BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,801 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very dissatisfied with the flowers that were delivered. They were for a 60th birthday so I wanted something special. They don’t resemble the flowers I ordered and certainly don’t look like £46 worth of flowers. I appreciate that It may be that the flowers aren’t identical to the picture but the ones delivered aren’t even nice and it looks like they have been bulked up with green rather than white as the flowers I ordered are described.”

Helpful Report

Posted 3 years ago

Hello Laura, Thank you for taking the time to share your feedback with us. First of all, we are so sorry that the flowers received didn't match your expectations. I looked into your order history and I can see that our team has already organised a replacement bouquet to hopefully put things right for you. Please don't hesitate to contact us should there be further issues. Warm wishes, The BloomLocal team

Posted 3 years ago

“Who wants flowers delivered right at the end of the day ?”

Helpful Report

Posted 3 years ago

Hi Ellis, Thank you for taking the time to share your feedback with us. I am sorry that the flowers were delivered at the end of the day for you. While I investigate with the florist and ask them for delivery details, please note that our local florists deliver from 8.00 am to 6.00 pm Monday to Saturday. Our partner courier can deliver between 8.00 am-7.00 pm. Unfortunately, we are currently not able to offer time requests with our deliveries as delivery times depend on the volume of orders our partner florists may have. In any case, we'd like to put things right for you. We'll be contacting you shortly via email to offer a proper and fair resolution for you. Warm wishes, The BloomLocal team

Posted 3 years ago

“Flowers were soft when got them amd died three days.”

Helpful Report

Posted 3 years ago

Hi Kayleigh, Thank you for sharing your feedback. We are so sorry to hear your flowers didn't last as long as expected, or as they should have. Your review is very concerning to us, as we have a 7-day freshness guarantee. We will be reaching out shortly via email to investigate and hopefully put things right for you. Warm wishes, The BloomLocal team

Posted 3 years ago

“Flowers didn't arrive at all. And still waiting for my refund”

Helpful Report

Posted 3 years ago

Hi Owen, Thanks for leaving us your review, and I'm sorry to learn that your flowers did not arrive. I'll be getting in touch to put things right. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Ordered same day delivery to be advised local suppliers were fully booked and offered next day delivery instead. Once accepted, I was then emailed to be advised they had made a typo and they could not deliver due to suppliers being closed on a Sunday (fair enough). Confirmed delivery for the Monday. Monday (today) at 3pm I receive an email to be advised they once again can't deliver the flowers as some are closed and others are too far to deliver from the recipients address. I'm then told the refund will take 5-10 working days. These flowers were to be sent to a family member following a cancer diagnosis and surgery this week. Unfortunately, I cannot afford another £60 bouquet from elsewhere until their refund goes in and the recipient will then be in hospital. First time I have used and will be the last.”

Helpful Report

Posted 3 years ago

Hello there, Thank you for taking the time to share your feedback. We sincerely apologize for what happened with your BloomLocal order. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. We'll be reaching out shortly via email to hopefully put things right and offer a prompt resolution to this. Warm regards, The BloomLocal team

Posted 3 years ago

“The flowers i ordered were never delivered! I have requested a refund and the flower order cancelled . I will Never order from this firm again! Disgusted J.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your feedback with us. I am so sorry about what happened with your order. We looked into your order in our system and upon checking, the transaction was flagged as potentially fraudulent. We did respond to the request of the cardholder (who does not live in the UK) to cancel the order. Please visit our website or contact us via email (contact@bloomlocal.co.uk) for more information about the ways we prevent fraudulent transactions in our system. Warm wishes, The BloomLocal team

Posted 3 years ago

“Ordered flowers to be delivered. Email received to state delivery date but no contact details on the email from Bloomlocal. I searched website and emailed them. No reply. Then had to call 5 times before call was answered- lots of background noise and music during the call from their end so difficult to hear . Flowers were never delivered. Company were apologetic. Offered refund and 50 off next order. Will await refund.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to share your candid feedback. We are very disappointed to hear about your experience, as this is far from our usual standards. We'll reach out privately via email to hopefully put things right. Warm regards, The BloomLocal team

Posted 3 years ago

“Flowers said delivered but my friend never received them”

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Posted 3 years ago

Hi Aoife, Thank you for leaving us your review. I'm so sorry to hear that this bouquet did not arrive. Please know that our team will be reaching out to put things right. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Ordered letterbox flowers for my daughter's birthday. Received an email the day before delivery was due to say that her area (in that remote location, Hyde Park, Leeds!) wasn't covered and order had been cancelled. Very apologetic and have promised a full refund but that doesn't compensate for the disappointment. They say there are warnings on the website about this but I can't find them. Would not recommend.”

Helpful Report

Posted 3 years ago

Hi, Thank you for leaving us your review. I'm so sorry that we were unable to fulfill your order on this occasion. I can understand your disappointment, and appreciate that we can only do so much to put things right for you in this situation. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Ordered flowers 17/06/22 , paid for same day delivery along with £55 bouquet. Colleague returned to work today 27/06/22 following a bereavement. I asked if he'd received the flowers from ourselves he said no. Looked through his ring door bell following an email stating delivery had been received. Nothing, over a week later no flowers. Appalling, tired calling line disconnects even though i was caller 1 in the que. Emails do not get answered, not impressed with service at all. Also embarrassed for my colleague. Fortunately i screen printed my order page as no email was sent as confirmation either!”

Helpful Report

Posted 3 years ago

Hi Gemma, Thank you for leaving us your review. Firstly, I'm so sorry no confirmation email was sent to you. Our IT team has now fixed this issue which was present at the time of your order being placed. I will endeavor to reach out to you regarding your order, and we will put things right for you and your colleague. Warm wishes, The BloomLocal Team

Posted 3 years ago

“My delivery is not coming”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving a review. I've just reached out to you privately to put things right by way of a replacement bouquet. We are so sorry that the delivery hasn't been received. Warm wishes, The BloomLocal Team

Posted 3 years ago

“My flowers were not delivered on the day requested a Friday next delivery offer was a Tuesday I cancelled order”

Helpful Report

Posted 3 years ago

Hi Irene, Thank you for leaving us your review. We appreciate your candid feedback and apologise sincerely that we let you down on this occasion. Warm wishes, The BloomLocal Team

Posted 3 years ago

“It's a scam. Took my money, no confirmation email. No flowers delivered, and no response to any chase email. No idea how to get my money back Dont use!!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review. We are not a scam, and apologise sincerely that our confirmation email was not sent to you. We have been experiencing IT difficulties this week, which are now fixed. My colleague has responded to your email asking for more details for security reasons, however you have not wished to provide this information. Sadly, this is a data protection check that we carry out for all customers. Please do respond to my colleague and we can help you accordingly. Warm wishes, The BloomLocal Team

Posted 3 years ago

“On 18th June, I purchased £50 of flowers, this was not acknowledged. thinking I made a mistake, not once but a further two times, without acknowledgment, I left it at that!...... then you "billed" me for £150 for flowers delivered! Very disappointed with the service on this occasion!”

Helpful Report

Posted 3 years ago

Hi Brian, Thanks for taking time to leave us your review. We are so sorry that you did not receive confirmation when placing an order, I will be reaching out to you privately to make sure these extra orders are refunded back to you. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Originally ordered flowers on Saturday, as showed available online I requested same day delivery!. Received an email to apologise they couldn't deliver that day but would make sure they were delivered on Monday! Still no flowers and no reply to my email I sent yesterday! Very disappointed 😞”

Helpful Report

Posted 3 years ago

Hi Amanda, I'm so sorry to hear that we were unable to fulfill your order on Saturday. I will be reaching out to you privately to get some more information from you, and hopefully put things right. Warm wishes, The BloomLocal Team

Posted 3 years ago

“We chose bloomlocal as they offered a same day delivery service and so felt it was worth paying a premium to get some flowers that day to a friend who had suffered a bereavement. We were then left an answer phone message saying that they couldn’t deliver that day, but when we tried to call back there was never an answer. We called back the next 2 days and still couldn’t get through. The flowers still hadn’t been delivered. Eventually we emailed and did get a quick response and the flowers were delivered 2 days late. We were told we would get the delivery fee refunded but this hasn’t happened.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for taking time to leave us your feedback. I'm sorry to learn of your disappointing experience with us at BloomLocal, this is far below the standard of service we adhere to. Please know that I have myself processed you a full refund today, since we did not keep our promise and have let you down. Please accept our sincere apology, and know that we greatly value your words. Thank you for giving us an opportunity to put things right. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Item never arrived, and I was charged. No contact, nothing, and the confirmation email didn't even come for two days.”

Helpful Report

Posted 3 years ago

Hi Kate, Thanks for leaving us your review, we appreciate your feedback. I can see that you have spoken with our customer care team and this has now been resolved with yourself. Once again, our sincere apologies that we were unable to fulfill our promise. Warm wishes, The BloomLocal Team

Posted 3 years ago

“I will adjust my review once I receive a response regarding confirmation of my order. It's not normal not to receive any confirmation and no reply after ordering something. Rather worried whether I have spent money on scam ...”

Helpful Report

Posted 3 years ago

Hello there, Thank you for taking the time to write a review. We are sorry that you feel this way about your BloomLocal experience, but I hope you'll give us a chance to deliver on our promise. We also apologize about the missing confirmation email: this was caused by a website and email system issue from a few days ago that we have since fixed. In any case, I looked into your order and I can see that your flowers were delivered on time and without issues to the intended recipient, between 11 PM and 12 noon. Again, thank you for sharing your candid feedback with our team. We hope you'll be able to adjust your review as the recipient was very happy with the flowers they received. Warm regards, The BloomLocal team

Posted 3 years ago

“A large bouquet of flowers costing £65 you would expect to be well large? The flowers did not even fill the display box and rolled from side to side. Filled with lillies and not much else. I won't be using you again”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for sharing your candid feedback and bringing this matter to our attention. I'm very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. We will be reaching out shortly via email to put things right. Warm regards, The BloomLocal Team

Posted 3 years ago

“I have not received my flowers & haven’t had any reply when questioning where they were.”

Helpful Report

Posted 3 years ago

Dear Hayden, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This is not the way we do business and we intend to make amends. We will be contacting you shortly to put things right. BloomLocal Team

Posted 3 years ago

BloomLocal is rated 4.2 based on 1,801 reviews