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BloomLocal Reviews

4.2 Rating 1,800 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

BloomLocal 5 star review on 8th March 2023

BloomLocal 5 star review on 30th December 2022

BloomLocal 5 star review on 30th December 2022

BloomLocal 5 star review on 30th December 2022

BloomLocal 5 star review on 30th December 2022

BloomLocal 5 star review on 30th December 2022

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered same day delivery, paid and received confirmation emails, but the flowers never arrived. I finally received a reply from customer services (36 hours later) telling me that they cannot deliver and I will get my refund in 5-15 days!!!!...it was critical that my flowers were delivered as it was a very special occasion, yet no care for the customer, no concern and no immediate refund!! Do not use, as BloomLocal fundamentally fail on their service and they never even delivered the flowers.”

Posted 1 year ago

Dear Giovanni, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“I want to say how disappointed I was when my friend sent me a picture of the flowers she received. My husband ordered the pastel gift box and the bouquet was nothing like that. I wish we had read some of the previous reviews before we ordered them the bouquet was rubbish.”

Posted 1 year ago

Good Evening! Thank you for your valuable feedback. We are truly sorry the flowers you received were not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“What a massive disappointment I will never use this again, I could of brought better flowers from Tesco.”

Posted 1 year ago

Good Afternoon, We are very concerned to hear that the flowers we sent out did not meet your expectations. We will be taking this matter up with our quality control team. One of our customer service agents will be in touch with you privately to rectify this situation. Warm Regards, The Bloom Local Team

Posted 1 year ago

“My father in law ordered flowers from this company on the 25th Aug with a delivery date of the 25th Aug. My wife’s birthday is on the 26th Aug. For some unknown reason delivery was missed on the 25th Aug with a now expected order delivery date 26th Aug which was fine as the flowers would come in my wife’s birthday. Father in law phoned me informing me that Bloomlocal can’t get a delivery for the 26th Aug and will compensate with free delivery. I phoned where apparently we missed the cut off time to get delivery today, 26th even though they were meant to be delivered on the 25th. I expected more off for late delivery but they refused. This is a poor company, if you want guaranteed delivery avoid this company at all costs as some will be disappointed. Went to M&S and spent £42 and can guarantee they would have been better quality than what would have been delivered. Think you should rename to WITHERING LOCAL………..”

Posted 1 year ago

Good evening, We are very sorry our courier was unable to meet your deadline. Normally our couriers are able to deliver between 9 AM and 6 PM at the latest. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. A member of our staff will be contacting you shortly to review your order and find out what went wrong. Sincerely, The Bloom Local Team

Posted 1 year ago

“I ordered flowers and they said it is same day delivery but they never delivered. Disappointed and will never recommend to anyone.”

Posted 1 year ago

Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“I was embarrassed by these flowers or lack of they basically only had 1 in and a bunch of greenary nothing like the picture They supposed to look like con I want my Money back.”

Posted 1 year ago

Good afternoon, Let me take this opportunity to apologize that the flowers you received were not to your liking. I can assure you this is far from our normal high standards. One of our customer service agents will be in touch with you personally to see find a resolution that suits you. Best Regards, The Bloom Local Team

Posted 1 year ago

“Flowers didn’t come as the ones i ordered, they were a mess compared to the ones i ordered, emailed and told that they agreed they were a mess and told i was only to get a 50% refund.”

Posted 1 year ago

Good afternoon, Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. A member of our quality control team will be in contact with you privately to solve this situation. Sincerely, The Bloom Local Team

Posted 1 year ago

“Having seen the flowers after they arrived first thing that I said was is that it, spend £50 on a bouquet for something I could have done my self for under £10 with buying flowers from supermarket and have more quantity.”

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your bouquet did not meet your satisfaction. This is not the way we do business and we intend to make amends. A member of our staff will be reaching out to you privately to help sort out this matter. Sincerely, The Bloom Local Team

Posted 1 year ago

“Expected it to be delivered after 2:00pm BUT not near 10pm, very poor service for the price. It was a Birthday present, I didn’t see it or who delivers it.”

Posted 1 year ago

Good day, We are very sorry our courier was unable to meet your deadline. Normally our couriers are able to deliver between 9 AM and 6 PM at the latest. A member of our staff will be contacting you shortly to review your order and find out what went wrong. Sincerely, The Bloom Local Team

Posted 1 year ago

“I was embarrassed when my friend shared a photo of the flowers she received. They were nothing like the photo of what I thought I was purchasing. Very disappointing for the cost”

Posted 1 year ago

Good day, We are very concerned to hear that the flowers we sent out did not meet your expectations. We will be taking this matter up with our quality control team. One of our customer service agents will be in touch with you privately to rectify this situation. Warm Regards, The Bloom Local Team

Posted 1 year ago

“Totally disappointed, ordered next day delivery which was accepted to recieve email that couldn't be delivered so I ask for early as possible next day delivery and recieved another email it be even later as 3 days later.. Will not be using again!”

Posted 1 year ago

Good Morning, Thank you for your valuable feedback. It looks as if we did a very poor job communicating with you and for that, we are truly sorry. Strong communications with our customers is one of our greatest strengths. A member of our customer support team will be reaching out to you personally to tackle this issue. Sincerely The Bloom Local Team

Posted 1 year ago

“Terrible experience. I ordered some flowers for our Nan last weekend to be delivered today,only to get an email late today that they do not deliver to this address. It’s late Saturday afternoon. With all florists closed. These flowers were very important! Will never use this company again or recommend them”

Posted 1 year ago

Hello, I am very disappointed to hear this and sincerely apologize for the experience. I can assure you this is far from our usual standards. I will be reaching out to you personally in a short while to find a way we can do better in the future. Sincerely, The Bloom Local Team

Posted 1 year ago

“We searched for a SAME day delivery as our need was urgent. We got a mid-day email to say that you couldn’t find a florist and that you’d be delivering the next day. We received nothing by way of compensation or apology. Very poor.”

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This is not the way we do business and we intend to make amends. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“On the website I was given to understand it was universal, obviously not!! My order was accepted and payment taken, my order No #22N72629 was for my daughters anniversary to an Australian address, my daughter has not received any such gift, needless to say no recommendation will be given and I would like a refund of my money being £47-98, the gift was Pastel Gift Box £39-99 plus delivery of £7-99”

Posted 1 year ago

Hello, I am very sorry for the confusion. For now, we only offer delivery inside of the United Kingdom. A member of our customer care team will be in personal contact with you shortly to rectify this situation. Warm Regards, The Bloom Local Team

Posted 1 year ago

“O ordered flowers to be delivered and basically gırl called rowenda ı think lıed to me by sayıng delivered ın such a tıme which ıt didn't”

Posted 1 year ago

Hello, We are very sorry your experience with us was less than spectacular. This is well below our usual high standards and our great customer service. A member of our customer care team will be reaching out to you in private to discuss this matter further. Rest assured we will find a way to make this right with you. Warm Regards, The Bloom Local Team

Posted 1 year ago

“I ordered flowers from this platform for my sister birthday July 2022 with a promise for same day delivery, they did not deliver on the day, after calling them someone returned my call to say they had been delivered..NOT TRUE. They also charged me how rude, bad experience indeed. I will not use them again.”

Posted 1 year ago

Hello, Thank you for your feedback, it is appreciated and taken seriously. We are sorry that your flowers were not delivered to your recipient. A member of our customer care team will be reaching out to you privately to correct this issue. Warm regards, The Bloom Local Team

Posted 1 year ago

“Very disappointed and embarrassed after ordering a large bouquet for delivery to close family for a bereavement, the flowers delivered were completely different to the Large bouquet I ordered. The lovely bouquet on the website had an assortment of flowers Inc roses lilies and other smaller flowers, you could imagine my embarrassment when I received a thank you photo of just lilies and a bunch of oversized green leaves!”

Posted 1 year ago

Hello, We are very sorry to hear that the flowers your ordered and the ones you received were so dissimilar. This is not up to our usual high standards. A member of our customer care response team will be reaching out to you personally to correct this issue. Sincerely The Bloom Local Team

Posted 1 year ago

“Card was written upside down, flowers wernt very similar to the display picture also slightly disappointed to be fair for the price”

Posted 1 year ago

Good afternoon Chris, Please accept our apologies that the flowers you ordered and the ones your recipient received were dissimilar. One of our customer care representatives will be reaching out to you privately to gather some more information about this unfortunate event. Sincerely, The Bloom Local Team

Posted 1 year ago

“Sadly didn't read all the reviews. I wanted to send Same Day in London. Nothing arrived, and then I got an email two days later to say the order had been delivered. It hadn't. Followed up with their customer services, and they were pretty prompt. They claimed it was a misunderstanding between their staff and the florist. The 10 days refund is 'bank policy'. I guess I should have expected it. I ordered late, so got karma back.”

Posted 1 year ago

Hello, Thank you for your feedback. We would like to apologize that we were unable to fulfill your order as expected. Someone from our team will be reaching out to you personally to go over this matter with you to determine what we can do differently in the future. Sincerely, The Bloom Local Team

Posted 1 year ago

“Do not order from this florist if you want your order to be delivered the same day. Contrary to what their website says, they do not deliver on the same day and after taking your payment, will only refund you after 10 working days. Very poor customer service.”

Posted 1 year ago

Good day, Thank you for your feedback. We want to apologize for not being able to get your flowers to your recipient on time. We will be reaching out to you privately to find an equitable solution to this issue. Sincerely, The Bloom Local Team

Posted 1 year ago

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BloomLocal is rated 4.2 based on 1,800 reviews