BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,800 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STILL WAITING ON REFUND........DISGUSTING CUSTOMER SERVICE”

Helpful Report

Posted 10 months ago

“Absolutely shocking service, let down on the day of delivery with no real explanation, requested a cancellation as the following day was not suitable for the recipient, there was no response to my request for several days and was left wondering as to the situation of my order. I wanted to give them the benefit of the doubt to rectify the situation. I’ve now had to send several emails to them and I either get no response or get fobbed off with some story that they’re escalating it to the finance team. A month later I’m still waiting for my refund of £130 . Shockingly bad service and basically theft of my money. Would give 0 stars if possible. DO NOT USE THIS COMPANY”

Helpful Report

Posted 10 months ago

“Still waiting on response to several emails and never been able to contact on the phone. Charged £73.97 for flowers which were not delivered in MAY - As yet NO REFUND”

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Posted 10 months ago

“Ordered sympathy flowers for a work colleague to be advised they couldn't be delivered that day, requested next day delivery but was told a refund would be issued. That was 4th of May it's now June and still awaiting £73.97. Have phoned hundreds of times but always get told lines are too busy to email. Emailed every day but No Reply. Shocking service”

Helpful Report

Posted 10 months ago

“I don't think this company knows what they are doing.”

Helpful Report

Posted 11 months ago

“Unorganized. Failed delivery. No confirmation of delivery for months.”

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Posted 11 months ago

“Appalling company, contact small independent florists to for fill their orders taking large percentage of commission and paying customers not getting full value. Then they don't pay the florists leaving hard working independent florists out of pocket. SHOP LOCAL! GOOGLE FLORISTS IN THE AREA YOU ARE WANTING FLOWERS TO BE DLEIVERED IN!”

Helpful Report

Posted 1 year ago

I am sorry to hear that you had a negative experience with our company. However, I must clarify that our business model is focused on connecting customers with local, independent florists in their area. Our commission structure is designed to help these florists grow their business and expand their reach, while providing customers with high-quality floral arrangements. We take pride in our commitment to supporting small, local businesses, and we have many satisfied florist partners who have benefitted greatly from our platform. That being said, we take any concerns about payment seriously and always work to ensure that our partners are paid fairly and promptly for their services. In the future, we would appreciate more direct communication from you about any issues you may have encountered, rather than airing grievances publicly. We value constructive feedback and are always looking for ways to improve our services for both our customers and our partners. Thank you for your time and input.

Posted 1 year ago

“Really poor value. See the photos - left one £45 from Bloom Local plus £7.50 delivery. Right hand one £10.00 from local Co-op and a LOT fresher!”

Helpful Report

Posted 1 year ago

I wanted to reach out and personally thank you for taking the time to leave us your feedback regarding your recent purchase. I am truly sorry to hear that the value of the bouquet you received did not meet your expectations. Please know that we take all customer feedback seriously and are committed to making improvements to ensure that we provide high-quality products and services. I have shared your comments with our team, and we are taking immediate action to investigate the matter further and make the necessary adjustments to our offerings.

Posted 1 year ago

“I expected the flowers to be sent with the vase just like the photo. It came to my surprise that they didn’t and we’re sent looking very bad and unpleasant. I am very unsatisfied because it is rather embarrassing.”

Helpful Report

Posted 1 year ago

We would like to extend our sincere apologies for any confusion caused regarding the product photo of your recent purchase. We understand that you expected the vase to be included with the flowers, but please note that it was only used for display purposes. We apologize for any inconvenience or disappointment this may have caused. Furthermore, we are deeply sorry to hear that the flowers arrived in poor condition. We always strive to provide high-quality products and services, and we understand that this fell short of your expectations. We assure you that we take customer satisfaction seriously and would like to make things right for you. Thank you for bringing this to our attention, and we hope to have the opportunity to make this a positive experience for you. Best regards

Posted 1 year ago

“I ordered a bunch of flowers for my mum to be delivered on her birthday, I received a confirmation of order and over the next couple of days thought no more of it. At 08.40 in the morning of my mum’s birthday i was telephoned and informed that my flowers would not be delivered to my mum as there were no florists in the area. What a terrible service you offer especially as i Sure that this would have become evident prior to the day of delivery and I could have made alternate arrangements. Thank you for letting me down so badly and I suppose I will now have to wait to receive my refund too! Not impressed and very obviously i will not be recommending nor returning.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention, and we apologize for the inconvenience and disappointment caused by our service. We understand that your experience was far from satisfactory, and we would like to assure you that this is not the level of service we aim to provide to our valued customers. We are sorry to hear that your order was not fulfilled on your mother's birthday. We can understand how frustrating and disappointing it must have been for you and your mother. Unfortunately, we were unable to find a local florist to fulfill your order on such short notice. However, we acknowledge that this is not an excuse, and we deeply regret the impact this had on your special occasion. We are happy to have made things right for you and offer a full refund. We understand that this is not a replacement for the inconvenience caused, but we hope it can help make amends. Please know that we take your feedback seriously and will take measures to ensure that similar incidents do not happen again in the future. We hope that you will consider giving us another chance to serve you and provide you with the exceptional service we strive for. Thank you again for taking the time to bring this to our attention.

Posted 1 year ago

“Didn’t deliver on time. Claimed they sent and email and didn’t. When I spoke with them they offered a refund or delivery. I asked them to deliver the flowers then again 24 hours later they said they couldn’t. Post that. 5-10 business days for a refund. Shocking. Never again.”

Helpful Report

Posted 1 year ago

We are sorry for the inconvenience and disappointment you experienced with our service. We understand how important it is to receive your order on time, and we apologize for falling short of your expectations. We're glad to hear that we were able to offer you a refund. However, we acknowledge that the delay in processing the refund was unacceptable, and we apologize for any inconvenience caused. Please know that we are taking steps to improve our service and ensure that similar incidents do not occur in the future. We regret that we were unable to fulfill your request for redelivery and apologize for any inconvenience this may have caused. We value your feedback and will use it to improve our service. We hope that you will consider giving us another chance to provide you with a better experience in the future.

Posted 1 year ago

“I ordered flowers on 15th feb to be delivered next day to my Girlfriends work place, the delivery Is between 9 and 6 she finished work at 4 the flowers had not arrived by then, so I drove 15 miles to her workplace and waited till 6/15 no flowers, I rang them next day was told they would be delivered on Friday or 1st thing Monday, I chose Monday 20th feb, I spoke to someone he guaranteed they would be there, 3/30 the flowers ain’t arrived so again I drove to her workplace after getting a email saying they would be there, I sat till 6/15 again no flowers , I made over 50 calls but phone one past 9/15 goes to answer machine all day, i managed to get through 1st thing on 21st feb sorry sir we will investigate to see what’s gone wrong, I asked for my money back they said they would get back to me, so here’s todays review and u will put one up everyday letting u all know if I get my money back won’t recommend or use Bloomlocal again, thanks for reading have nice day”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience caused and the negative experience you had with our service. We understand how important it is to receive your order on time, especially when it comes to special occasions. We can imagine the disappointment and frustration you must have felt when the flowers didn't arrive as expected. We have issued a full refund for your order, and we hope this has been processed to your satisfaction. We acknowledge that this does not make up for the inconvenience caused, and we deeply regret the impact this had on your special occasion. Please know that we take your feedback seriously and are taking measures to ensure that similar incidents do not occur in the future. We hope that you will consider giving us another chance to provide you with the exceptional service we strive for. Thank you again for taking the time to bring this to our attention.

Posted 1 year ago

“Order was placed with positive confirmation it would be delivered from 9 am to 6 pm the follow day. The order was never delivered. I have contacted the support multiple times over the day following the failed delivery. I have received no response. No explanation for the failure to deliver my order or refund my charges. At the very least a refund should have been offered. I will no longer work with Bloomlocal for anymore purchases.”

Helpful Report

Posted 1 year ago

We are sorry to hear that your recent experience with our service did not meet your expectations. We understand how frustrating it can be to have an order not delivered as promised and we apologize for any inconvenience caused. We are currently investigating the issue and taking steps to ensure that such incidents do not occur in the future. We have issued a refund for your order and hope that this has been processed to your satisfaction. We take your feedback seriously and appreciate you bringing this to our attention. Please know that we are committed to providing the best possible service and will continue to work towards improving our processes. Thank you for giving us the opportunity to make this right for you.

Posted 1 year ago

“Delivered to the next door, flowers had a slight browning to them. Didn’t last long at all, really disappointed due to this is my second order and my first one was brilliant.”

Helpful Report

Posted 1 year ago

Hello and thank you for sharing your feedback today. I'm very sorry to hear that this happened to you and there seems to have been a problem with the flowers quality. I would like to reach out to you privately and ensure that your trust is restored and work out a solution together.

Posted 1 year ago

“It’s a minefield trying to get anything done with this shoddy company, they obviously don’t want to make money, I’ll go elsewhere to get a more professional attitude”

Helpful Report

Posted 1 year ago

Hello and thank you for sharing your feedback today, after being a repeat customer and ordering multiple times, I'm sorry you feel this way. I will be reaching out to you privately and hope to be able to restore your faith in our company. Customer Service

Posted 1 year ago

“Could not deliver. Emailed at last minute about this and had already been paid. I am afraid that I know of at least 2 florists in the area requested for delivery, so why could they not find one? Had to wait over 2 weeks for refund and I doubt I would have received that if I hadn't reminded them in an email. Why would they do a bank transaction at 4.45AM, are they not a UK Company? Never Again!!”

Helpful Report

Posted 1 year ago

Hello and thank you for raising these questions. There may be florists in the area, this is true, but we work closely with some local florists. For those who we work with we have agreed on the products, style and service we deliver. Others choose not to join a florist network, and we respect their choice. Our team are multinational members, and we are proud to have them on our staff, we are a UK company as you would expect, even those team members who are working late through the night processing bank payments such as yourselves. I'm sorry that we couldn't deliver on this occasion, this was out of our hands, as you would expect we tried every avenue available to us to make the delivery possible. I hope that you were successful contacting the 2 florists in the area to deliver during the busy Christmas holiday season, and the new year brings you all you wish for. Customer Service Team

Posted 1 year ago

“Placed Order for Christmas Flowers, day before they were to be delivered they were cancelled bcause they had trouble getting a local florist to fill my order 😡 very disappointing especially as I reordered with someone else locally in 2 minutes Still waiting for a refund too”

Helpful Report

Posted 1 year ago

Hello and thank you for sharing your feedback, I'm glad that you had managed to find a florist in the area. Unfortunately, not all florists are open or have the available stock for your bouquets selected. We try to notify you as soon as possible when we find that we cannot fulfill the order, and in this case unfortunately this was very late that we found this out. Our apologies your refund has been processed and you should receive it soon.

Posted 1 year ago

“DPD run a rubbish delivery service box dumped by the front gate with no notification and the requested card was not in the box. Previous experiences have been good.”

Helpful Report

Posted 1 year ago

I'm sorry to hear our courier partners have let us down today, I hope that in the future your orders will go smoothly.

Posted 1 year ago

“I purchased a bunch of White Gift Box flowers for my wife for our 20th wedding anniversary for which I upgraded to a large box and paid £44.98 (£57.97 including delivery). I was very disappointed at the size of the bunch when they arrived as they were the same size as a £15 bunch from Tescos which I purchased the next day I would not use Bloom local again as I feel very ripped off.”

Helpful Report

Posted 1 year ago

Good morning, thank you for sharing your experience today. I shall be contacting our florist partners and investigating the value of the products delivered to you. Of course, we accept that sometimes buying flowers from a florist for home delivery will be more expensive than going to your local Tesco and purchasing them there, but we do aim to provide a bouquet of the value and quality of what was paid for when you ordered. I shall be reaching out to you privately and hope to make things right with you, giving you faith in using our company again in the future. Customer Service Team

Posted 1 year ago

“They were delivered a day late , not in the best condition. I was very disappointed with the service”

Helpful Report

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. Sincerely, The Bloom Local Team

Posted 1 year ago

BloomLocal is rated 4.2 based on 1,800 reviews