Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,632 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“The van that picked us up (group of 6) was excellent. Great vibe from the driver, who was friendly and professional, there were bottles of waters for each one of us, lights to set the vacation mode and 2 TV monitors.”

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Posted 5 months ago

Dear Veronica, Thank you for sharing your lovely feedback. We’re thrilled the vehicle and chauffeur met your expectations and that you enjoyed the thoughtful touches during your group transfer. We look forward to welcoming you again soon. Warm regards, Jacob

Posted 5 months ago

“Very professional service. We ordered a car for our client, no stress and good communication.”

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Posted 5 months ago

Dear Eelke, Thank you for your feedback. We’re glad you found our service very professional and stress free for your client. We appreciate your support and look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“Car was right on time and the driver was really helpful”

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Posted 5 months ago

Dear Valued Guest, Thank you for your feedback. We’re glad the vehicle was on time and the chauffeur was helpful. We’ll share your kind words with the team and look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“Driver on time professional and polite throughout journey and very helpful with our luggage on arrival at airport”

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Posted 5 months ago

Dear Yvonne, Thank you for your feedback. We’re glad to hear the chauffeur was on time, professional and helpful with your luggage at the airport. We appreciate your kind review and hope to welcome you again soon. Kind regards, Jacob

Posted 5 months ago

“very good service”

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Posted 5 months ago

Dear James, Thank you for your feedback and for sharing that you found our service very good. We’re glad you were satisfied and look forward to serving you again soon. Kind regards, Jacob

Posted 5 months ago

“Collected appropriately, however driver was too fast to the car and we were still unsure where we were going. Found the driver was lovely on the drive. However, he left us in the car to run and find where the hotel was exactly. This happened for 10 minutes in the car with us left inside a car that was still running.”

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Posted 5 months ago

Dear Valued Guest, Thank you for sharing your experience. We’re glad the chauffeur was lovely, however we’re sorry for the speed and the time spent locating the hotel. We’ll review this with the chauffeur to ensure safer pacing and clearer navigation in the future. Kind regards, Jacob

Posted 5 months ago

“Great ride, amazing driver and ambiance Highly recommend”

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Posted 5 months ago

Dear Karen, Thank you for your wonderful feedback. We’re delighted you enjoyed the ride and the chauffeur and that you would highly recommend us. We appreciate you taking the time to share your experience and look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“Mr Chia was such a gentleman, so polite and courteous. He arrived well in time (early, which was a blessing) and helped my sons load out cases. We had a smooth ride. Thank you so much for such a pleasant ride.”

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Posted 5 months ago

Dear Sarah, Thank you for your wonderful feedback. We’re delighted to hear that Mr. Chia was such a gentleman, punctual and helpful with your sons. We’re glad you had a smooth and pleasant ride. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“Very nice driver and professional”

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Posted 5 months ago

Dear Nathalie, Thank you for your wonderful feedback. We’re delighted to hear you had a very nice and professional chauffeur. We appreciate you choosing Blacklane and look forward to welcoming you again soon. Warm regards, Jacob

Posted 5 months ago

“Our driver was well outside the arrivals barrier with his sign and I had to call him to find him. The drive was uneventful but he requested a larger tip.”

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Posted 5 months ago

Dear Carolyn, Thank you for sharing your feedback. We’re sorry for the inconvenience with the chauffeur's location and for any impression regarding tipping. Please feel free to email us on guestrelations@blacklane.com with your booking number so we can investigate further and assist you as best as possible. Kind regards, Jacob

Posted 5 months ago

“Wonderful”

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Posted 5 months ago

Dear Louise, Thank you for your wonderful feedback. We’re delighted you had a great experience with Blacklane. We appreciate you taking the time to share and we look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“Fabulous, friendly and seamless.”

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Posted 5 months ago

Dear Bridget, Thank you for your fabulous feedback. We’re thrilled you had a friendly and seamless experience and we look forward to welcoming you again soon. Best regards, Jacob

Posted 5 months ago

“Professional and comfortable ride from JFK”

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Posted 5 months ago

Dear Mark, Thank you for your wonderful feedback. We’re delighted to hear you had a professional and comfortable ride from JFK. We appreciate you taking the time to share your experience and look forward to welcoming you again soon. Warm regards, Jacob

Posted 5 months ago

“The ride was comfortable; however, the driver made a video call and was texting a number of times during the ride. It was not safe and a bit surprising.”

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Posted 5 months ago

Dear Patrick, Thank you for sharing your experience. We’re glad the ride was comfortable, howver we’re very sorry to hear about the chauffeur's repeated video calls and texts during the trip, that is not acceptable and we understand why this was surprising and unsafe. Please email us to guestrelations@blacklane.com with your booking number so we can investigate this with the chauffeur and take appropriate action. We’re committed to ensuring safer and distraction free rides for all guests. Kind regards, Jacob

Posted 5 months ago

“Very nice service. My flight was quite early, and the driver was prompt, friendly, and very professional.”

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Posted 5 months ago

Dear Vincent, Thank you for the excellent rating. We’re delighted to hear the chauffeur was prompt and professional. We appreciate you sharing your experience and hope to welcome you again soon. Kind regards, Jacob

Posted 5 months ago

“Easy to locate the driver, the ride was very comfortable, and got to my destination in good time.”

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Posted 5 months ago

Dear Valued Guest, Thank you for your wonderful feedback. We’re glad you found it easy to locate the chauffeur, that the ride was comfortable and that you arrived on time. We appreciate you taking the time to share your experience and look forward to welcoming you again. Warm regards, Jacob

Posted 5 months ago

“Everthing was good Booked a mercedes van ...got a SUV, I bookedthe van because a cou[le people are elder and easier to get in Van vs. SUV,”

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Posted 5 months ago

Dear Chris, Thank you for sharing your feedback. We’re glad most of your experience was good, and we’re sorry about the vehicle mix up. We understand the importance of having a Van for easier access for elder passengers. As both vehicles fall under the Business Van category we recommend adding a comment under Special Request tab in the future and our team will do their best in order to arrange the most suitable vehicle for your transfer. Warm regards, Jacob

Posted 5 months ago

“A very comfortable drive Calgary to Banff with a most congenial and attentive driver. We recommend the service.”

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Posted 5 months ago

Dear Kathryn, Thank you for your wonderful feedback. We’re delighted the ride was comfortable and that our chauffeur provided congenial and attentive service. We appreciate you taking the time to share this and look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“The App is very easy to use. Blacklane always informed me about all the next Step. The car and the driver were Perfect. Thx.”

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Posted 5 months ago

Dear Kay, Thank you for your kind review. We’re glad the app was easy to use and that the chauffeur met your expectations. We appreciate you taking the time to share your experience and look forward to welcoming you again. Warm regards, Jacob

Posted 5 months ago

“Es war der Perfekt Service von der Planung, Information bis hin zur Fahrt mit dem Auto zum Flughafen.”

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Posted 5 months ago

Dear Gabriele, Thank you for your wonderful feedback. We are glad to hear that you have enjoyed the service provided. We look forward to welcoming you again in the near future. Warm regards, Jacob

Posted 5 months ago

Blacklane GmbH is rated 4.7 based on 3,632 reviews