, Max

Posted 9 months ago

“The service was very good. The chauffer paintently waited till I sorted out the bag situation. There was someone waiting to expediete.”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for your fantastic review! We're thrilled to hear that our chauffeur was patient and that our team was there to assist you. It’s always our goal to ensure a smooth and pleasant experience for our guests and your feedback truly motivates us to keep up the great work. We can’t wait to see you again on your next adventure! Warm regards, Max

Posted 9 months ago

“A professional chauffeur greeted us right outside the baggage claim area, then walked us to the parking lot and carefully loaded our luggage at a comfortable pace. Perfect service for travelers with elderly companions.”

Helpful Report

Posted 10 months ago

Dear Richard, Thank you for your kind words! We are thrilled to hear that our chauffeur provided you with such attentive and professional service. Ensuring a comfortable experience for all our clients is our top priority. We look forward to seeing you again on your future travels. Warm regards, Max

Posted 9 months ago

“When we landed in Amsterdam our driver was 10 minutes late. Not really a problem but, quite q walk to the vehicle. Second pick-up The driver could not get to the hotel because of partial construction on the side street. The concierge had to tell him to go around the street to get to the hotel We were charged 6 Euros and told we were late. I requested a ride to our cruise ship, not realizing their were two terminals in Amsterdam.. When the driver called he told me the ship had been diverted. I panicked and placed multiple calls to our cruise line. It had not been diverted and always went to the same terminal. He refused take us to the correct one and left us at the ferry terminal. Took a taxi to the cruise ship terminal for 140 Euros. He was also rude and claimed I had requested cancelling the ride, which is untrue. Our third pick up at the Copenhagen Terminal went smoother, but not without several calls about which terminal and that he could not find us. I had texted him the night before arrival with the exact terminal information the cruise line had given me. All in all a VERY frustrating experience.”

Helpful Report

Posted 10 months ago

Dear Diane, Thank you for taking the time to share your comments regarding your recent experience with us. I extend my genuine apologies for the challenges you faced during your pickups in Amsterdam and Copenhagen. You were relying on us for a smooth, relaxing ride either side of your cruise, and we let you down. Each of your concerns is valid, and I want you to know that we take this feedback seriously. I encourage you to reach out to us at guestrelations@blacklane.com with your booking details so we can investigate these matters further. We would like the opportunity to make things right. Thank you for your understanding, and we hope to provide you with a better experience in the future. Kind regards, Chloe

Posted 9 months ago

“Very good experience. Thanks”

Helpful Report

Posted 10 months ago

Dear Stanley, Thank you for your kind words! We're thrilled to hear that you had a very good experience with us. Your satisfaction means the world to us and motivates our team to continue providing top notch service. We can’t wait to assist you again in the future! Warm regards, Max

Posted 9 months ago

“Driver was professional and helpful”

Helpful Report

Posted 10 months ago

Dear David, Thank you for your kind words! We’re thrilled to hear that your chauffeur provided a professional and helpful service. Our team works hard to ensure a great travel experience and your feedback truly highlights their commitment. We look forward to seeing you on your next journey! Best wishes, Max

Posted 9 months ago

“Excellent experience”

Helpful Report

Posted 10 months ago

Dear Rupak, Thank you for sharing your excellent experience with us! We’re thrilled to hear that our service met your expectations and contributed to a smooth journey. Your satisfaction is our priority and it’s always rewarding to know we’ve succeeded. We look forward to seeing you again in the future. Warm regards, Max

Posted 9 months ago

“Our driver did not pick us up after the theater! He texted that he was stuck in traffic. We understood that the Eid celebration had closed a lot of roads, but it seems that Blacklane could have seen the situation and sent a driver on our side of the city. My husband is disabled and we were frustrated by the unavailability of any cabs and had to pay a pedicab driver 100 pounds to take us to our hotel. He had no problem with roads on that side of the City. We had been very impressed with Blacklane's communications and service, but this ride fell flat on its face, without any reimbursement for the disaster.”

Helpful Report

Posted 10 months ago

Dear Diane, Thank you for sharing your feedback. I sincerely regret the inconvenience you experienced after the theatre, especially given your husband's needs. It’s disappointing to know that we could not provide the service you expected, particularly during a challenging time with the traffic situation due to the Eid celebration. We appreciate your understanding and value the trust you've placed in us previously. Your experience highlights a gap in our communication and service, and I assure you that we will take your feedback to heart. I would encourage you to reach out to us at guestrelations@blacklane.com with your booking details so we can investigate this matter further and ensure it doesn't happen again. We hope to restore your confidence in our services in the future. Kindest regards, Chloe

Posted 9 months ago

“Driver was very professional, impeccably dressed, took great care of us.”

Helpful Report

Posted 10 months ago

Dear Johan, Thank you for your fantastic review! We’re thrilled to hear that your driver’s professionalism and nice appearance made such a positive impression on your experience. Providing attentive care and top notch service is what we strive for and your feedback means a lot to us. We can’t wait to assist you again on your next journey! Warm regards, Max

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,637 reviews