Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Comfortable journey”

Helpful Report

Posted 6 months ago

Dear Shridharan, Thank you for your great review. We’re glad to hear you had a comfortable journey with Blacklane. Your comfort and safety are always our highest priorities! Best regards, Chloe

Posted 6 months ago

“The ride was awesome and the driver was very friendly and helped us right from pickup and dropoff.”

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Posted 6 months ago

Dear Mohamed, Thank you for your fantastic review! I'm very glad to hear your chauffeur was friendly and helpful throughout. We look forward to having you on board again! Kind regards, Chloe

Posted 6 months ago

“I made two bookings for pick-ups on consecutive days. On first day, the driver left without picking up the guest although the waiting time had not yet finished. The guest was waiting at immigration, I even called the driver in advance and told him that even if waiting time is finished please don't leave, I would be happy to pay extra. Still he left and stopped picking up calls. For second booking, the guest arrived in time. The driver picked him up but kept arguing with blacklane customer service that the customer didn't arrive on time. All this while the guest was still in the car. I never expected this type of behaviour from the drivers”

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Posted 6 months ago

Dear Mr. Singh, Thank you for your review. I am so sorry that these two bookings did not go seamlessly for you and your guests. I will reach out to you directly to resolve this matter, as this experience is not reflective of our premium service. It is extremely regretful that both of your bookings encountered issues, and we will work hard to make this right. Rest assured we will investigate thoroughly, and we hope to restore your trust in us. Kind regards, Chloe

Posted 6 months ago

“Excellent service”

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Posted 6 months ago

Dear Mohammed, Thank you for your 5-star rating. We’re glad you received excellent service on your ride, and appreciate your continued support. We look forward to having you riding with Blacklane again! Warm regards, Chloe

Posted 6 months ago

“Blacklane is clear five Star company. Booked them in Europe, Had to cancel one day before, No Problem, No Penalty. Booked Miami-Naples, very Professional experience. Great car, friendly Driver showing Up at the Gate. Perfekt Ride, I can recommend them very much!”

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Posted 6 months ago

Dear Gerhard, Thank you for your stellar review! We’re delighted to hear that you had a smooth, professional experience across Europe, and that our team could accommodate the changes to your journey with ease. We appreciate your recommendation so much, and can't wait for your next ride. Warm regards, Chloe

Posted 6 months ago

“My bangalore experience was great But I was troubled by messages for a mumbai ride which was a mistaken phone number . You’ll need to have better communication”

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Posted 6 months ago

Dear Minal, Thank you for sharing your experience. I'm delighted your Bangalore ride went perfectly! We’re sorry that you received unintended messages for another ride - thanks for letting us know how we can improve. Best regards, Chloe

Posted 6 months ago

“Several days ahead I booked my car for pickup at LHR to our hotel. Everything was confirmed. Upon arrival, after a long 10 hour flight, no one was there to great us. I then received a call from Blacklane advising me that my driver cancelled and I could wait 60-90 minutes for another driver. So if this is the experience you are looking for, feel free to book with them.”

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Posted 6 months ago

Dear Susan, Thank you for sharing your feedback with us. We’re very sorry that your arrival experience didn’t go as planned and understand how exhausting it must have been after a long flight to face unexpected changes to your booking. We’d like to review what happened and see how we can best assist - please contact us at guestrelations@blacklane.com with your booking details so our team can look into this further. Warm regards, Veronica

Posted 6 months ago

“Highy reccomened,”

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Posted 6 months ago

Dear Sal, Thank you for your 5-star rating and recommendation! We’re delighted you are pleased with Blacklane's service and wish to share this with others. We look forward to serving you again soon. Kind regards, Chloe

Posted 6 months ago

“the trip was Good”

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Posted 6 months ago

Dear Varsha, Thank you for your brilliant review. It's great to know all went smoothly with your ride. We appreciate your comments as they let us know we are delivering consistent, quality experiences. Kind regards, Chloe

Posted 6 months ago

“BlackLane did fantastic on my recent business trip to Fort Lauderdale. It was nice to see a friendly face, when I was coming off of the escalator in the terminal, who was holding up a sign with my name on it. He was also very friendly and professional. I would definitely use BlackLane again for myself and for my clients.”

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Posted 6 months ago

Dear Jean, Thank you for the wonderful review! We appreciate your kind words, and it really is lovely to know you felt welcomed to Fort Lauderdale. We would be honoured to host you and your clients in future! Best regards, Chloe

Posted 6 months ago

“Beautiful car, very clean. Driver kept in touch while waiting for us. Very professional and prompt. Would use again.”

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Posted 6 months ago

Dear Tracie, Thank you for your wonderful review. We’re thrilled you found the car beautiful and clean, and that our chauffeur stayed in touch and provided professional, prompt service. We look forward to serving you again soon. Kind regards, Chloe

Posted 6 months ago

“Excellent service”

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Posted 6 months ago

Dear Brett, Thank you for sharing your positive experience. I'm thrilled our service impressed you! We appreciate your feedback and would love to have you on board again. Warm regards, Chloe

Posted 6 months ago

“excellent service”

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Posted 6 months ago

Dear Emiko, Thank you for your 5-star rating. We’re thrilled you found our service excellent and appreciate your feedback. We look forward to serving you again. Warm regards, Chloe

Posted 6 months ago

“Excellent. Well organised. Arrived on time, quick transfer to car. Clean car. Extremely helpful drivers.”

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Posted 6 months ago

Dear Belinda, Thank you for your excellent review. We’re delighted to hear that you found our service well organised, and that our chauffeurs were extremely helpful. We appreciate your kind words and look forward to your next Blacklane booking. Best wishes, Chloe

Posted 6 months ago

“Excellent car service. Very easy to schedule ride. Great communication and notification that they are on their way. Very professional and friendly drivers. I've used them several times and have been completely satisfied.”

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Posted 6 months ago

Dear Larry, Thank you for your fantastic review! We’re delighted to hear you found our scheduling easy, appreciated our communication, and that our chauffeurs were professional. We look forward to delivering even better service on your next trip. Kind regards, Chloe

Posted 6 months ago

“Professional and safe.”

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Posted 6 months ago

Dear Peter, Thank you for your 5-star rating. Your safety is always our highest priority. However, we always aim to combine this with comfort and luxury! I hope you will consider Blacklane again for your next journey. Warm regards, Chloe

Posted 6 months ago

“Car was very clean Driver was professional We will use Blacklane on our next cruise adventure”

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Posted 6 months ago

Dear Kathy, Thank you for this wonderful feedback. We’re delighted the car was spotless and the chauffeur professional. It is fantastc to hear you’ll be using Blacklane on your next cruise adventure! We can't wait to see you! Kind regards, Chloe

Posted 6 months ago

“Great service as always. On time. Beautiful car. Good drivers and good driving. I've never had a hitch with Blacklane.”

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Posted 6 months ago

Dear Michael, Thank you for your excellent review. We’re glad to hear you consistently enjoy prompt service, beautiful vehicles and experienced chauffeurs. We appreciate your continued trust and look forward to serving you again. Kind regards, Chloe

Posted 6 months ago

“Hard to find the driver, also need to carry the luggages to walk a long way to parking lot to get the ride.”

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Posted 6 months ago

Dear Lydia, Thank you for sharing your experience. We completely understand how challenging it can be after a trip to locate your chauffeur and navigate with luggage over a long distance. That’s never an easy way to start a ride, and we appreciate you bringing it to our attention. Your comments are helpful and will be shared with our team as we continue to refine the arrival process for our guests. Warm wishes, Veronica

Posted 6 months ago

“Used Blacklane twice while in Barcelona in early November 2025 after a cruise and transport to airport. Easy to use and plan on website and communication was great and met our needs for party of 6 with lots of luggage. Met us at cruise terminal and assisted with luggage and dropped at hotel and 3 days later picked up to travel to Barcelona airport and all went very smooth. Had water in van. Will definitely use again if in sites travelling in Europe. 😊”

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Posted 6 months ago

Dear Judith, Thank you for sharing your outstanding review of our service! We’re delighted to hear that our booking process was easy, communication was clear, and that we could accommodate your party of six. It’s great to know the transfers went smoothly from the cruise terminal to your hotel and back to the airport. We look forward to assisting you again on your next trip to Europe. Best regards, Chloe

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews