Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,687 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Prompt drivers -courteous driver carried my case to the front door in the rain on the way home . Unfortunately I could not connect to the internet on the drive to the airport”

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Posted 10 months ago

Dear Valued Guest, Thank you for your kind feedback! We’re so glad to hear that our driver provided courteous service and assisted you with your luggage, especially in the rain. Your feedback is most appreciated, and we apologize for the inconvenience regarding your internet connection on the way to the airport. We’re always striving to enhance our services, and your comments will help us to do just that. We look forward to serving you again soon! Warm regards, Lucia

Posted 9 months ago

“Farhan was a pleasant chauffeur to interact and drive around. Knowledgeable and fun person! Wish we could have driven faster on the no speed zone but because of rains and poor visibility that was not possible.”

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Posted 10 months ago

Dear Alok, Thank you for taking the time to share your comments. We're thrilled to hear that you enjoyed your ride with Farhan and found not only knowledgeable but fun too. Safety always comes first, and we appreciate your understanding regarding the weather conditions. We hope to have the pleasure of driving you again soon, hopefully under clearer skies! Warm regards, Chloe

Posted 10 months ago

“Outstanding service. My clients were highly satisfied with their transfers, and locating their driver at each destination was seamless.”

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Posted 10 months ago

Dear Lupita, Thank you for your fantastic review! We’re very happy to hear that your clients were highly satisfied with their transportations and that the process of locating our chauffeurs was flawless. Our goal is to ensure a smooth experience for all our passengers, and your feedback truly validates our efforts. We can’t wait to keep traveling together in the future Warm regards, Lucia

Posted 9 months ago

“Great service!”

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Posted 10 months ago

Dear Julia, Thank you for your fantastic review! We are glad to hear that you had a wonderful service with us. Your satisfaction is our top priority, and it’s great to know we’ve met your expectations. Warm regards, Lucia

Posted 9 months ago

“Driver was very friendly, arrived on time and delivered us to our destination without any issues. His car was spotless and service extremely courteous. Thank you.”

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Posted 10 months ago

Dear John, Thank you for your great feedback! We're thrilled to hear that our chauffeur made a positive impression with their friendliness and punctuality, and that you enjoyed a inmaculate and professional service. Your satisfaction is our top priority, and it's wonderful to know we delivered a seamless experience for you. We can't wait to serve you again on your next journey! Best wishes, Lucia

Posted 9 months ago

“I have used you twice. Excellent communication. On time. Professional drivers and the vehicles were immaculate. Couldn't ask for anything more. BRAVO BLACKLANE”

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Posted 10 months ago

Dear Robert, Thank you so much for your wonderfull feedback! We’re glad to hear that you experienced excellent communication, punctuality, and professionalism from our chauffeur. Your kind words about our spotless vehicles truly inspire us to maintain the highest standards. We look forward to serving you again on your future journeys! Sincerely, Lucia

Posted 9 months ago

“Blacklane cancelled our car within 30 minutes of the scheduled pickup, then arranged an alternative service that would take two hours to arrive. This level of service falls significantly below our expectations, given the amount we paid. Extremely unreliable.”

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Posted 10 months ago

Dear Mike, Thank you for sharing your feedback regarding your recent experience with us. I deeply apologise for the last-minute cancellation and the extended wait for an alternative service. I understand how disappointing it can be when expectations are not met, especially when it comes to timely transportation. We take reliability very seriously, and it is disheartening to hear we fell short during your ride. If you would like to discuss this further, please do reach out to us at guestrelations@blacklane.com. While we are premium service, we aim to deliver value for money by ensuring your comfort and peace of mind. We hope to regain your trust and provide you with a much better experience in the future. Warm regards, Chloe

Posted 10 months ago

“Very good and professional”

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Posted 10 months ago

Dear Carol, Thank you for your great comment! We’re happy to hear that you found our service to be superb and professional. Your satisfaction is our priority, and it's wonderful to know that we met your expectations. Warm regards, Lucia

Posted 9 months ago

“First time usage... superb... will be pleased to use in the future”

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Posted 10 months ago

Dear Sheila, Thank you for your wonderful comment! We’re happy to hear that your first experience with us was excellent. It’s our pleasure to provide you with a seamless and enjoyable ride. We look forward to serving you again in the future! Warm regards, Lucia

Posted 9 months ago

“Good driver. Good car. Gave us good information and was pleasant to talk to. Very helpfull in every way. Hope to meet him and you all again.”

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Posted 10 months ago

Dear Kristjan, Thank you for taking the time to share your delightful experience with us! We're happy to hear that your driver provided you with both valuable information and a delightful conversation, making your journey enjoyable and memorable. It’s always our goal to be as helpful as possible, and your kind words truly motivate us. We can't wait to have you back with us again soon! Warm regards, Lucia

Posted 9 months ago

“It wasn't as I expected. The driver did not consider my notes, he needed to pick up 2 guests but he had only taken 1 guest and his mobile phone was never reachable. I had to call the guest and I contacted to driver through her phone. The other guest (who was forgotten) was super unhappy and gave us her negative feedback. Probably I'd never want to use your services again.”

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Posted 10 months ago

Dear Begum, Thank you for taking the time to share your feedback regarding your recent experience with us. I am deeply sorry that your chauffeur was not contactable during this ride, resulting in one guest not being picked up. It is disheartening to hear that your experience did not meet our usual standards, and I understand how frustrating this situation must have been for both you and your guests. We strive to ensure all details are correctly followed, and I am sorry we fell short this time. If you'd like to discuss this further, please reach out to us at guestrelations@blacklane.com. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Chloe

Posted 10 months ago

“My drivers were on time, friendly and nice to chat to. I enjoyed both my journeys with your good service. Sanne Hansen”

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Posted 10 months ago

Dear Sanne, Thank you for your lovely review! We're thrilled to hear that our chauffeur was on time and that you enjoyed your conversations and the service. It's always our goal to provide a friendly and pleasant experience for our passengers. We look forward to serving you again in the future! Best wishes, Lucia

Posted 9 months ago

“For the money you pay it is just way too much of a risk. We had two drivers in 3 days, 1 was terrible (keeping the phone with the sat nav on his lap so driving unsafely, missing turns), the 2nd one was great. When you're paying for Executive Rides, you can't afford to have such extreme differences in quality. When you complain to Blacklane they don't care.”

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Posted 10 months ago

Dear Lizzie, Thank you for taking the time to let us know what happened with your Blacklane rides. Please accept our genuine apologies for the delay in reaching your review. I am truly sorry to hear about the inconsistent quality of service you encountered. We aim to provide a consistently luxurious, professional service across the globe, and I am disappointed that we were unable to deliver this for you. Our guests are really at the core of what we do, so I'm sorry to hear that you felt neglected. Your comments will be taken to heart as we continually work to enhance our service. Please don’t hesitate to reach out to us at guestrelations@blacklane.com if you want to discuss this matter further. I'd like to assure you that we care deeply about your feedback and we will work hard to make this right. Warm regards, Chloe

Posted 10 months ago

“Nice and smooth ride”

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Posted 10 months ago

Dear Guest, Thank you for your fantastic review! We’re thrilled to hear that you enjoyed our service. Ensuring that our clients have a comfortable journey is our priority, and your feedback truly brightens our day. Warm regards, Lucia

Posted 9 months ago

“Very comfortable, luxury vehicle on time with a great driver who stayed in touch and met us exactly on time. It felt like we had our own terrific driver.”

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Posted 10 months ago

Dear Pamela, Thank you for your amazing feedback! We’re thrilled to know that you enjoyed the comfort of our vehicle and that our chauffeur provided such great service. Staying in touch and being punctual is what we strive for, and we are happy to see that you truly valued it. We look forward to serving you again in the future! Warm regards, Lucia

Posted 9 months ago

“I was not credited the 100.00 discount on my recent trip from LAX to Santa Barbara. Also I received an email stating this was my first trip when it was actually my second trip.”

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Posted 10 months ago

Dear Arthur, Thank you for sharing your experience with us, and for your positive review. Your feedback is crucial for understanding what we're doing right. I'm truly sorry to hear that you didn’t receive a discount as expected and that your trip was incorrectly noted in our communications. In order to rectify this, please do reach out to guestrelations@blacklane.com. A member of the team would be more than happy to investigate for you. Given the chance, we'd love to provide a flawless experience on your future journeys. Warm regards, Chloe

Posted 10 months ago

“Timely pickup by friendly drivers and comfortable cars.”

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Posted 10 months ago

Dear Guest, Thank you so much for your great review! We are happy to hear that our friendly drivers and comfortable cars contributed to a timely and enjoyable experience. Your satisfaction is our top priority, and it’s wonderful to know we hit the mark. We look forward to providing you with more excellent service in the future. Warm regards, Lucia

Posted 9 months ago

“Octavio was great. We would love to have him drive us on the 23rd.would you please confirm by text or email.”

Helpful Report

Posted 10 months ago

Dear Guest, Thank you for taking the time to share your incredible experience! We’re amazed to hear that our chauffeur Octavio provided you with a wonderful and memorable service. Please, in order to assist you better next time with your request, I recommend reaching out to us directly at guestrelations@blacklane.com. We will be more than happy to help you! Looking forward to welcoming you again soon! Warm regards, Lucia

Posted 9 months ago

“Car booked and paid for was mercedes suv, but that model or car wasn't there and a regular suv was sent for pick up. Have no complaint for the driver.”

Helpful Report

Posted 10 months ago

Dear Poonam, Thank you for your feedback on your recent ride in one of our business vans. I am deeply sorry the vehicle you journeyed in was not what you were expecting. We advise that our business vans will be a Mercedes-Benz V Class or similar. We have a variety of different premium SUVs in our fleet, so we are unable to guarantee one specific model. Our guests can rest assured that all our vehicles must be approved by us as being top quality and made in the last 3 years. We want to understand how we can help you to give us another chance. I gently encourage you to contact us at guestrelations@blacklane.com with your booking number for this ride. Hopefully we will see you again in the near future. Best regards, Chloe

Posted 10 months ago

“Everything absolutely perfect - thanks for the good service”

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Posted 10 months ago

Dear valued guest, Thank you for your fantastic review! We’re glad to hear that you found our service spotless and you appreciate it. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to serving you again soon. Warm regards, Lucia

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,687 reviews