Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Happy with the service”

Helpful Report

Posted 6 months ago

Dear Helen, Thank you for sharing your feedback. We’re glad to hear you’re happy with the service. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Took a while for the driver to find us but he text me and I explained where we were and he was there in a flash .Hope we get the same service Yokohama to Haneda on 25/11”

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Posted 6 months ago

Dear Igor, Thanks for sharing your experience. We’re glad the chauffeur found you quickly after the handover and delivered a fast service once contacted. We look forward to welcoming you again on your next journey in Yokohama. Warm regards, Jacob

Posted 6 months ago

“Showed up before time and the driver was very helpful and modest! Highly recommended!”

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Posted 6 months ago

Dear Arild, Thank you so much for your kind words. We’re delighted to hear that the chauffeur was punctual and helpful, and that you had a positive experience with Blacklane. Your recommendation means a lot to us. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Massively long wait times to get a car. As a result I booked Uber Luxury for 12 rides which only had wait times of a couple of minutes. Also, for bookings I. Advance, the by email advertised rate was not honoured.”

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Posted 6 months ago

Dear Valued Guest, Thank you for your feedback. We’re sorry to hear about the long wait times and the rate discrepancy you experienced. That’s not the consistency or transparency we strive to deliver, and we understand your disappointment. Please reach out to us at guestrelations@blacklane.com so we can look into this and assist you directly. Kind regards, Veronica

Posted 6 months ago

“great service”

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Posted 6 months ago

Dear Gail, Thank you so much for taking the time to share your feedback. We’re thrilled to hear you had a great service experience with Blacklane. We hope to welcome you back for another smooth ride soon. Kind regards, Jacob

Posted 6 months ago

“The driver changed 3 times within an hour. I had a greeter meeting my client and it was ridiculous.”

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Posted 6 months ago

Dear Julie, Thank you for taking the time to share your feedback with us. We’re truly sorry to learn about the repeated chauffeur changes and the inconvenience this caused. We’d appreciate the opportunity to review what happened and address it properly. Please reach out to us at guestrelations@blacklane.com so we can look into your booking and assist you personally. With appreciation, Veronica

Posted 6 months ago

“It was a good experience.”

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Posted 6 months ago

Dear Thiruraghavan, Thank you for sharing your positive feedback. We’re glad to hear you had a good experience. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Our experience was very professional.”

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Posted 6 months ago

Dear Howard, Thank you for sharing your kind words. We’re glad your experience felt very professional and we appreciate you taking the time to let us know. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Very professional and pleasant driver.”

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Posted 6 months ago

Dear Mohamed, Thank you for taking the time to share your feedback. We’re glad to hear your chauffeur was professional and pleasant. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Very professional got me where I needed to be in a timely fashion. Definitely will recommend the services to friends and family.”

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Posted 6 months ago

Dear James, Thank you for sharing your experience. We’re glad to hear our team was professional and able to get you where you needed to be on time and we genuinely appreciate your willingness to recommend our services to others. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“10/10- will definitely use Blacklane again. The chauffeurs are very nice and polite.”

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Posted 6 months ago

Dear Fay, Thank you for sharing your positive feedback. We’re thrilled to hear you had a great experience with our chauffeurs and that you’d choose Blacklane again. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Driver prompt neat and polite. He was helpful by assisting us with our luggage”

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Posted 6 months ago

Dear Ronald, Thank you for sharing your positive experience. We’re glad to hear the chauffeur was prompt and helpful with your luggage. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“The service was excellent, keep the good work up.”

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Posted 6 months ago

Dear Dipak, Thank you for sharing your positive feedback. We’re delighted you had an excellent experience and appreciate your encouragement to keep up the good work. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Love using your service, very reliable with safe friendly drivers.”

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Posted 6 months ago

Dear Arielle, Thank you so much for your kind words. We’re delighted to hear that you find our service reliable and our chauffeurs friendly and safe. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“Great service and nice vehicles.”

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Posted 6 months ago

Dear Andrew, Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed the service and the vehicles. We look forward to welcoming you again on your next journey. Warm regards, Jacob

Posted 6 months ago

“First ride with you. Driver arrived 45 min early and we got there at the same time. Awesome service.”

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Posted 6 months ago

Dear Judy, Thank you for sharing your experience with us. We’re delighted to hear that your first ride went smoothly and that our chauffeur arrived early and aligned perfectly with your plans. We’ll strive to keep delivering awesome service on every trip. Warm regards, Jacob

Posted 6 months ago

“he got there on time”

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Posted 6 months ago

Dear Sylvan, Thank you for sharing your feedback. We’re glad to hear the chauffeur arrived on time. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“Great service!”

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Posted 6 months ago

Dear Pedro, Thank you for sharing your positive feedback. We’re delighted to hear you had a great experience with us. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“A reliable and efficient service delivered by competent drivers. Thank you”

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Posted 6 months ago

Dear Christine, Thank you for your kind 5 star rating. We’re glad to hear you found our service efficient and our chauffeurs competent. We appreciate your feedback and look forward to serving you again. Warm regards, Chloe

Posted 6 months ago

“I have written Blacklane about a dispute on a recent invoice and I think the responses I'm receiving are generated by AI because in addition to trying to resolve/reduce the fare for that invoice (which was sent to me again with the same fare and no further explanation, I've inquired 3x as to whether our firm, CVC, has a new account manager. Neither query has been answered to my satisfaction.”

Helpful Report

Posted 6 months ago

Dear Sally, Thank you for reaching out and sharing your concerns with us. We’re sorry to hear that your recent communication regarding the invoice dispute and account management hasn’t been handled to your satisfaction. We’d appreciate the chance to review this matter directly and ensure you receive clear, personalized assistance. Please contact us at guestrelations@blacklane.com so we can look into your case and provide the detailed support you deserve. Sincerely, Veronica

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews