BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,800 Reviews

79 %

of reviewers recommend BloomLocal

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.good good good”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for your review, and I would like to contact you directly to put things right. Warm wishes, The BloomLocal team

Posted 2 years ago

“Loved how easy web site was loved how quickly the flowers were delivered the only downside is I didn’t see what the flowers looked like no idea if represented what I ordered so unsure of presentation These were for an elderly family member who lives in a care home it was her 90th birthday she has no way of knowing what I ordered and cannot take a photo to show me Would be great to link this in as an uploaded photo of the flowers with the receipt??? Just a thought”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for such a detailed and honest review, I will pass your feedback on to our team as this is certainly of value to us. I do apologise that this is not something we had in place. Warm regards, The Bloomlocal Team

Posted 2 years ago

“The flowers were beautiful, but I was very disappointed with the quantity. I had ordered a large bouquet, but the display was very small. I usually use M&S or John Lewis whose range at £70 was significantly more impressive. Lovely flowers, but for size of the bouquet I would have expected to pay £35/40 and not the £70 I paid. Sorry :(”

Helpful Report

Posted 2 years ago

Hi Neil, Thank you for your honest review, although I'm sorry to learn you were disappointed with the bouquet. I can see this was fulfilled by one of our partner florists, who I will follow up with. In the mean time, please do contact our customer care team and we will endeavour to put things right for you - contact@bloomlocal.co.uk Warm wishes, The BloomLocal Team

Posted 2 years ago

“I ordered these for a friend. I had a courtesy call to say two of the colours of flowers in the bunch I chose were unavailable and would I accept a change to the flowers. I said yes, of course. The flowers were received by my friend and were delivered in a timely manner. I personally didn't think they were quite as nice as the photo of the original bouquet, but still ok and she loved them, which is the main thing!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your candid feedback. As you know, we do have to make substitutions on occasion, which we made you aware of. I'm sorry that you felt they were not as nice as the original bouquet. I will be reaching out to you privately to put things right. Warm regards, Teh BloomLocal Team

Posted 2 years ago

“My order never arrived on the day it was supposed to come which annoyed me. But when contacted they were very helpful and sent a apology bouquet which came next day and also have just refunded my money. The bouquet that came was excellent and if the order have arrived I am guessing that would have been excellent.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you so much for giving us an honest and helpful review. I'm glad we were able to put things right for you. Warm wishes, The BloomLocal Team

Posted 2 years ago

“Didn’t give me the right flowers”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear that you may not have received the correct flowers. Although we do on occassion need to use substitution stems, we are careful to use similar colours and style. I will reach out to you privately to find out more information from you and put things right. Warm wishes, The BloomLocal team

Posted 2 years ago

“Was a little underwhelmed by the size of the bouquet”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for taking time to give us your feedback. I'm sorry to hear you were underwhelmed, and I will be reaching out to you privately to see if we can put things right. Warm wishes, The BloomLocal Team

Posted 2 years ago

“LOTS OF PETALS HAD ALREADY FALLEN OFF THE FLOWERS (ROSES) WHEN THE BOX WAS OPENED, THEY LOOKED DRY AND A LITTLE TIRED SADLY. THEY ARE NOT GOING TO LAST VERY LONG.”

Helpful Report

Posted 2 years ago

Hi Stephen, Hi Stephen, Thanks for the review. I would like to help put things right for you and I will be reaching out privately. Warm wishes, BloomLocal team

Posted 2 years ago

“Nice colours and selection in bouquet. Felt were a little small for the price. But very nice”

Helpful Report

Posted 2 years ago

Hi Jason, Thank you so much for you review, and valued feedback. I will contact you privately to see if we can put things right. Warm wishes, The BloomLocal Team

Posted 2 years ago

“Bloom Local itself was great but the company that done my flowers were terrible I hit into BloomLocal who replied straight away and gave me 50% refund and was also in shock on what was delivered.”

Helpful Report

Posted 2 years ago

Dear Karen Thanks for writing us a review and it is good to read you were happy with our service. With our network of florists we strive for excellence and we are grateful you have sent us a picture to show the flowers received so we can keep improving our service. Your BloomLocal Team

Posted 2 years ago

“The flowers didn't look as full or big as advertised on the Internet, and died quite quickly.”

Helpful Report

Posted 2 years ago

Dear Robin Thank you for taking the time to write a review. We will reach out to you privately to see if we can rectify the situation. Your BloomLocal Team

Posted 2 years ago

“We received the flowers without the message of the sender and his name which is an important issue . Great shame”

Helpful Report

Posted 2 years ago

Dear Michel Thanks for taking the time to leave us a review. I can see that a card message was indeed attached to the order and should have gone out together with the flowers. I will investigate what happened, as this is very unusual and the first time this has happened. Please accept our apology and we will make sure to improve our service. We wish to see you back at our shop again. Your BloomLocal Team

Posted 2 years ago

“The flowers did not arrive in time for my daughters birthday even though the website guarantees same day delivery if ordered before 1pm. and she was not contacted when they were delivered.”

Helpful Report

Posted 2 years ago

Good morning and thank you for leaving a review here. Thank you also for pointing out your query. I will look into your order and get back to you via email asap. Your BloomLocal Team

Posted 2 years ago

“More green bits and less flowers than shown. Delivery time was good though.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for taking the time and writing this review. I will look into your order and get back to you via email. With kind regards, Your BloomLocal Team

Posted 2 years ago

“Overpriced for what was sent, paid £40+ and a small bunch of flowers were prepared, nothing at all like the picture.”

Helpful Report

Posted 2 years ago

Good morning Neal, Thank you for taking the time to review BloomLocal. I am sorry you were disappointed with the product delivered. I will send you an email for more information. Your BloomLocal Team

Posted 2 years ago

“Had to chase up my order - MESSAGE WAS A BIRTHDAY ONE & ADDRESS TO A CARE HOME SO THOUGHT SENSIBLY, IT WOULD BE DELIVERED FIRST THING BUT WASN’T TILL LUNCH TIME. ALSO NOT ACTUALLY SURE THE BOUQUET WAS AS LARGE AS SHOWN IN THE PHOTO ON THEE WEBSITE! OTHERWISR SERVICR WORKS, ORDERING/PAYING EASY”

Helpful Report

Posted 2 years ago

Hello Sharon and thank you for taking the time to review BloomLocal. This is much appreciated. We usually don't do morning deliveries as we make the bouquets fresh for our customers in the mornings, we also need to check the delivery route to be efficient/make sense. That's the reason the flowers were delivered at lunch time and not in the morning. I hope this clarifies things. :) Have a lovely day, Your BloomLocal Team

Posted 2 years ago

“Very disappointed with size of flower arrangement. Size so much smaller than advertised on web site.”

Helpful Report

Posted 2 years ago

Good morning Sam, Thank you very much for taking the time and writing this review. I will look into your order and get back to you via email. With kind regards, Your BloomLocal Team

Posted 2 years ago

“The person who received the flowers was happy to get flowers but unfortunately the bouquet looked nothing like the one I ordered online!”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for taking the time to leave a review. We are sorry that the flowers did not resemble what you ordered. It seems that you were not informed about flower substitutions that need to be made sometimes due to flower availability. I am really sorry about that and apologise to you. This should not have happened. If you happened to take pictures of the flowers that were delivered, would you be so kind and send them to contact@bloomlocal.co.uk so that we can evaluate the situation, please? With kind regards, Your BloomLocal Team

Posted 2 years ago

“My experience ordering was very good and you fixed a problem I had very easily. One of the orders was beautiful but the other arrangement was very tired and one of the roses was very brown, which was disappointing.”

Helpful Report

Posted 2 years ago

Good afternoon Brenda, If you could let me know your order number I can look into this and we can find a proper solution to rectify your disappointment. Kind regards, Your BloomLocal Team

Posted 2 years ago

“Service good, bought deluxe festive arrangement . When my daughter sent me a photo of it I was disappointed that it didn't look any better than the standard arrangement.”

Helpful Report

Posted 2 years ago

Hello Alice, I am sorry you were not overwhelmed with the flowers. It is always hard to judge flowers by a picture though. I just want to clarify that the expression "deluxe" does not mean that the flowers would look better/more exquisite than "standard size", this is used to describe the size of the bouquet, not the luxury/extravagance. Please let me know if there is anything else we can do for you/clarify for you. Your BloomLocal Team

Posted 2 years ago

BloomLocal is rated 4.2 based on 1,800 reviews