Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Drivers were courteous and on-time. Booking online was easy, and when I had issues, the online customer experience was very helpful. Thank you.”

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Posted 5 months ago

Dear Veronica, Thank you for your kind words. We’re delighted you found the online booking easy and that our online customer experience was helpful. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“Great app and helpful for limousine pickup reservations.”

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Posted 5 months ago

Dear Philip, Thank you for your kind words. We’re delighted the app is helpful for limousine pickup reservations. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“No comments”

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Posted 5 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re glad you had a positive experience with us. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“I did a booking (115244415) that was confirmed on 18th of November at 1.05pm. On 20th of November at 09.54 am I receive an email that the ride is cancelled. This is just before I board my plane. I am then forced to do a new booking to get a chauffeur (299204444). Same time and place for pick up. This ride is then confirmed, but the fee is roughly 40usd more expensive. I expect to get this difference refunded at your earliest convenience.”

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Posted 5 months ago

Dear Morten, Thank you for reaching out and for providing the details of your experience. We truly appreciate your feedback. We’re very sorry for the inconvenience caused by the cancellation and the price difference on your subsequent booking. Please note that we’ve sent an email to the address associated with your account with more information regarding your refund request. We really appreciate your patience and understanding while we work to make this right. Warm regards, Veronica

Posted 5 months ago

“Excellent service, highly recommended.”

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Posted 5 months ago

Dear Dug, Thank you for your excellent rating and recommendation. We’re thrilled you had a wonderful experience with Blacklane. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“The chauffer never turned up and we had to get a taxi. They took my £225 for four hours chauffer hire and despite calling the number was put through to an automated service. Will be reclaiming monies via my credit card provider. Do not use this company. Buyer beware!! Derek”

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Posted 5 months ago

Dear Derek, Thank you for taking the time to share your experience. We’re very sorry to hear that your chauffeur did not arrive and that you were unable to reach our team by phone. We completely understand how frustrating this situation must have been, especially after arranging a pre-booked ride. We'd appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com with your booking details so we can assist you directly. Kind regards, Veronica

Posted 5 months ago

“Best service”

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Posted 5 months ago

Dear Sriram, Thank you for your kind words. We’re thrilled you had the best service with Blacklane. We appreciate you taking the time to share your feedback and look forward to welcoming you again soon. Kind regards, Jacob

Posted 5 months ago

“you missed to pick us up in Miami. Late by 30 mnutes. Driver was OK We are going back on Saturday. Can you give me an offer copensated för the delay. We are going from Costa Circle at Lely naples to Miami International”

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Posted 5 months ago

Dear Göran, We’re truly sorry for missing your pickup in Miami and the 30 minute delay. That isn’t the level of service we aim to provide and we understand how frustrating this can be ahead of a return trip. We would like to investigate your booking further, could you please share your booking number via email on guestrelations@blacklane.com. Once received we will be able to provide you with further assistance. Thank you for bringing this to our attention and we’ll work to prevent such delays in the future. Warm regards, Jacob

Posted 5 months ago

“Despite an hour delay in my flight and some delay through imigration to change out an old visa, Blacklane kept things on track, me informed, and met me as I arrived. Excellent service.”

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Posted 5 months ago

Dear Bruce, Thank you for sharing your experience. We’re thrilled to hear that, despite the delays you were kept on track, informed and met on arrival. Your feedback is greatly appreciated and we’re glad we could provide excellent service. Best regards, Jacob

Posted 5 months ago

“Driver's service was excellent. HOWEVER, when I made this reservation for personal travel I requested instructions to apply coupon and never received a reply!!!”

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Posted 5 months ago

Dear Annette, Thank you for sharing your kind words. We’re glad everything has met your expectations. We’re sorry you didn’t receive the coupon instructions. We’ll review this with the reservations team to ensure it doesn’t happen again. We look forward to welcoming you again in the future. Warm regards, Jacob

Posted 5 months ago

“Sold as an executive level service, actual experience was anything but.. I experienced the same level of service as a large Uber. Thought I would try, but I’m going back to my old service.”

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Posted 5 months ago

Dear Carlos, We’re truly sorry to hear that your experience didn’t reflect the executive-level service you expected from us. We fully understand how disappointing it must have been to feel that the quality fell short of what was promised. Your feedback is very valuable, and we’ll be reviewing it carefully to ensure we deliver the high standard of comfort and professionalism our guests should always receive. With sincere apologies, Veronica

Posted 5 months ago

“EXCELLENT SERVICE”

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Posted 5 months ago

Dear Ezio, Thank you for your kind words! We’re so pleased to hear that you were happy with our service and that everything met your expectations. Your feedback means a lot to our team, and we look forward to welcoming you again on your future travels. Best regards, Veronica

Posted 5 months ago

“The communication was excellent and the drivers were on time and professional and friendly”

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Posted 5 months ago

Dear Kimberly, Thank you so much for your thoughtful review. We’re delighted to hear that our clear communication and your chauffeurs’ punctuality, professionalism, and friendliness made your experience so positive. It’s always our goal to ensure each trip feels effortless and welcoming. We truly appreciate your kind words and look forward to driving you again soon. Warm regards, Veronica

Posted 5 months ago

“Chafeur was perfect and very professional. Day was very productive as no extra time was used to transportation.”

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Posted 5 months ago

Dear Pia, Thank you for taking the time to share your experience. We’re delighted to hear that your chauffeur’s professionalism helped make your day both smooth and productive. It’s wonderful to know that the efficiency of your transportation contributed positively to your plans. We truly appreciate your kind words and look forward to accompanying you again soon. Best regards, Veronica

Posted 5 months ago

“Outstanding service, very professional driver, super car. Everything I expect from Blacklane and I was not disappointed.”

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Posted 5 months ago

Dear Valued Guest, Thank you sincerely for your wonderful review. We’re thrilled to hear that your experience met your expectations in every way - from the professionalism of your chauffeur to the comfort of the car. It’s great to know we delivered the level of quality you rely on from Blacklane. We truly appreciate your continued trust and look forward to welcoming you again on your future journeys. Warm wishes, Veronica

Posted 5 months ago

“On time. Courteous service.”

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Posted 5 months ago

Dear Steve, Thank you for your kind feedback. We’re very happy to hear that your chauffeur’s punctuality and courteous approach made your journey smooth and pleasant. We truly appreciate your words and hope to have the pleasure of driving you again soon. Warm regards, Veronica

Posted 5 months ago

“Enjoyed the rides but disappointerd in the 'grab' for higher fares. Despite my query regarding the basis for the increases the reasoning was meaningless.”

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Posted 5 months ago

Dear Valued Guest, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the rides but truly sorry to learn of your disappointment regarding fare increases. We understand how frustrating unclear pricing can feel and appreciate you bringing this to our attention. Your comments help us improve transparency and communication so that every guest feels confident in their experience. With appreciation, Veronica

Posted 5 months ago

“Amazing service from booking to drop off. Drivers are always super reliable and polite. Would highly recommend.”

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Posted 5 months ago

Dear Valued Guest, Thank you so much for your thoughtful review. We’re delighted to hear that your experience -from booking to drop-off - was seamless and that our chauffeurs’ reliability and courtesy stood out to you. Your recommendation means a great deal to us, and we look forward to making your future journeys just as enjoyable. Kind regards, Veronica

Posted 5 months ago

“Driver was punctual and professional.”

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Posted 5 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that your chauffeur’s punctuality and professionalism made for a smooth experience. It’s always encouraging to know our guests feel well taken care of. We appreciate your kind words and look forward to welcoming you again in the future. Warm regards, Veronica

Posted 5 months ago

“It was good, all as planned.”

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Posted 5 months ago

Dear Raymond, Thank you for sharing your experience. We’re glad to know that everything went as planned and that your journey met your expectations. A seamless, reliable ride is exactly what we aim to provide. We appreciate your feedback and hope to have the pleasure of driving you again soon. Best wishes, Veronica

Posted 5 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews