Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,632 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First class service. No problems.”

Helpful Report

Posted 5 months ago

Dear Robert, Thank you for sharing your excellent feedback. Delivering memorable, luxurious experiences is what we are passionate about! I'm glad to know you received top-notch service from us on this ride. We'd love to welcome you back again soon. Warm regards, Chloe

Posted 5 months ago

“The ride itself is perfect as usual. The payment system is a disaster. The cost of my ride (253 euros) was blocked on my card 3 times !!!!. It is not a small amount, you know, just to have blocked due to someone"s system failure. Then after the ride I got an email saying that you couldn't process the payment and asking my to pay via the link attached. I delayed it until the next day and at the end I never touched this link. Because the first thing I see next day Is the ride cost successfully written off my account! No apologies offered and no letter saying that the link was a mistake of yours! Please note that this is a second problem of this kind I encounter with you out of the last two rides. Everything worked fine before. I start thinking about changing provider if that becomes norm with you. Best regards,”

Helpful Report

Posted 5 months ago

Dear Konstantin, Thank you for taking the time to describe your recent experience in such detail. We’re glad to hear the ride itself met your expectations once again, though we understand your concern about the payment process and the confusion created by repeated authorization holds. We’d like the opportunity to review this further and provide direct assistance. Please contact us at guestrelations@blacklane.com so our team can look into what occurred and help clarify the charges. With appreciation, Veronica

Posted 5 months ago

“Perfect service. Punctual and professional”

Helpful Report

Posted 5 months ago

Dear Cecilia, Thank you for your wonderful feedback. We’re delighted to hear that your ride was punctual and professional. Thank you for choosing Blacklane for this trip! We look forward to seeing you on board again soon. Kind regards, Chloe

Posted 5 months ago

“Although we received a note that the driver had arrived we couldn't locate the car and spent 20 minutes looking for it. Eventually found the drivers contact details and gave him a call. He claimed he couldn't pull in front of the venue. There were several other cars and taxis waiting in front of the venue. If I had been by myself I would not have been happy to search for the car in the streets. The streets around the venue were quite busy but by that time, just after midnight, we just wanted to be on our way home.”

Helpful Report

Posted 5 months ago

Dear Valued Guest, We’re very sorry to hear about the trouble locating your chauffeur and the delay you experienced after midnight. That’s not the standard we aim for and we understand how frustrating the situation must have been. We’d like to review your booking in detail and make this right. Please contact us at guestrelations@blacklane.com with your booking number so our team can assist directly. Kind regards, Jacob

Posted 5 months ago

“I booked an S Class vehicle only to land and be told that "your requested car class is unavailable" and I end up with a beat up Audi A4 with a broken windshield. To add insult to injury, Blacklane charges me for the S Class and makes no other change. I am not about to use this company again.”

Helpful Report

Posted 5 months ago

Dear Andrew, Thank you for sharing your feedback. We regret that you received a vehicle below the class you booked and understand how disappointing that must have been, especially after expecting an S-Class. We’d appreciate the opportunity to review your case and clarify what happened. Please contact us at guestrelations@blacklane.com with your booking details so we can assist you directly and address the issue properly. Kind regards, Veronica

Posted 5 months ago

“- very professional, friendly driver who was on time in the right place and dropped us off where we wanted to go with no problems.”

Helpful Report

Posted 5 months ago

Dear William, Thank you for your wonderful feedback. I am delighted to hear that your chauffeur was professional, friendly, and got you to your destination smoothly. We look forward to your next journey with us! Warm regards, Chloe

Posted 5 months ago

“Amazing experience, can’t wait to book a ride again. Thank you 🙏”

Helpful Report

Posted 5 months ago

Dear Louise, Thank you for your amazing feedback! We’re thrilled you had a wonderful experience and can’t wait to assist you with your next ride. See you on board! Kind regards, Chloe

Posted 5 months ago

“It was ok. Dubai can didn’t turn ac on”

Helpful Report

Posted 5 months ago

Dear Anshuman, Thank you for sharing your experience. We’re sorry to hear the air-conditioning wasn’t available during your Dubai ride. It is important to us that you have an outstanding experience, and we regret that we did not deliver this during your ride. Please reach out to us at guestrelations@blacklane.com so we can resolve this for you. Kind regards, Chloe

Posted 5 months ago

“No issues Ride was great”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for sharing your valuable feedback. We’re glad to hear your ride was great! We aim for perfection on every booking, and it's lovely to know you were pleased with your journey. We look forward to serving you again soon. Kind regards, Chloe

Posted 5 months ago

“Arrived on time, good communication, friendly/polite driver and super comfortable vehicle.”

Helpful Report

Posted 5 months ago

Dear Susan, Thank you for your fantastic feedback! Our luxurious vehicles and expert chauffeurs will ensure you have a safe, comfortable journey on every booking. We look forward to welcoming you back soon! Kind regards, Chloe

Posted 5 months ago

“Great service always on time”

Helpful Report

Posted 5 months ago

Dear Liliana, Thank you for your kind words. I am so pleased you are enjoying our service and that we continue to meet your high expectations. We’ll keep aiming for reliability on every ride. Warm regards, Chloe

Posted 5 months ago

“Both times I’ve used Blacklane have gone horribly wrong, will not be using again. This last experience in London was truly terrible customer service and can’t believe I paid that much for what we received. Will be sticking to uber or Lyft or other services. Would be happy to provide details if anyone wants them.”

Helpful Report

Posted 5 months ago

Dear Heather, Thank you for taking the time to share your feedback. We’re sorry to hear that both of your experiences, particularly your recent one in London, fell short of expectations. We understand how disappointing this must have been and take your comments seriously. We’d appreciate the chance to review the details and address your concerns properly. Please contact us at guestrelations@blacklane.com with your booking information so our team can assist you directly. Kind regards, Veronica

Posted 5 months ago

“We encountered some difficulties in Zurich when we were using two cars. The first car took us to a lunch restaurant and informed us that parking directly in front of the restaurant was not allowed. We were not given any information about the location of the second car, and the driver was instructed not to notify us even though they had arrived well in advance – apparently, they were told to only contact the customer if they were X minutes late. As a result, we were delayed for our meetings. It seems drivers are not allowed to contact customers to avoid unnecessary spam, yet Blacklane sends an excessive amount of spam. It would be helpful if we could receive the driver’s contact details well in advance.”

Helpful Report

Posted 5 months ago

Dear Alina, Thank you for sharing your detailed feedback regarding your experience in Zurich. We understand how inconvenient it must have been to face coordination issues between the two cars and have limited information about your chauffeurs’ whereabouts, especially when you were on a tight schedule. Your comments highlight valuable points about communication and timing, and we’ll be sure to share them with our team to help improve clarity and consistency around guest updates. Warm regards, Veronica

Posted 5 months ago

“Professionell driver with good manners,very helpful and absolutely respectful, did know what he was doing.”

Helpful Report

Posted 5 months ago

Dear Manfred, Thank you for taking the time to share your feedback. We’re delighted to hear that the driver was professional, helpful, and knowledgeable. This is exactly the standard we set for ourselves at Blacklane! We sincerely hope to have you on board again soon! Warm regards, Chloe

Posted 5 months ago

“Excellent service - efficient and quick to confirm bookings and send invoices.”

Helpful Report

Posted 5 months ago

Dear Mandeep, Thank you for sharing your wonderful feedback. We’re delighted to hear you found our service efficient and the booking process smooth. We appreciate your support and look forward to seeing you again soon. Warm regards, Chloe

Posted 5 months ago

“Blacklane service was expert, timely, and efficient The vehicle was spotless Excellent experience”

Helpful Report

Posted 5 months ago

Dear Polly, Thank you for sharing your excellent feedback. We’re thrilled you enjoyed our professional, timely and efficient service. It's great that our vehicle met your expectations with its cleanliness. We truly appreciate your kind words and look forward to assisting you again on your next journey. Warm regards, Chloe

Posted 5 months ago

“Excellent service. Able to organise executive pick-up at short notice.”

Helpful Report

Posted 5 months ago

Dear Fiona, Thank you for your lovely feedback. We’re so pleased to hear that we could arrange your executive pickup smoothly and on short notice - it’s wonderful knowing the service met your expectations. We appreciate your kind words and look forward to assisting with your future journeys. Best regards, Veronica

Posted 5 months ago

“All good - good communication throughout - punctual polite nice vehicle”

Helpful Report

Posted 5 months ago

Dear Anne, Thank you for sharing your feedback. We’re so glad to hear that everything went smoothly - from clear communication and punctuality to a pleasant chauffeur and comfortable vehicle. We appreciate your kind words and look forward to arranging your next journey. Warm regards, Veronica

Posted 5 months ago

“Driver came too early tried to bully us into getting off ship then left us before he was supposed to be there”

Helpful Report

Posted 5 months ago

Dear Debbie, We’re truly sorry to hear about the early arrival and the pressure you felt from the chauffeur. That is not the experience we aim to provide and we understand how stressful this can be when you’re coordinating on a ship. We’d like to investigate what happened and ensure it doesn’t repeat. Could you please send us an email to guestrelations@blacklane.com with your booking details so we can look into this right away and assist you as best as possible. Thank you for bringing this to our attention and we look forward to hearing from you. Kind regards, Jacob

Posted 5 months ago

“Great service”

Helpful Report

Posted 5 months ago

Dear Rhett, Thank you for your kind words. We’re delighted to know you had a great experience - it’s always wonderful to hear when our guests are pleased with their ride. We appreciate your feedback and look forward to welcoming you again soon. Best wishes, Veronica

Posted 5 months ago

Blacklane GmbH is rated 4.7 based on 3,632 reviews