Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Simple online booking, shuttle was on time, easy communication with the driver, and a nice vehicle. Great first experience. I’ll definitely book again. Thanks!”

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Posted 4 months ago

Hi Mark, Thank you for the wonderful feedback. I'm so pleased the booking process was easy, your pick-up was on-time, and the vehicle was to your liking. Looking forward to hosting another great ride for you. Kind regards, Chloe

Posted 4 months ago

“Excellent updates and service.”

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Posted 4 months ago

Dear Peter, Thank you for your kind 5/5 rating and for letting us know we delivered you with wonderful service. Wherever your next trip takes you, we hope you'll choose Blacklane to help you get there! Kind regards, Chloe

Posted 4 months ago

“Arrived ahead of time, folllowed all instructions, and great communication & followup A perfect service.”

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Posted 4 months ago

Dear Stephan, Thank you for your wonderful feedback. It's fantastic to know you appreciated our communication and enjoyed an overall perfect ride. We look forward to assisting you again on your next booking. Warm regards, Chloe

Posted 4 months ago

“Arrived early 👍. Very pleasant experience.”

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Posted 4 months ago

Hi David, Thank you for your great review. We know how important it is to be on-time, and we'll always arrive a little early so your journey gets off to a great start. Your feedback is so appreciated! We hope to see you again for another pleasant ride. Kind regards, Chloe

Posted 4 months ago

“great service.”

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Posted 4 months ago

Dear Richard, Thank you for your 5-star review. We're so happy you found our service up to your high standards! If there’s ever anything more we can do to make your next ride even smoother, just let us know. Kind regards, Chloe

Posted 4 months ago

“Respond promptly to request Helpful & friendly driver”

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Posted 4 months ago

Dear Leong, Thank you for your wonderful 5-star review. I'm delighted to hear that your chauffeur was helpful and that your request was handled promptly by our team. We appreciate your feedback and look forward to your next Blacklane booking. Warm regards, Chloe

Posted 4 months ago

“On time drivers , professional, clean vehicles.”

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Posted 4 months ago

Dear Gretchen, Thank you for sharing your positive experience. We’re glad to hear our chauffeurs and vehicles met your expectations. We are proud to offer a luxurious, professional experience on every ride. We look forward to welcoming you back. Kind regards, Chloe

Posted 4 months ago

“It was very easy to make a reservation or even make some changes! I appreciate how Blacklane kept me informed all the steps - when the driver was on the way or even arrived. It's smooth as silk.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your thoughtful, amazing feedback! We work hard to make our booking process and updates seamless for you - thank you for letting us know that our notifications helped you stay informed. We hope to see you soon for another silky smooth ride. Warm regards, Chloe

Posted 4 months ago

“No issues, great ride and driver was professional, friendly and courteous.”

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Posted 4 months ago

Dear Jennifer, Thank you for sharing your great experience. We’re delighted to hear that your chauffeur's professionalism and courtesy stood out during your booking. This is exactly the standard we pride ourselves on at Blacklane. Thank you for choosing us for this trip - we hope to see you on board again! Kind regards, Chloe

Posted 4 months ago

“Very professional service. I would recommend Blacklane for business rides.”

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Posted 4 months ago

Dear Maya, Thank you for your kind words. We're glad to deliver the premium, professional service you deserve. It means a lot to hear you would recommend Blacklane for future business rides! We look forward to serving you again. Warm regards, Chloe

Posted 4 months ago

“The driver was a Very nice and well educated person.”

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Posted 4 months ago

Dear Joserui, Thank you for your review! We’re glad your expereinced chauffeur made a positive impression and that you were pleased with our excellent service. It would be our pleasure to have you on board again. Kind regards, Chloe

Posted 4 months ago

“Excellent service! On time; helpful and exceedingly pleasant driver!”

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Posted 4 months ago

Dear Kimberly, Thank you so much for your great review! Our professional chauffeurs offer courteous service thoughout each booking. We truly appreciate your kind words and look forward to serving you again on your next trip. Kind regards, Chloe

Posted 4 months ago

“Excellent service by an excellent and safe driver”

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Posted 4 months ago

Dear Robert, Thank you for your fantastic review. We’re delighted to hear you had an excellent ride and felt safe throughout the journey. Your safety and comfort are always the top of our priority list. We look forward to welcoming you back on board in future. Kind regards, Chloe

Posted 4 months ago

“The driver Khan was very polite and professional. The ride was very comfortable”

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Posted 4 months ago

Dear Siping, Thank you for sharing your kind words. We’re delighted Khan provided a polite, professional, and comfortable journey. We appreciate your trust in Blacklane and look forward to serving you again on your next trip. Kind regards, Chloe

Posted 4 months ago

“The transfer service to Heathrow Airport was outstanding. The driver arrived exactly on time, drove safely and smoothly, and was very polite and helpful throughout the trip. The journey was comfortable and stress-free, and I reached the airport on time with no issues. Highly reliable service and strongly recommended.”

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Posted 4 months ago

Dear Majed, Thank you for sharing such wonderful feedback. We’re thrilled to hear that your transfer to Heathrow went perfectly! This is exactly the standard we strive for every day at Blacklane. Reliability is crucial when delivering a premium service, and we're glad to be there for you when you need us. Your recommendation means a lot to us. Warm regards, Chloe

Posted 4 months ago

“Great communication. On time.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your positive feedback! We’re thrilled to hear our communication and punctuality met your expectations. If there's anything we can do to make your next journey even more special, we'd love to hear from you! Kind regards, Chloe

Posted 4 months ago

“Driver was excellent thank you”

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Posted 4 months ago

Dear Kathy, Thank you for your kind words, and for letting us know you received excellent service during your ride. We pride ourselves on delivering outstanding service from start to finish on every booking. We hope to have you riding with us again! Kind regards, Chloe

Posted 4 months ago

“Why can’t I leave a tip.. I was told there was a link to the tipjar??”

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Posted 4 months ago

Dear Nancy, Thank you for sharing your experience and for the perfect rating! I’m sorry you were unable to find the Tip Jar link following your ride. We’re looking into this to ensure tipping is easy and accessible for future bookings. Kind regards, Chloe

Posted 4 months ago

“Driver on time. Waited for us to claim baggage. Helped with luggage & getting into the high vehicle. Careful courteous driver.”

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Posted 4 months ago

Dear Linda, Thank you for sharing your wonderful 5-star feedback. We're glad to know your chauffeur helpfully assisted with your luggage and provided careful, courteous service. We look forward to serving you again on your next trip! Warm regards, Chloe

Posted 4 months ago

“Excellent driver! He was on time, had a very comfortable vehicle, and got us to our hotel without any problems.”

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Posted 4 months ago

Dear Kay, Thank you for your wonderful review. We’re thrilled to hear our chauffeur was punctual, his vehicle was comfortable, and that you had a smooth ride to your hotel. We appreciate you choosing Blacklane and look forward to serving you again on your next journey. Kind regards, Chloe

Posted 4 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews