BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,801 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the sunshine bouquet for my sisters birthday . I have seen them today . You sent a bouquet containing white lily’s and another white flower. More suitable for a funeral . I will not use your service ever again .Very Very disappointing Regards Pamela Roads”

Helpful Report

Posted 3 years ago

Good Morning, We are very the flowers you received did not meet your expectations. Someone from our customer care team will be reaching out to you privately very soon to sort out what went wrong. Rest assured we will find a way to make this right again. Warm Regards, The Bloom Local Team

Posted 3 years ago

“Rubbish service. Flowers obviously delivered to wrong address. No notification that they were even out for delivery , I had to contact them direct. Refund agreed.”

Helpful Report

Posted 3 years ago

Hello, We are dismayed to hear that we were unable to deliver your flowers to the proper place. Someone from our team will reach out to you privately to find out what went wrong and how we can fix it going forward. Sincerely, The Bloom Local Team.

Posted 3 years ago

“Said they could do same day delivery, couldn’t. I booked early in morning and still didn’t manage same day delivery. This was the only reason I used them, and they let me down.”

Helpful Report

Posted 3 years ago

Hello, Thank you for reaching out to us. We are sorry to hear we were unable to get the flowers out to your recipient on the promised date. We will be launching an investigation to find out what went wrong. Someone from our team will be reaching out to you personally to review the findings of our investigation and to find a way that we can make this up to you. Sincerely, The Bloom Local Team

Posted 3 years ago

“I ordered as directed before 2pm for the same day delivery, I received a phone call saying this is not possible and I have to wait till the next day! These flowers needed to be delivered yesterday, it’s now 24 hrs later and still they have not been delivered! These flowers are for my friend who’s mother has just died! It’s my first time to use them and certainly my last. Of course no one has got back to me after sending emails.”

Helpful Report

Posted 3 years ago

Hi Deborah, I'm sorry to hear this, please know that our team are currently replying to you as I write this. Warm wishes, The BloomLocal Team

Posted 3 years ago

“The order was for same day delivery but was not processed that day or the following day. Waiting for a full refund.”

Helpful Report

Posted 3 years ago

Good day, We are sorry to hear that your order was not processed in the time frame we promised. We will be reaching out to you privately to make this matter right. Please look for our correspondence. Sincerely, The Bloom Local Team

Posted 3 years ago

“Ordered same day delivery for my friends Birthday. Email to confirm the order. No flowers arrived. As someone else has said in a review recently, not much point in the order now.”

Helpful Report

Posted 3 years ago

Hello there, Thank you for taking the time to share your BloomLocal experience. We are so sorry about the non-delivery of your flowers. This isn't the standard we hold ourselves to. We will investigate this immediately and reach out privately to you via email to correct the problem. Warm wishes, The BloomLocal team

Posted 3 years ago

“Order was supposed to be next day delivery for a friend’s birthday. On the scheduled day of delivery I got a message from the courier that the delivery wouldn’t be made that day with no explanation. Now, there is no point to the gift as it won’t arrive on time.”

Helpful Report

Posted 3 years ago

Good day, We are very sorry to hear that we were unable to get your flowers delivered to your friend in time for their birthday. We know how frustrating and disappointing this can be. Rest assured we will be reaching out to you privately to rectify this situation. Warm Regards, Your Bloom Local Team

Posted 3 years ago

“I didn't receive my order yet !”

Helpful Report

Posted 3 years ago

Hi Mariam, I'm sorry to hear that your order has not yet arrived. I am going to reach out to you privately to find out some more information and how we can rectify the situation to your satisfaction. Thank you. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Arrived today shocking, not as described and would not use again. Poor quality nothing like pictures!!! Get better at marks and Spencer”

Helpful Report

Posted 3 years ago

Hi Rebecca, I'm sorry to hear of your disappointment and thank you for telling us in your review. I'd like to reach out privately to find out more information and put things right for you. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Avoid this company at all costs, Ordered for delivery before 2pm, Informed that the delivery would be the next day, Fine! However 36 hours later still no flowers, Rang the company , was told oh yes unfortunately we are unable to fulfil that order, Asked for a refund take at least 5 days, Disgusting customer service, Would not use again!! Very Disappointing,”

Helpful Report

Posted 3 years ago

Hello there, Thank you for taking the time to write a review. We are so sorry to hear about your BloomLocal experience. I can assure you this is far from our usual standards, so I am going to investigate further in a bid to make sure this issue is resolved. We'll be reaching out shortly to put things right for you. Warm wishes, The BloomLocal team

Posted 3 years ago

“Ordered flowers for my niece's birthday but there was no delivery on her birthday and no email to say that they couldn't or weren't to be delivered, I emailed BloomLocal and they could do them for the next day (not ideal but better than nothing) I was also to be refunded delivery which I agreed but now I have just received another mail to say that no florist available. My niece lives in the Highlands and I have just seen another review saying that they don't deliver there! Why is this not stated when ordering? Terrible service with poor communication.”

Helpful Report

Posted 3 years ago

Hello there, Thank you for sharing your candid feedback here on Reviews.io. We are so sorry to hear about your BloomLocal experience, and we apologise for the way your order was handled. We are also sorry that we weren't able to clearly communicate where we are able/unable to deliver same-day flowers. Please know that we'll reach out privately to put things right. Warm wishes, The BloomLocal team

Posted 3 years ago

“Very disappointed in this service. Flowers delivered were nothing like the photo advertised as actual item, about 1/3 of the size. Have complained, still waiting for a reply, but in the meantime you have asked for my opinion, my opinion is do not use this service, I will not be using again for sure,”

Helpful Report

Posted 3 years ago

Hi there, Thank you for sharing your feedback with us. We are so sorry that the flowers you received did not match your expectations. We will contact you privately via email to hopefully correct the situation. Warm wishes, The BloomLocal team

Posted 3 years ago

“Flowers were delivered to wrong address with no delivery name so neighbour didn’t know who they were for.”

Helpful Report

Posted 3 years ago

Hi Polly, Thank you for sharing your feedback with us. We sincerely apologise for this. This is totally unacceptable. We will be reaching out to the florist that was dealing with your order and we will also contact you privately to correct this situation. Warm regards, The Bloomlocal team

Posted 3 years ago

“I paid to have flowers sent to a family member and haven't received a notification of their arrival. How do I know you haven't just taken my extortionate amount of money and not delivered?”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your feedback with us. We just wanted to let you know that order notifications usually depend on the local florist — some use couriers but others don’t because they hand-deliver the flowers themselves. We are so sorry if this was not made clear in our communications with you. In any case, we also looked into your order. We can see that the address provided was incorrect. The florist, however, was able to deliver your flowers without issues after speaking with the recipient's neighbor and finding the correct address. Once again, thank you for sharing your feedback with us. We'll use it to improve the way we do business. Warm wishes, The BloomLocal team

Posted 3 years ago

“Flowers arrived in very poor condition. Roses already dead after two days. Brought for my wife’s 50th birthday and she is so disappointed. These were not cheap and for the money paid I expected a lot more!!”

Helpful Report

Posted 3 years ago

Dear Gary, Thank you for sharing your feedback with us. I am so sorry to see that your flowers arrived in this condition. We'd like to put things right qucikly for you. Please know that we'll be reaching out shortly via email to offer a proper resolution for you. Warm regards, The BloomLocal team

Posted 3 years ago

“Do not trust this company, they state they can deliver same day (Friday) so I process an order. I get called later in the day to say they can’t now and will deliver Monday! No good to me so I ask for a refund which I’m told takes 10 days!! Absolute scammers, do not trust. Flowers cost £50, now have to spend another &50 until reimbursed! Unbelievable. DO NOT USE.”

Helpful Report

Posted 3 years ago

Dear Brian, Thank you for your review. We are so sorry to hear about your BloomLocal experience. Please understand that this is far from our usual standards, and we are gutted to hear that we missed the mark on your order. We'll be reaching out privately via email to put things right. Warm wishes, The BloomLocal team

Posted 3 years ago

“The flowers that were ordered did not arrive for my sisters birthday, after several emails, received apologies and new flowers were sent to my sister almost a week late. Better late than never, she did like the bouquet when it arrived.”

Helpful Report

Posted 3 years ago

Dear Charlotte, Thank you for taking the time to share your feedback with us. We are so sorry about the way your order turned out, as this was far from our usual standards,but we are grateful for the second chance. Warm wishes, The BloomLocal team

Posted 3 years ago

“Ordered flowers 21 June to be delivered for a 70th Birthday on July 4th. The flowers still have not been delivered and I have received no response whatsoever from bloomlocal after several emails!!”

Helpful Report

Posted 3 years ago

Hi Charlotte, Thanks for your feedback, and I'm sorry to hear you have not hear back from our team. I've just ensured a member of the team looks into this immediately, and contacts you directly to resolve this. Our sincere apologies, Warm wishes, The BloomLocal Team

Posted 3 years ago

“I placed an order a week ago for delivery today (6 July) for my step-daughter’s graduation. The flowers (£50 worth) never arrived!! Not even a phone call to say there was a problem. Bitterly disappointed. A once in a lifetime occasion ruined.”

Helpful Report

Posted 3 years ago

Hi Joy, Thank you for leaving us your feedback, and I'm sorry to learn that these have not been delivered. This order was passed to a florist to fulfill, so I will investigate this immediately, and get in touch privately. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Flowers were awful. Not worth the £57 I paid at all. Could have got better at Asda for a tenner.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for sharing your review. We are so sorry to hear that the flowers received didn't match your expectations. We are gutted when we miss the mark, and we'd like to put things right. Please know we'll be reaching out shortly via email to find an appropriate resolution to your issue. Warm wishes, The BloomLocal team

Posted 3 years ago

BloomLocal is rated 4.2 based on 1,801 reviews