Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,632 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Driver arrived early. Very efficient, very safe, comfortable ride. Good communication, good service. Clean, new, luxury vehicle. Even had good wifi in the car. What more can I say?”

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Posted 5 months ago

Dear Bruce, Thank you for your wonderful feedback. We’re delighted to hear that everything from communication to comfort met your expectations and that your chauffeur provided a smooth, timely, and enjoyable ride. It’s great to know you appreciated the vehicle’s quality and onboard amenities as well. We truly value your kind words and look forward to welcoming you again soon. Warm regards, Veronica

Posted 5 months ago

“Our driver in Texas was fantastic! Thank you!”

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Posted 5 months ago

Dear Anastasia, Thank you so much for sharing your kind feedback. We’re thrilled to hear that your chauffeur in Texas made such a positive impression and that you enjoyed the journey. We appreciate you taking the time to let us know and look forward to arranging another great ride for you soon. Best wishes, Veronica

Posted 5 months ago

“Had to wait for 1 hour after meeting the Backlane representative to get a vehicle to drop me at my place in Fremont”

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Posted 5 months ago

Dear Mahesh, Thank you for taking the time to share your feedback. We can understand how inconvenient it must have been to wait so long for your vehicle after meeting our representative. We’d appreciate the chance to review what happened and support you directly - please reach out to us at guestrelations@blacklane.com so our team can follow up accordingly. Warm regards, Veronica

Posted 5 months ago

“Both drivers I hired were excellent and professional, safe drivers.”

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Posted 5 months ago

Dear Alicia, Thank you for sharing your lovely feedback. We are very pleased to know both chauffeurs delivered excellent, professional service for your rides. We look forward to seeing you on board again soon. Kind regards, Chloe

Posted 5 months ago

“Service was excellent-timing, courtesy, professionalis. BUT, it is dramatically overpriced. I had hoped to book in advance but there was some uncertainty about timing so I was constrained into booking same day. The already expensive ride price had increased by 40%, which is ridiculous. I was using a credit card perk so I went forward with the booking, nevertheless. Absent that perk, I would not have booked the ride with Blacklane. Three times the price of what I might have paid with Uber,”

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Posted 5 months ago

Dear Lourdes, Thank you for sharing your feedback. We’re glad to hear our service met your expectations in terms of timing and professionalism, but we’re sorry the pricing was not aligned with your needs. Please email guestrelations@blacklane.com with your booking number - we would be happy to review your booking and would love for you to give us another chance. Kind regards, Chloe

Posted 5 months ago

“The travelers loved the driver so much, they hired him for the rest of the day.”

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Posted 5 months ago

Dear Nicolas, Thank you for this brilliant review! We’re thrilled that your guests were so pleased with one of our excellent chauffeurs. We appreciate this great feedback, and can't wait to support you with future bookings. Kind regards, Chloe

Posted 5 months ago

“Excellent service for my clients”

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Posted 5 months ago

Dear Deeanne, Thank you for your great review! We're thrilled your clients enjoyed a wonderful ride with us. We appreciate the kind words and look forward to assisting with future bookings. Kind regards, Chloe

Posted 5 months ago

“Alongside their excellent service and beautiful cars, I would also like to highlight the reliability that Blacklane provides. For these reasons I can wholeheartedly give them a very positive review. I look forward to continuing to work with Blacklane.”

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Posted 5 months ago

Dear Christine, Thank you for your wonderful feedback. We’re delighted that you value our service, cars, and reliability. Your support really means a lot, and we look forward to our continued work together too! Kind regards, Chloe

Posted 5 months ago

“Nice and professional”

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Posted 5 months ago

Dear Åke, Thank you for your positive review. We're glad you found our service up to your standards. Luxury service is what we do, and we look forward to serving you again. Best wishes, Chloe

Posted 5 months ago

“Excellent service. Chauffeur was on time, helpful, friendly, professional . Just hoping the service will be the same going home.”

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Posted 5 months ago

Dear Carole Anne, Thank you for your fantastic feedback. We’re thrilled the chauffeur was on time, helpful, friendly, and professional. We hope your return journey is just as seamless. We look forward to serving you again. Kind regards, Chloe

Posted 5 months ago

“Driver was late. No sign. Would have been better with executive uber. Not impressed. The value not there. Expecting Mercedes. Got Chevy suv instead.”

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Posted 5 months ago

Dear Marc, We’re truly sorry to hear the assigned vehicle did not meet your expectations during your recent booking. This isn’t the standard we aim for, and we understand how disappointing it was that your chauffeur was late. Please email guestrelations@blacklane.com with your booking number. We’ll investigate immediately and work to make this right. Kind regards, Chloe

Posted 5 months ago

“I tried communicating to the driver via the app with no response. We had to wait outside for the car, no one was inside holding the sign. Why ask what we want on the sign if no one is going to be holding it, or helping the ladies with their bags to the car. Vehicle had check engine light on, had no water bottles for us etc. Should have just used Uber and paid half the money, the experience would have been better and half the price. This was my first experience with Blacklane and will probably be my last.”

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Posted 5 months ago

Dear Michael, We’re truly sorry to hear about the lack of responsiveness from the driver, the sign in issue and the overall experience you described. This is not the standard we aim for and we understand how frustrating it must have been. We’d like to investigate your booking and make this right. Could you please email guestrelations@blacklane.com with your booking details (booking number, pickup location/time, and any photos or notes about the vehicle and signs)? We’ll review immediately and assist you as best as possible. Thank you for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in Blacklane. Kind regards, Jacob

Posted 5 months ago

“Recently went to Cape Town and utilized Blacklane. The Drivers were extremely personable and welcoming. I highly recommend them, as I have been using Blacklane for many years.”

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Posted 5 months ago

Dear James, Thank you for sharing your fantastic feedback. We’re thrilled to hear that our chauffeurs in Cape Town were personable and welcoming and that you’ve had a long standing positive experience with Blacklane. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 5 months ago

“Great service. Appreciate them being on time.and great service”

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Posted 5 months ago

Dear Erjon, Thank you for the review and for highlighting our punctuality and great service. We’re thrilled you had a positive experience and look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“Very convenient”

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Posted 5 months ago

Dear Walter, Thank you for your fantastic review. We’re delighted to hear you found our service very convenient. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 5 months ago

“I didn't have any difficulties with them in (admittedly limited) past usage, but a recent experience in Dublin, and the very poor team response to it, has put me off them and I'll be looking for alternatives in the future.”

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Posted 5 months ago

Dear Mark, Thank you for your feedback and I’m sorry to hear about your recent Dublin experience and the poor response you received. This isn’t the level of service we strive for. If you could share your booking number and a brief outline of what happened by emailing us on guestrelations@blacklane.com, we’ll investigate immediately and provide you with further assistance. Kind regards, Jacob

Posted 5 months ago

“It was an excellent service to use when I was in Switzerland (where most app-based car services have limited availability). I was truly impressed with the quality of service and the vehicle provided. Here in New York, it's much less impressive though. When I order a Mercedes-Benz E-Class or similar, I should NOT be getting dispatched a Chevy Suburban. That's not a luxury vehicle and not similar to a Mercedes in any way. Because of these differences between geographies, I rate Blacklane only three stars.”

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Posted 5 months ago

Hi Lucas, Thank you for sharing your experience. We’re sorry the vehicle you received in New York didn’t meet your expectations or align with the Mercedes-Benz E-Class standard you anticipated. We understand how important a consistent luxury experience is. We offer a variety of vehicles depending on the location, rest assured all of our vehicles fall under the respective vehicle class, regardless of the location. Warm regards, Jacob

Posted 5 months ago

“so far everything has been great. However there was one trip on Dec 19, where my boss landed very late like 11p, and the driver was not accommodating to pick him up at the level and door he was at. My boss even texted him saying he was on level 2, door X. The driver then said, well i am at arrivals level, and proceeded to give him a hard time about looping around to come get him up on level 2. He didnt give a bad review of the driver bec he often gets the same drivers, but if someone could contact me so he does not get this driver in the future, it would be appreciated.”

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Posted 5 months ago

Dear Jennifer, Thank you for your feedback. We’re glad to hear most of your experience has been great, and we’re sorry about the issue on Dec 19. We will review the situation with the chauffeur and ensure better coordination.. If you could share the trip details on guestrelations@blacklane.com such as booking number, we’ll investigate and take appropriate action to prevent a recurrence. We value your boss’s comfort and appreciate your patience. Warm regards, Jacob

Posted 5 months ago

“Your service to us was amazing. 10 rating out of 10. The gentleman who picked us up was very curtious. He came to the baggage belt. Helped us as we were on wheel chair. Picked our bags to the beautiful Cadillac Escalade. Asked us the temp. in the SUV. Took out our bags at the hotel. A very good experience. Thanks”

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Posted 5 months ago

Dear Subhash, Thank you for sharing your wonderful feedback. We’re thrilled to hear our chauffeur assisted you with wheelchair needs and luggage and that you enjoyed the Cadillac Escalade. We appreciate your kind words and look forward to welcoming you again. Warm regards, Jacob

Posted 5 months ago

“Exactly what a car service should be”

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Posted 5 months ago

Dear Todd, Thank you for your fantastic review. We're delighted to hear you had exactly what a chauffeur service should be. We appreciate your kind words and look forward to welcoming you again soon. Warm regards, Jacob

Posted 5 months ago

Blacklane GmbH is rated 4.7 based on 3,632 reviews