Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,632 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Ride from JFK was excellent, ride to EWR middling (uncomfortable car)”

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Posted 5 months ago

Dear Valued Guest, Thank you for sharing your experience with us. We’re pleased to know your ride from JFK went well and appreciate your honest feedback regarding the comfort of the vehicle to EWR. Your comments help us ensure consistency in quality across all journeys. We value your input and hope to provide a more comfortable experience next time. Warm regards, Veronica

Posted 5 months ago

“Our driver was professional and on time. Highly recommend this service.”

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Posted 5 months ago

Dear Joann, Thank you for taking the time to share your experience. We’re delighted to hear that your chauffeur was punctual and professional - it’s wonderful to know your ride went so smoothly. We appreciate your recommendation and look forward to welcoming you again soon. Warm regards, Veronica

Posted 5 months ago

“Great service - great support too if I am struggling to make a booking or need to change something that needs amending”

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Posted 5 months ago

Dear Carol, Thank you for your kind words. We’re so pleased to know that you’re happy with both our service and the support team’s assistance when making or adjusting your bookings. It’s wonderful to hear that you feel well looked after throughout the process. We truly appreciate your feedback and look forward to arranging your next journey. Best regards, Veronica

Posted 5 months ago

“Thank you for the great service received a week ago flying from Manila/Dubai to VIENNA. My whole family also from Dubai always use Emirates & grateful for the complimentary Limos to & from airports. Looking forward to our next Trip Back to Dubai Dec 23rd 😍💚❤️”

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Posted 5 months ago

Dear Nina, Thank you for sharing such a lovely message. We’re delighted to hear that you and your family had a wonderful experience traveling from Manila to Vienna and that the complimentary limousine transfers made your journey even more enjoyable. We’re grateful for your continued trust and look forward to welcoming you again on your upcoming trip back to Dubai. Warm wishes, Veronica

Posted 5 months ago

“Excellent service as always”

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Posted 5 months ago

Dear Pankaj, Thank you for your thoughtful words. We’re thrilled to know you consistently enjoy our service - it’s wonderful to have your continued trust and satisfaction. We truly appreciate your loyalty and look forward to your next journey. Best wishes, Veronica

Posted 5 months ago

“Thanks- very nice drive!”

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Posted 5 months ago

Dear Nico, Thank you for your kind message. We’re glad to hear you enjoyed your ride and had a pleasant experience with your chauffeur. We appreciate your feedback and look forward to welcoming you again soon. Warm regards, Veronica

Posted 5 months ago

“Good service”

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Posted 5 months ago

Dear Sriram, Thank you for sharing your feedback. We’re happy to know you were pleased with the service and appreciate you taking the time to let us know. We look forward to arranging your next ride soon. Kind regards, Veronica

Posted 5 months ago

“Excellent service”

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Posted 5 months ago

Dear Kranti, Thank you so much for your kind words. We’re delighted to know you had an excellent experience - that’s exactly what we strive for with every journey. We truly appreciate your feedback and look forward to welcoming you again soon. Best regards, Veronica

Posted 5 months ago

“My daughter loves your service! Prompt and professional…”

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Posted 5 months ago

Dear Stacy, Thank you for sharing your lovely feedback. We’re thrilled to hear that your daughter enjoys our service and finds it prompt and professional - that means a lot to us. We appreciate your support and look forward to arranging her next ride soon. Warm wishes, Veronica

Posted 5 months ago

“Driver was very nice cooperative”

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Posted 5 months ago

Dear Khawaja, Thank you for your kind feedback. We’re delighted to hear that your chauffeur was friendly and cooperative - it’s always great to know our guests feel well cared for throughout their journey. We appreciate you taking the time to share your experience and look forward to your next ride with us. Best regards, Veronica

Posted 5 months ago

“On time. Safe driving. Very helpful and polite.”

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Posted 5 months ago

Dear Michael, Thank you for taking a moment to share your experience. We’re so glad to hear your chauffeur was punctual, courteous, and attentive, providing a comfortable and safe journey. We appreciate your kind words and look forward to welcoming you again soon. Warm regards, Veronica

Posted 5 months ago

“Earvin, our driver was excellent. We arrived early and he met us at a coffee shop outside of the immigration exit. He helped us with our bags. Nice young man.”

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Posted 5 months ago

Dear John, Thank you for sharing your kind words. We’re delighted to hear that Earvin made such a positive impression and that his attentiveness and assistance helped make your arrival smooth and pleasant. We appreciate your feedback and look forward to arranging another excellent ride for you soon. Warm regards, Veronica

Posted 5 months ago

“Hi Thank you for requesting feedback regarding Blacklane Booking 242493423 | Pickup from The Pinnacle at Duxton to Singapore Changi Airport (SIN) on 29 November 2025 at 07:30. Unfortunately, the experience was quite disappointing. I did not receive any notification the day before, nor prior to 7:30 AM, confirming the assigned car or driver. I went downstairs with my 9-month-old baby, my wife, and all five pieces of luggage at 7:25 AM, but only at 7:35 AM did I receive an update from the app and the driver informing me that he was running late. The car eventually arrived at 8:10 AM. This created a very stressful situation for us, especially as we were traveling with an infant. It would have been extremely helpful if the service had communicated the accurate pickup time in advance, as the Blacklane app normally suggests. That said, the chauffeur was extremely apologetic upon arrival and assisted us with the luggage, which we appreciated. Our arrival experience in Dubai was smooth and very pleasant. My sincere request: For our upcoming pickup in Dubai (from Deema 3, Villa 147, The Lakes to the airport), could you please confirm the exact arrival time in advance and ensure that a large van is arranged? We will have a baby, a pram, and five pieces of luggage, so timely arrival and adequate space are essential. Thank you very much for your assistance. Regards, Yash +65 8181 0510”

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Posted 5 months ago

Dear Yash, Thank you for taking the time to share such detailed feedback about your recent journey. We’re truly sorry for the stress and delay you experienced during your pickup in Singapore, especially while traveling with your baby and family. We’ve reached out to you directly via email to assist personally and to ensure your upcoming Dubai transfer is handled smoothly, with the right vehicle and timely coordination. We appreciate your understanding and the kind words about your chauffeur’s efforts upon arrival, and we look forward to making your next ride a seamless one. Warm regards, Veronica

Posted 5 months ago

“Out driver was on time, pleasant and got us to the airport relaxed and comfortable.”

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Posted 5 months ago

Dear Carol, Thank you for your lovely feedback. We’re so glad to hear that your chauffeur provided a timely and pleasant experience, ensuring a smooth and relaxed trip to the airport. That’s exactly how we want every journey to feel. We appreciate you sharing your experience and hope to welcome you again soon. Warm wishes, Veronica

Posted 5 months ago

“Great service. Friendly driver.”

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Posted 5 months ago

Dear Gerson, Thank you for your kind words. We’re pleased to hear that you enjoyed the ride and that your chauffeur made a positive impression. Friendly professionalism is exactly what we aim to deliver. We appreciate your feedback and look forward to arranging your next journey. Best regards, Veronica

Posted 5 months ago

“Using it in Istanbul and Dubai, works very well and very fair pricing”

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Posted 5 months ago

Dear Valued Guest, Thank you for taking the time to share your experience. We’re delighted to hear that your rides in Istanbul and Dubai went smoothly and that you found the pricing fair - it’s great to know our service met your expectations in both cities. We appreciate your feedback and hope to welcome you on board again soon. Warm regards, Veronica

Posted 5 months ago

“Super pontual e com uma atenção ao cliente extrema .A plataforma é muito fácil , no caso de alteração de horário dos voos .”

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Posted 5 months ago

Dear Pedro, Thank you for sharing your experience. We’re thrilled to know that you appreciated the punctuality, attentiveness, and the ease of managing your booking - especially when flight times change. It’s wonderful to hear the platform made things simple for you. We’re grateful for your feedback and look forward to arranging your next journey. Kind regards, Veronica

Posted 5 months ago

“excellent service, always timely, and reliable!”

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Posted 5 months ago

Dear Shyamala, Thank you for your kind words and ongoing trust in our service. We’re delighted to know you find our chauffeurs consistently punctual and dependable - it’s wonderful to hear that your experiences have been so positive. We truly appreciate your feedback and look forward to arranging your next ride. Best wishes, Veronica

Posted 5 months ago

“Uber black is a better experience”

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Posted 5 months ago

Dear Clark, Thank you for sharing your feedback with us. We understand your perspective and appreciate you letting us know how your experience compared. Insights like yours help us continue refining the level of comfort and professionalism we aim to deliver with every ride. We hope to have the opportunity to better meet your expectations in the future. Warm regards, Veronica

Posted 5 months ago

“Quality declined. Too many changes of assigned driver. Too many drivers for whom the English language is a distant aspiration.”

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Posted 5 months ago

Dear Craig, We’re truly sorry to hear that your recent experience didn’t meet expectations. Your feedback regarding chauffeur consistency and communication is very much appreciated, and we’ll ensure it’s shared with our team to help us improve. We understand how important smooth coordination and clear language are for a comfortable journey, and we regret any inconvenience this may have caused. Thank you for taking the time to bring this to our attention - it helps us continue refining our service. Kind regards, Veronica

Posted 5 months ago

Blacklane GmbH is rated 4.7 based on 3,632 reviews