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BloomLocal Reviews

4.2 Rating 1,800 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

BloomLocal 5 star review on 8th March 2023

BloomLocal 5 star review on 30th December 2022

BloomLocal 5 star review on 30th December 2022

BloomLocal 5 star review on 30th December 2022

BloomLocal 5 star review on 30th December 2022

BloomLocal 5 star review on 30th December 2022

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what i ordered and delivered to the wrong address”

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your order was not what you had expected and was delivered to the wrong address. We understand how important it is for our customers to receive their orders on time and as expected, and we apologize for falling short of your expectations in this regard. Please know that we take full responsibility for this mistake, and we have taken immediate action to rectify the situation. We are happy to have been able to resolve the issue for you, and we hope that you are now satisfied with the outcome. We appreciate your understanding and patience in this matter, and we value your feedback as it helps us to improve our service. If there is anything else we can do to assist you, please do not hesitate to contact us directly. Thank you again for choosing our service, and we hope to have the opportunity to serve you better in the future. Best regards,

Posted 1 year ago

“The flowers didn't look fresh flowers they only lasted 4 days and for £55 I'm not happy with this purchase poor selection of flowers didn't looking nothing from your site.”

Posted 1 year ago

Hello, and thank you for sharing your feedback. I shall be contacting you privately to discuss your order and the quality of the product received. Our sincere apologies for this and I hope to be able to rectify the situation together.

Posted 1 year ago

“The flowers were nothing like I had ordered. Very disappointed. Will not use this service again”

Posted 1 year ago

Hello and thank you for sharing your feedback, I shall be reaching out privately and looking into what went wrong with your order, and hope to make amends ASAP. Although sometimes we have to use substitutions depending on the availability of the flowers, we do try to keep the overall presentation and look of the bouquet as close to what you ordered as possible. I thank you for the feedback as it helps us address these issues when they arise, and together we can find a solution. Customer Service Team

Posted 1 year ago

“Disappointed not to be offered any form of discount for not being able to fulfill my order to as advertised at very late notice (distinctly different bouquet in appearance). Though I appreciate this is supply dependent, more should be done to appease customer disappointment”

Posted 1 year ago

Hello and thank you for sharing your feedback with us today, this assists us greatly in improving our service. On occasion, we will not have stock requested to fulfill your order exactly, as with all businesses some products sell out and we have no choice but to substitute. When this happens we try to reach out to you as soon as possible with the choice of accepting a florist substitution or canceling the order. Substitutions are of equal value or more, with this in mind we cannot always offer a discount, but instead, try to ensure the flowers arrive in time for birthdays and other occasions. We of course always, regretfully, inform you if we cannot make the desired arrangement ASAP. We appreciate your understanding and patience when this happens and value your feedback.

Posted 1 year ago

“Great customer service, bad delivery.”

Posted 1 year ago

Thank you for sharing your feedback, it is very much appreciated and helps us improve our service. I will be passing on the feedback to our customer service team member who I see was communicating with you, and hope that the next time you choose BloomLocal we will get those flowers there in a timely manner.

Posted 1 year ago

“The bouquet was in the not condition (((”

Posted 1 year ago

Hello, Thank you for your valued feedback, we do pay close attention to all feedback here at Bloom Local. We understand that quality is essential to providing a service you would be happy with. In this case, we seem to have not been able to meet your expectations, and for that, we apologise. To ensure we can maintain a high standard of service we shall, of course, be reaching out to you privately, and together we can make amends for your disappointment this time. Sincerely, The Bloom Local Team

Posted 1 year ago

“Flowers were lovely but couldn’t be delivered on the right day they were late”

Posted 1 year ago

Good afternoon, We are very sorry for miscommunication and for our courier was not able to deliver the flowers. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. Sincerely, The Bloom Local Team

Posted 1 year ago

“Flowers wilted after 5 days”

Posted 1 year ago

Hello, Thank you for your valued feedback, we do pay close attention to all feedback here at Bloom Local. We understand that quality is essential to providing a service you would be happy with. In this case, we seem to have not been able to meet your expectations, and for that, we apologize. To ensure we can maintain a high standard of service we shall, of course, be reaching out to you privately, and together we can make amends for your disappointment this time. Sincerely, The Bloom Local Team

Posted 1 year ago

“Delivered on time. Flowers not Fresh and dried.”

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely, The Bloom Local Team

Posted 1 year ago

“Delivery did not bear any resemblance to order in that there were probably 30% of flowers compared to photo. Company responded quickly with apology and refund.”

Posted 1 year ago

Hello, Thank you for your valued feedback, we do pay close attention to all feedback here at Bloom Local. We understand that quality and quantity are both essential to providing a service you would be happy with. In this case, we seem to have not been able to meet your expectations, and for that, we apologize. Sincerely, The Bloom Local Team

Posted 1 year ago

“I am sorry I have to write this but I purchased a lovely bunch of flowers from the picture on the website for my sister in law for her birthday and was VERY disappointed in them as there was more greenery than there were flowers. It was supposed to be orange colours but instead it was green. I did get in touch with them and they offered a 50% voucher for the next time or 40% refund which I took the latter as to be honest it has put me off using them again. Sorry guys ☹️ But you can see what I mean by the pictures.”

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. Sincerely, The Bloom Local Team

Posted 1 year ago

“Not as nice as the photo I ordered from”

Posted 1 year ago

Hello, Thank you for your valued feedback, we do pay close attention to all feedback here at Bloom Local. We understand that quality and quantity are both essential to providing a service you would be happy with. In this case, we seem to have not been able to meet your expectations, and for that, we apologize. To ensure we can maintain a high standard of service we shall, of course, be reaching out to you privately, and together we can make amends for your disappointment this time. Warm Regards, The Bloom Local Team

Posted 1 year ago

“I have sent flowers from yourselves on a few occasions and they’ve been lovely however I was extremely disappointed when I saw what was sent on Sunday. The white roses were already starting to wilt and by today some flowers had to be removed and thrown away. I would expect them to last more than three days. Really not acceptable.”

Posted 1 year ago

Good Day, First, allow me to apologize on behalf of everyone at Bloom Local. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. One of our quality control agents will be reaching out to you shortly to try and rectify this unusual situation. Warm Wishes, The Bloom Local Team

Posted 1 year ago

“Flowers didn't look anything like the picture very disappointing”

Posted 1 year ago

Hello, Thank you for your valued feedback, we do pay close attention to all feedback here at Bloom Local. We understand that quality and quantity are both essential to providing a service you would be happy with. In this case, we seem to have not been able to meet your expectations, and for that, we apologize. To ensure we can maintain a high standard of service we shall, of course, be reaching out to you privately, and together we can make amends for your disappointment this time. Sincerely The Bloom Local Team .

Posted 1 year ago

“Not the best. The flowers looked nothing like the image - pastel rather than bright. I chose a vintage looking floral arrangement in a tin trug. What I received was a hand-tied bunch in a polybag with water - not even a vase or container included despite the price. I asked for a refund and was only given a 25% refund. Pretty poor show and will not be using in future.”

Posted 1 year ago

Hello, I'm very sorry to hear you were unhappy with the products and service. Unfortunately, we sometimes have to substitute certain flowers and containers due to availability, as is our procedure we endeavor to contact you prior to this to ensure you are OK as was the case with your order. Of course on this occasion, we haven't been able to fulfill your order as per our site, and for this, I apologize. I will be of course reaching out to you privately to see if there was anything else we in the team could have done to make your experience better.

Posted 1 year ago

“I ordered a bunch of flowers for my wife’s 60th birthday last week and the flowers were dead in two days very disappointed”

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“Not a great delivery experience, flowers were mediocre at best and would always recommend Interflora harsh but it wasn’t any cheaper and caused me a lot of time chasing…. Will add customer service was good did try to sort it out but they were failed by a poor process and 3rd party supplier”

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“Flowers were underwhelming and not delivered until about 8pm”

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“Flowers only lasted 2 days. Mum received them and said they weren’t in good condition”

Posted 1 year ago

Good Day, Thank you for taking the time to submit your valuble feedback. We take these situations very seriously and always do our best to alleviate them. A member of our customer care team will privately reach out to you shortly about this rare occurrence. Best Wishes, The Bloom Local Team

Posted 1 year ago

“The flowers were meagre so n comparison to the advertised image. I understand if the bloom type may change but the number rod flowers were about 60% of the original shown image. Very expensive for what it aas an poor value for money.”

Posted 1 year ago

Hello, Thank you for your valued feedback, we do pay close attention to all feedback here at Bloom Local. We understand that quality and quantity are both essential to providing a service you would be happy with. In this case, we seem to have not been able to meet your expectations, and for that, we apologize. To ensure we can maintain a high standard of service we shall, of course, be reaching out to you privately, and together we can make amends for your disappointment this time. Warm Regards, The Bloom Local Team .

Posted 1 year ago

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BloomLocal is rated 4.2 based on 1,800 reviews