Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very Professional and high standard. Just a little glitch during our stay in Berlín with one driver. It has been taken care of by customer service”

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Posted 6 months ago

Dear Patrick, Thank you for your great feedback. We’re glad to hear we hit the mark with our quality service. Sometimes unavoidable glitches can happen, but our dedicated team will do their absolute best to ensure these are resolved smoothly for you. We value your trust and look forward to serving you again. Kind regards, Chloe

Posted 6 months ago

“A pleasure to work with Blacklane. Courteous and on time.”

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Posted 6 months ago

Dear Beverly, Thank you for your brilliant feedback. It's our pleasure to work with you! We'll always go the extra mile where we can. Looking forward to having you on board again soon. Kind regards, Chloe

Posted 6 months ago

“Great car, driver, and service in general”

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Posted 6 months ago

Dear Seif, Thank you for leaving us such great feedback! I'm delighted that our vehicle, chauffeur and service all met your high expectations. We appreciate your support - see you soon for your next ride. Warm regards, Chloe

Posted 6 months ago

“Perfect ride to the airport - kind and helpfull chauffeur, it was a pleasure - thanks a lot!”

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Posted 6 months ago

Dear Ole, Thank you for your glowing feedback. Perfection is what we're aiming for, and I'm thrilled you agree! We appreciate your kind words, and we'd love to have you riding with Blacklane again. Best regards, Chloe

Posted 6 months ago

“Prompt pickup, comfortable vehicle, pleasant and competent, safe driver.”

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Posted 6 months ago

Dear Karsten, Thank you for your wonderful review. We’re glad your pick-up was prompt and that your journey went smoothly. I hope you'll choose Blacklane again for your next ride! Warm regards, Chloe

Posted 6 months ago

“Easy to use website, timely notifications & great service”

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Posted 6 months ago

Dear Fiona, Thank you for your fantastic feedback. We’re glad you found our website easy to use, with timely notifications and great service. Delivering a seamless experience even before your ride is what sets us apart. We hope to have you on board again. Kind regards, Chloe

Posted 6 months ago

“Nice and smooth ride”

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Posted 6 months ago

Dear Leo, Thank you for your 4-star rating. We’re glad you enjoyed a nice and smooth ride. If there’s anything we can do to make it a 5-star experience, please let us know! We'd love to hear from you at guestrelations@blacklane.com. Kind regards, Chloe

Posted 6 months ago

“On time, professional service.”

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Posted 6 months ago

Dear David, Thank you for your positive review. We’re thrilled that found our service on time and professional. We look forward to your future bookings. Warm regards, Chloe

Posted 6 months ago

“He was really nice and on time fab person great driver”

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Posted 6 months ago

Dear Norma, Thank you for your kind review for one of our wonderful chauffeurs! We’re delighted to hear he was a great match for your journey. Delivering outstanding service is what we pride ourselves on at Blacklane. I hope we can continue to impress you! Kind regards, Chloe

Posted 6 months ago

“We had a bit of a mix up on pick up as the driver went to the wrong FBO however, we had five passengers and the driver said he couldn't take five people. We arranged another car for two of our guests only to find once inside the SUV that he had a third row capable of taking five people. When i asked him why he said couldn't he just answered that he didn't understand my question. Anyway, it all worked out in the end, he was a good driver and not a big deal.”

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Posted 6 months ago

Dear Valued Guest, Thank you for sharing your experience with us. We’re glad to hear everything worked out in the end and that your chauffeur provided a good ride, though we understand the initial mix‑up and misunderstanding about seating must have been inconvenient. Your feedback is appreciated and will be shared with our team to help ensure clearer communication in future journeys. Kind regards, Veronica

Posted 6 months ago

“Very courteous and on time”

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Posted 6 months ago

Dear Tim, Thank you for your kind 5-star rating. I'm pleased to know your ride went seamlessly. It was our pleasure to get you to your destination on time. See you next time for another enjoyable ride! Kind regards, Chloe

Posted 6 months ago

“The driver patiently been waiting for us even after 30 minutes because of flight delay. Helped with the luggage and the whole drive experience was comfortable.”

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Posted 6 months ago

Dear Vladimir, Thank you for your fantastic review! Our chauffeurs track your flight information, and will wait 60 minutes after your pick-up time for free. This ensures you can travel with peace of mind. I'm so glad you rode in comfort and style. Kind regards, Chloe

Posted 6 months ago

“The car was beautifully clean and comfortable. My driver was prompt, polite and considerate. Very pleased with the service.”

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Posted 6 months ago

Dear Valued Guest, Thank you for sharing your thoughts about our service. We are delighted to know you're pleased with the beautiful vehicle and considerate chauffeur you encountered. We'd love to have you riding with Blacklane again soon. Best regards, Chloe

Posted 6 months ago

“Excellent & Safe Service”

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Posted 6 months ago

Dear Thorsten, Thank you for your brilliant comments about our service. It's very good to hear you felt safe and prioritised during your ride. Thank you for choosing us for this trip! Warm regards, Chloe

Posted 6 months ago

“We had a pleasant experience with Blacklane twice during our stay in London: Premium service, courteous chauffeurs, luxury vehicle and very punctual. Highly recommended.”

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Posted 6 months ago

Dear Van, Thank you for your fantastic review! We’re thrilled you enjoyed our premium service, courteous chauffeurs, luxury vehicle, and punctuality during your stay in London. We appreciate your recommendation so much! I hope we'll be seeing you again on future travels. Best regards, Chloe

Posted 6 months ago

“Everything was right on time, getting assistance with our bags. The vehicle was immaculate and the driver took us very close to our direction, also watched to see that we went to the right place.”

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Posted 6 months ago

Dear John, Thank you for your brilliant review. We’re delighted to hear that everything was on time, the vehicle was immaculate, and the chauffeur was considerate throughout the ride. We look forward to delivering another wonderful experience for your next booking. Warm regards, Chloe

Posted 6 months ago

“Good service. Very pricey though.”

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Posted 6 months ago

Dear Egil, Thank you for sharing your feedback. We’re glad to hear you found the service good and we understand that pricing can be a concern. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“Perfect service”

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Posted 6 months ago

Dear Marco, Thank you so much for your kind feedback. We’re thrilled to hear you had a flawless experience with us. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“👍Very good”

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Posted 6 months ago

Dear William, Thank you for your excellent rating and for sharing your experience. We’re glad to hear everything went well. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

“great personal service”

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Posted 6 months ago

Dear Barbara, Thank you for sharing your kind words. We’re thrilled to hear you enjoyed the personal service and that everything met your expectations. We look forward to welcoming you again. Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews