Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“We received excellent service. Both drivers were very prompt and courteous and drove very well in the snow that day.”

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Posted 4 months ago

Dear Carol, Thank you for sharing your experience with us. We’re delighted to hear that both chauffeurs were punctual, courteous, and handled the snowy conditions with care. It’s wonderful to know you felt well looked after throughout your journey. We truly appreciate your kind words and hope to assist you again soon, no matter the weather. Warm regards, Veronica

Posted 4 months ago

“Wonderful”

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Posted 4 months ago

Dear Dodla, Thank you for your kind remark. We’re thrilled to hear that you had a wonderful experience with Blacklane. It’s always our aim to make every journey comfortable and effortless for our guests. We look forward to welcoming you on board again soon. Kind regards, Veronica

Posted 4 months ago

“Weve used Blacklane several times. For every ride we've had a prompt, courteous driver and a clean, comfortable vehicle. I highly recommend this service.”

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Posted 4 months ago

Dear Aaron, Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that each of your journeys with us has been marked by punctual chauffeurs and the comfort of our vehicles. Your continued trust and recommendation mean a great deal to our team. We look forward to providing you with many more seamless rides in the future. Warm regards, Veronica

Posted 4 months ago

“Our driver was great and the SUV was very comfortable.”

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Posted 4 months ago

Dear William, Thank you for sharing your experience with us. We’re so pleased to hear that your chauffeur made a great impression and that you enjoyed the comfort of the SUV during your journey. Providing smooth, comfortable rides is exactly what we aim for every time. We truly appreciate your feedback and look forward to welcoming you again soon. Best regards, Veronica

Posted 4 months ago

“As always Blacklane did an amazing job! they are always my go to choice for transportation for my clients, I always receive raved reviews from them!”

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Posted 5 months ago

Dear Carrie, Thank you so much for your wonderful feedback and for the trust you continue to place in Blacklane. It means a great deal to know we’re your preferred choice for your clients’ transportation needs, and we’re thrilled that they consistently share such positive experiences with you. Your loyalty and confidence in our service are truly appreciated, and we look forward to continuing to deliver exceptional journeys for you and your clients. Warmest regards, Veronica

Posted 4 months ago

“Very pleasant journey home under difficult weather conditions. Driver was courteous and professional. Very comfortable vehicle and spacious. Would reommend this service but be prepared to pay a hefty price ... cost is far too high. Would recommend to review the prices to be more competitive.”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for sharing your thoughtful review. We’re delighted to hear that your journey home was pleasant despite the challenging weather, and that your chauffeur’s professionalism and the comfort of the vehicle contributed positively to your experience. We appreciate your honest feedback regarding pricing. Please know we continuously review our service structure to ensure our quality aligns with fair value. Your comments are helpful to that ongoing process. We hope to have the chance to welcome you again and to continue earning your trust. With gratitude, Veronica

Posted 4 months ago

“Becoming hugely overpriced and despite being a regular user for over 10 years, I have never had my loyalty rewarded. This is despite discount codes being offered to new customers.”

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Posted 5 months ago

Dear Valued Guest, Thank you for taking the time to share your thoughts and for being a loyal guest for so many years - we truly appreciate your continued trust. Your feedback is important and helps us improve the way we value long‑time guests like you. We’ve passed your comments to the relevant team for review. Thank you again for sharing your perspective. Kind regards, Veronica

Posted 4 months ago

“The driver who picked me up in Auckland to go to the airport was excellent, driving and attitude”

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Posted 5 months ago

Dear Andre, Thank you for taking the time to share your feedback. We’re thrilled to hear that your chauffeur in Auckland made such a great impression with both their driving and attitude. It’s always a pleasure to know our guests feel comfortable and well cared for on their trips. We appreciate your kind words and hope to have the opportunity to drive you again soon. Warm regards, Veronica

Posted 4 months ago

“War sehr aufmerksam und freundlich, gerne wieder.”

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Posted 5 months ago

Dear Roger, Thank you very much for your kind feedback. We’re delighted to know that your chauffeur was attentive and friendly, and it’s wonderful to hear you’d be happy to ride with us again. We truly appreciate your trust and look forward to your next journey with Blacklane. Best wishes, Veronica

Posted 4 months ago

“Thanks to Fatimah”

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Posted 5 months ago

Dear Mohammed, Thank you for your kind message. We’re so glad to hear your appreciation for Fatimah - we’ll be sure to share your compliment with her. It’s wonderful to know she helped make your experience a positive one. We look forward to welcoming you again soon for another smooth and pleasant journey. Warm regards, Veronica

Posted 4 months ago

“Blacklane is very professional. Kept me updated throughout the process with texts and emails. Driver was on time and awesome!”

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Posted 5 months ago

Dear Valued Guest, Thank you for sharing your experience with us. We're delighted to hear that you found our service professional and appreciated the regular updates throughout your trip. It’s wonderful to know your chauffeur was on time and made such a positive impression. We’re grateful for your kind words and look forward to being part of your future travels. Sincerely, Veronica

Posted 4 months ago

“My experience was very positive. The driver was very punctual and professioniol. I was arrived safe and on time at the airport. The drive was very comfortable with light conversation. Thank you for the great service.”

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Posted 5 months ago

Dear Daniela, Thank you for taking the time to share your thoughtful feedback. We’re so pleased to hear you had a positive experience and that your chauffeur’s punctuality, professionalism, and friendly approach made your journey both safe and comfortable. We truly appreciate your kind words and look forward to welcoming you again for another smooth airport transfer. With warm regards, Veronica

Posted 4 months ago

“Very reliable and helpful in any country around the world.”

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Posted 5 months ago

Dear Margaret, Thank you for your lovely comment. We’re delighted to know you find our service reliable and helpful wherever your travels take you. It’s rewarding to hear that our worldwide network of chauffeurs provides consistency and care no matter the destination. We appreciate your trust and look forward to supporting you on many more journeys around the globe. Kind regards, Veronica

Posted 4 months ago

“The process of booking to picking was so easy via Blacklane app.. I booked for my parents as I couldn’t get to airport being such a busy time of year. Rod the driver took care of my parents right from the doorway of the airport, absolutely exceptional service.”

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Posted 5 months ago

Dear Karen, Thank you for sharing such a thoughtful review. We’re touched to hear that booking through the Blacklane app was easy for you and that Rod took wonderful care of your parents from start to finish. Ensuring peace of mind for our guests - and their loved ones - is incredibly important to us. We truly appreciate your kind words and hope to assist you and your family again soon. Warmest regards, Veronica

Posted 4 months ago

“Friendly and helpful drivers. Always on time and drive very carefully.”

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Posted 5 months ago

Dear Laurent, Thank you kindly for your feedback. We’re delighted to hear that our chauffeurs’ friendliness, attentiveness, and punctuality made your rides enjoyable, and that you appreciate their careful driving style. Your words are a wonderful encouragement to our team. We look forward to providing you with more comfortable and dependable journeys ahead. With appreciation, Veronica

Posted 4 months ago

“Super efficient”

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Posted 5 months ago

Dear Kunaseelan, Thank you for sharing your feedback with us. We're thrilled to hear you found our service super efficient - that’s exactly the experience we strive to provide every guest. It’s wonderful knowing we delivered a smooth and timely journey for you. We look forward to the opportunity to drive you again in the future. Best regards, Veronica

Posted 4 months ago

“driver was actually a little early, very polit and well mannered”

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Posted 5 months ago

Dear Mac, Thank you for taking the time to leave such a kind review. It’s great to know your chauffeur arrived ahead of schedule and impressed you with their polite and professional manner. We’re delighted the start of your journey was so smooth. We hope to welcome you again soon for another pleasant ride. Warm regards, Veronica

Posted 4 months ago

“Very reliable service , cars are immaculate and drivers very safe”

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Posted 5 months ago

Dear Peter, Thank you for sharing your wonderful feedback. We’re so pleased to hear that you find our service reliable and appreciate the cleanliness of our cars and the safety provided by our chauffeurs. Knowing you feel comfortable and confident during your journeys means a lot to us. We look forward to arranging your next ride and continuing to meet your expectations. All the best, Veronica

Posted 4 months ago

“Courteous, on time driver led to an easy, no hassle trip to the airport. We highly recommend their service.”

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Posted 5 months ago

Dear Valued Guest, Thank you so much for your kind words and recommendation. We’re delighted to hear that your chauffeur’s courtesy and punctuality made your airport transfer smooth and stress-free. Ensuring an effortless journey from start to finish is always our goal. We truly appreciate your trust and hope to welcome you back on board soon. With warm regards, Veronica

Posted 4 months ago

“On time and helpful”

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Posted 5 months ago

Dear Valued Guest, Thank you for taking a moment to share your feedback. We're pleased to know that your experience with us was punctual and that your chauffeur was helpful throughout your journey. Your satisfaction means a great deal to our team. We hope to have the pleasure of driving you again soon. Sincerely, Veronica

Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews