Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,687 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Perfect service!”

Helpful Report

Posted 1 year ago

Dear Valued Guest, Thank you for your wonderful review! We’re thrilled to hear that you found our service to be perfect. It’s always our goal to provide a seamless experience and it’s gratifying to know we hit the mark for you. We look forward to welcoming you back to Blacklane for your next journey! Warm regards, Max

Posted 1 year ago

“On time arrival; professional”

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Posted 1 year ago

Dear Kristine, Thank you so much for your wonderful review! We're delighted to hear that your chauffeur was on time and professional. Our team strives to provide a seamless experience for all our guests and it’s rewarding to know we hit the mark for you. We look forward to welcoming you back for your next ride with Blacklane! Warm regards, Max

Posted 1 year ago

“Alles hat prima geklappt”

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Posted 1 year ago

Dear Doris, Thank you very much for your positive feedback! We are very pleased to hear that everything went well. Your trust in Blacklane means a lot to us. We look forward to welcoming you back soon. Warm regards, Max

Posted 1 year ago

“With reference to Booking Number 123059719, the flight number is indicated, and the assigned driver was Varinder Singh, driving a Cadillac XT6 T755194C. Unfortunately, the customs process was very busy when Andreas arrived that day on May 6, causing delays and frustration for him. We were disappointed to learn that the driver left after waiting for only an hour. While we understand that the one-hour grace period is free of charge, we were under the impression that Blacklane drivers would continue waiting beyond the initial hour and simply charge extra for the additional waiting time. The driver just left and Andreas Hartl has to navigate his way via Uber and causing him to miss an important meeting with customer.”

Helpful Report

Posted 1 year ago

Dear Ms. Zoey, Thank you for sharing your feedback and providing details about your experience. We understand how frustrating delays at customs can be, especially when they impact important plans. Our one-hour waiting time policy is standard, and we are sorry for any confusion or inconvenience this may have caused. We see that you have already been in contact with our customer care team, but if you need any further clarification or would like to discuss your experience in more detail, please feel free to reach out to us at guestrelations@blacklane.com . Thank you once again for your feedback, and we hope to have the opportunity to seeing you onboard soon. Warm regards, Robin

Posted 1 year ago

“Excellent service!! Andrew did both transfers to and from the airport for our last holiday. He kept in contact with us when we arrived at the airport on our return and was punctual for both pick-ups. The vehicle was brand new, had plenty of space and was very comfortable and clean.”

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Posted 1 year ago

Dear Lyn, Thank you so much for your wonderful feedback! We are thrilled to hear that Andrew provided you with excellent service during your transfers. Maintaining open communication and punctuality are key aspects of our service, and it's fantastic to know that he exceeded your expectations. We look forward to welcoming you back for your next adventure! Warm regards, Max

Posted 1 year ago

“Everything was ok”

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Posted 1 year ago

Dear Jose, Thank you for your review! We're glad to hear that everything was to your satisfaction. It’s always our goal to provide a smooth and enjoyable experience. We look forward to welcoming you back on your next journey with us! Best regards, Max

Posted 1 year ago

“Clients really happy with the service and highly recommend, thank-you”

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Posted 1 year ago

Dear Maree, Thank you so much for your wonderful review! We're thrilled to hear that you and your clients are so happy with our service. Your recommendation means the world to us and we look forward to providing more excellent experiences in the future. Warm regards, Max

Posted 1 year ago

“Professional service. Polite and knowledgeable. Relaxing atmosphere with smooth driving. Helped our holiday to begin seamlessly with no stress.”

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Posted 1 year ago

Dear Scott, Thank you so much for your wonderful review! We're delighted to hear that our service helped kick off your holiday in such a seamless and relaxing way. It's our aim to provide a stress free experience and we’re thrilled you felt that during your ride. We look forward to welcoming you back for your next adventure! Warmest regards, Max

Posted 1 year ago

“Driver was very good and competent”

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Posted 1 year ago

Dear Brett, Thank you for the wonderful review! We're delighted to hear that you were satisfied with the service provided. Your appreciation reinforces our dedication to providing top notch experiences for our guests. We look forward to welcoming you back on your next journey with Blacklane! Warm regards, Max

Posted 1 year ago

“Driver on time and helped with luggage. Water available, I believe, but driver did not verbally offer up one entering car.”

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Posted 1 year ago

Dear Gail, Thank you for your wonderful review! We’re delighted to hear your chauffeur was punctual and assisted with your luggage. We appreciate your feedback regarding the water availability, as we always aim to provide a complete and pleasant experience, the water is available to all guests. We hope to welcome you aboard again soon! Warm regards, Max

Posted 1 year ago

“The driver was on time and helpful in getting us to our destination. We would definitely recommend Blacklane.”

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Posted 1 year ago

Dear Joyce, Thank you so much for your wonderful review! We are delighted to hear that your chauffeur was punctual and helpful in getting you to your destination. Your recommendation means a lot to us! We look forward to seeing you again soon. Warm regards, Max

Posted 1 year ago

“Pick up and ride were great BUT still waiting for an invoice and payment! How hard can it be? I’ve chased and have now given up. Utter rubbish”

Helpful Report

Posted 1 year ago

Dear Mr. Timothy, Thank you for sharing your experience with us. We're glad to hear that your pick-up and ride went well, but we sincerely apologize for the delay you've encountered with the invoice. Please reach out to us at guestrelations@blacklane.com with your details, and we will do our best to assist you. Thank you for your understanding, and we hope to resolve this for you soon. Warm regards, Robin

Posted 1 year ago

“Driver was very helping in nature. Thanks brother.”

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Posted 1 year ago

Dear Kalpesh, Thank you so much for your kind words! We're thrilled to hear that your chauffeur was helpful and made your journey enjoyable. It's this supportive service that we strive for at Blacklane. We look forward to welcoming you aboard for your next ride! Warm regards, Max

Posted 1 year ago

“Couldn't fault the service. Prompt, courteous and knowledgeable. Our driver was excellent.”

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Posted 1 year ago

Dear Ms. C., Thank you for taking the time to share your positive comments with us! We are very happy that you enjoyed our service and that your chauffeur made a great impression. We appreciate your feedback and hope to welcome you again soon. Kind regards, Veronica

Posted 1 year ago

“punctual and very professional”

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Posted 1 year ago

Dear Mr. T., Thank you for your positive comment. We're happy to hear that our punctuality and professionalism met your expectations. Looking forward to having you on board again soon! Best regards, Veronica

Posted 1 year ago

“good driver”

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Posted 1 year ago

Dear Mr. N., Thank you for your feedback! We're glad you had a positive experience with your chauffeur. We look forward to welcoming you back for your next journey! Warmest regards, Veronica

Posted 1 year ago

“The chauffeurs were very good.”

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Posted 1 year ago

Dear Ms. S., Thank you for kind review. It's very nice to hear that our chauffeurs were professional and delivered a good service. We hope to welcome you again soon! Warmest regards, Veronica

Posted 1 year ago

“All very smooth and professional. Picked up on time and although the journey took longer than expected, it was a pleasure.”

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Posted 1 year ago

Dear Mr. G, Thank you so much for sharing your recent experience with us. I am delighted your journey was truly enjoyable, even in spite of a longer than expected ride. I am glad you arrived safely and comfortably at your destination. We definitely hope to have you on board again soon! Best regards, Chloe

Posted 1 year ago

“Blacklane took the longest route home from the airport. We ended up showing the driver how to go. Neither driver spoke much english. On the way home from the airport we asked the driver if he was taking the freeway or surface streets. He didn't know what surface streets meant. We ahve been using Blacklane for years including in other countries and have always found them dependable. On the last trip language was the biggest problem and the on the way home from the airport the driver was unfamiliar with the route. There needs to be a way to reach Blacklane by phone.”

Helpful Report

Posted 1 year ago

Dear Mr. S., Thank you for your honest feedback and for your continued loyalty over the years. We're sorry to hear about the challenges you faced with communication and the route on your recent trip. Your comments are very important to us, and we would like to investigate them further - please, contact us at guestrelations@blacklane.com with your booking number. We truly look forward to welcoming you again on your next trip! Warmest regards, Veronica

Posted 1 year ago

“No special service same as a Urber but two or more times the cost”

Helpful Report

Posted 1 year ago

Dear Guest, Thank you for sharing your thoughts with us. At Blacklane, we strive to provide a premium experience and understand how important this is to our customers. Your feedback is invaluable and helps us continue to improve. If you’d like to share more specific details, please feel free to reach out to us at guestrelations@blacklane.com . We hope you'll consider giving us another chance in the future. Best wishes, Robin

Posted 1 year ago

Blacklane GmbH is rated 4.7 based on 3,687 reviews