Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Excellent service”

Helpful Report

Posted 6 months ago

Dear Kate, Thank you so much for sharing your wonderful feedback. We’re delighted to hear you had an excellent experience with us. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“Prompt, friendly, and professional service!”

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Posted 6 months ago

Dear Valued Guest, Thank you for your wonderful 5-star review. I am so pleased you found our service prompt, friendly, and professional. We look forward to seeing you again soon! Kind regards, Chloe

Posted 6 months ago

“Our client was very happy with the service she received from Blacklane. She commented that the driver was excellent and the car was very nice.”

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Posted 6 months ago

Dear Marianne, Thank you for your brilliant review. We’re delighted to hear that your client was happy with our vehicle, chauffeur and service. It is important to us that your clients travel in comfort and style! We hope to see you booking with us again. Kind regards, Chloe

Posted 6 months ago

“Very happy with the Support given for my Ride that was cancelled and then rebooked.”

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Posted 6 months ago

Dear Valued Guest, Thank you for such a great review! We’re glad our dedicated customer care team helped during the rebooking of your ride. We appreciate your continued support, and look forward to your next booking. Warm regards, Chloe

Posted 6 months ago

“Our assigned driver was very courteous, professional, and helpful. He arrived earlier than the scheduled time.”

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Posted 6 months ago

Dear Pat, Thank you for your wonderful review. We’re delighted to hear that your assigned chauffeur was courteous, professional, and arrived earlier than scheduled. We appreciate your feedback and look forward to serving you again. Kind regards, Chloe

Posted 6 months ago

“Everyone extremely polite and helpful”

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Posted 6 months ago

Dear Anna, Thank you for your excellent feedback. We’re delighted to hear that our team was extremely polite and helpful. We appreciate your kind words and look forward to delivering you more outstanding service in future! Kind regards, Chloe

Posted 6 months ago

“Driver was on time and very perfessional. Ride was smooth and comfortable.”

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Posted 6 months ago

Dear Jowel, Thank you for letting us know your ride was seamless! We’re glad to hear the chauffeur was on time, professional, and the journey was smooth and comfortable. We look forward to seeing you on board again in the future. Warm regards, Chloe

Posted 6 months ago

“Chauffeur was excellent. Lots of traffic which he navigated well. Nice man. Your “AI” response service attempting to resolve questions is useless! With just less than 2 hours before ride time we had not received any communication. “AI” could not simply tell me that someone was coming for us.”

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Posted 6 months ago

Dear Garry, Thank you for your 5-star rating and for acknowledging our chauffeur’s excellent service. We’re glad he navigated the traffic well - this is an essential skill all our knowledgeable chauffeurs must have. We’re sorry to hear you found our AI-based response service unhelpful. We appreciate your feedback and will take it into account to improve communication times, especially when rides are near. Kind regards, Chloe

Posted 6 months ago

“Great servce!”

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Posted 6 months ago

Dear David, Thank you for your excellent review. We’re glad to hear you had a great experience during your ride with us! Delivering top-quality service is what we do. We look forward to riding with you again. Warm regards, Chloe

Posted 6 months ago

“Our flight arrived 30 minutes earlier than scheduled. I would have expected our driver to know that. We waited 30 minutes for him. Other than that, everything was super. Nice car, friendly driver”

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Posted 6 months ago

Dear Bernard, Thank you for sharing your valuable feedback. Our chauffeurs are tracking your flight, and should accommodate early arrivals wherever possible. I am truly sorry that this did not happen for your ride. If you would like to email us at guestrelations@blacklane.com, we'd be glad to investigate the matter further. We want you to receive only the best service, and will strive to deliver this on your next ride. Kind regards, Chloe

Posted 6 months ago

“I have used Blacklane throught Europe and in the US in the past and my final ride on November 9th in NYC will make me not use them. They said two checked bags and my wife and I had just that plus additional carryon bags. and the driver refused to take us. Found another service that was more than accommodating. DO NOT USE BLACKLANE”

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Posted 6 months ago

Dear Alan, Thank you for sharing your comments about your recent New York ride. We’re sorry to hear about your experience and understand how frustrating it must have been to be unable to make use of your scheduled ride. We’d like to review what happened and see how we can make this right. Please reach out to guestrelations@blacklane.com with your booking details so our team can investigate promptly. Kind regards, Chloe

Posted 6 months ago

“Great job”

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Posted 6 months ago

Dear Anthony, Thank you for positive feedback! I am very glad that you felt we did a great job of getting you to your destination. I hope you thoroughly enjoyed your ride. We appreciate your support and would love to have you back on board soon. Kind regards, Chloe

Posted 6 months ago

“Driver prompt and courteous.”

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Posted 6 months ago

Dear Rita, Thank you for letting us know about your 5 star ride! We’re glad to hear your chauffeur was prompt and courteous. We look forward to delivering the same standard on your next booking. Best wishes, Chloe

Posted 6 months ago

“Outstanding service. The ride was on time, comfortable, and perfectly handled.”

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Posted 6 months ago

Dear Valued Guest, Thank you for your 5-star review. It's brilliant to hear your ride was on time, comfortable, and perfectly handled. Seamless service is exactly what we strive for, and we'd love to deliver this again on your next Blacklane ride. Best regards, Chloe

Posted 6 months ago

“on time - courteous - efficient”

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Posted 6 months ago

Dear Valued Guest, Thank you for your positive comments about your recent ride. We’re glad to hear you found our service on time, courteous, and efficient. Reliable, quality service is essential to creating seamless, luxurious experiences. Thanks for chooisng us to deliver this for you. Kind regards, Chloe

Posted 6 months ago

“Excellent service”

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Posted 6 months ago

Dear Antony, Thank you so much for your 5-star rating. I'm thrilled you had an excellent experience, and we look forward to seeing you for another ride soon! We appreciate you choosing us for this journey. Kind regards, Chloe

Posted 6 months ago

“Courteous and on time driver”

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Posted 6 months ago

Dear John, Thank you for sharing about your recent experience! Being courteous and timely is important, so I'm pleased your chauffeur achieved this during your booking. We look forward to see you on board again soon. Warm regards, Chloe

Posted 6 months ago

“Excellent experience. Driver tracked my flight and was there when I landed. Texted exact location. Perfect, comfortable drive, polite and caring driver. Thank you.”

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Posted 6 months ago

Dear Mary, Thank you for your fantastic review! We’re thrilled to hear our chauffeur was waiting for you on arrival, provided precise location updates, and offered a comfortable journey. It's great to know you had a great trip, and we hope to see you again soon. Kind regards, Chloe

Posted 6 months ago

“The chauffeur arrived promptly on time. He was very courteous and drove very well.”

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Posted 6 months ago

Dear Sudesh, Thank you for your wonderful feedback. We’re glad to hear the chauffeur arrived on time, and showcased his knowledge and experience with excellent driving. Wherever your next trip takes you, I hope you'll choose Blacklane. Warm regards, Chloe

Posted 6 months ago

“This will be the last time I use you. Flexibility is key in black car service and you've proven twice that it is not among the terms of ypur service”

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Posted 6 months ago

Dear Katia, Thank you for taking a moment to share your thoughts. We’re sorry to hear that your recent experiences didn’t reflect the flexibility you expected. We understand how important adaptability is and appreciate you bringing this to our attention. We’d like the opportunity to review your feedback and assist you directly - please reach out to us at guestrelations@blacklane.com so we can look into this further. Best regards, Veronica

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews