BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,800 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The amount of flowers provided for paying £50 is very poor. The service was timely and accurate but you I will not be able to recommend based on value for money”

Helpful Report

Posted 1 year ago

Good Afternoon, I would like to apologize that the flowers you received did not live up to your expectations. We take great pride in making sure our florists use high quality flowers and create the best bouquets. A member of our quality control team will be reaching out to your personally to find a remedy for this situation. Best Regards, The Bloom Local Team

Posted 1 year ago

“I ordered a large bouquet of flowers and a bottle of champagne for someone's birthday to be delivered on the morning of her birthday. In the morning I was unable to see my emails but by the afternoon had made contact with the recipient of the gifts. They had not arrived. I looked at my emails and there were two several hours apart telling me they didn't have the champagne and did I want to proceed. I rang and emailed, "please tell me you delivered the flowers at least!", I said. The flowers are the main gesture and the champagne is a bonus, the flowers are important, after all, the company name is BLOOMLOCAL!!! Not CHAMPAGNELOCAL. I pleaded for the flowers to be delivered as soon as possible as it was now late afternoon and the day had nearly gone. Later I got a call from a girl telling me the flowers were about to arrive and they had got champagne. What was the point of the emails if this was indeed possible? If the subcontracting company delivering the flowers had run out of their stock champagne but under instruction from the parent company, were told, 'go out and buy a bottle', why was that not done at the outset so the delivery could have been made first thing in the morning? The only positive was that the delivery was made at the end of the day but that is the only positive.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“I have to say i was extremely disappointed with the quality of the flowers within the bunch /bouquet ordered. Within three days several of them were beginning to die with leaves/petals discolouring. The delivery service was good if not a tad on the expensive side. Overall i wouldn’t say they were good value for the amount paid and would probably go to a local florist direct next time…”

Helpful Report

Posted 1 year ago

Hello, I'm sorry to hear you were not happy with the quality of the flowers in your bouquet and would like to look into this further to try to find a mutual solution. We pride ourselves on quality service and products although it would seem we haven't maintained our standards this time, and for this, we intend to rectify the situation. With this said I shall be reaching out privately and we can find a positive solution to the feedback you have provided.

Posted 1 year ago

“Accept there might be substitutions of flowers, but the amount of flowers my daughter received was pathetic compared to the picture on web site. I paid £57, it was not worth it. Won’t use again.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very concerned to hear that the flowers we sent out did not meet your expectations. We will be taking this matter up with our quality control team. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“Disappointed, flowers did not last long”

Helpful Report

Posted 1 year ago

Good afternoon, We are truly sorry your experience with Bloom Local was not a pleasant one. We would like to do everything we can to correct it as soon as possible. A member of our customer care team will be reaching out to you privately for more information about this unfortunate incident. Sincerely, The Bloom Local Team

Posted 1 year ago

“Violet vibes included pink flowers and very little white as illustrated. Delivered late in day due to a vehicle breakdown. Not value for money!”

Helpful Report

Posted 1 year ago

Good afternoon, First, allow me to apologize on behalf of everyone at Bloom Local. We are looking into this issue and will resolve it promptly and accurately. A member of our customer care team will be reaching out to you privately to sort out this matter. Sincerely, The Bloom Local Team

Posted 1 year ago

“The flowers arrived ok but had already died by Tuesday. Delivered on Saturday.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for bringing this quality issue to our attention. Feedback helps us tackle problems and become a better business going forward. This is not to our usual high standards. We are truly sorry your experience was not to your satisfaction. We are looking into the issue and will make contact soon to solve this problem. Sincerely, The Bloom Local Team

Posted 1 year ago

“Hard work speaking to your telephonist; took several times to explain what i wanted (not all my fault); felt I wasn't listened to carefully; she had a routine to go through and didn't allow for me to get across what reallywas needed; by the time she fully understood it seemed it was too late -she had already transmitted/committed what she thought she had heard.; didn't refer to cost until i asked , which was too late if I had wanted to change my mind. Even at the end I wasn't sure the flowers would reach the intended destination. Most unsatisfactory. I feel aggrieved, because it was for a very worthy couple having a rough time. If this is ever read, I'd like to hear your response.”

Helpful Report

Posted 1 year ago

Good Day, Thank you so much for taking the time to write your review. Unfortunately, when taking an order over the phone, there are quite some steps to go through, because we have to make sure all of the details are correct. We can see that your flower order was delivered successfully with the correct card message on the requested day of delivery. Sincerely, The Bloom Local Team

Posted 1 year ago

“Flowers of poor quality for £40. Surprise spoilt by florist ringing before delivery.”

Helpful Report

Posted 1 year ago

Good day, First, allow me to apologize on behalf of everyone at Bloom Local. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but you have my personal commitment we will find a way to make this right. Sincerely, The Bloom Local Team

Posted 1 year ago

“This time the flowers did not live up to expectation. A lot less colourful then advertised.”

Helpful Report

Posted 1 year ago

Good afternoon, We are very sorry to hear the flowers you received did not meet your expectations. This is very unlike us and we do sincerely apologize. A member of our customer service team will reach out to you personally very soon to rectify this situation. Warm Regard, The Bloom Local Team

Posted 1 year ago

“Not worth the money nothing like the size in the pictures”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to provide feedback about your experience with us. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better every single day. One of our customer service agents will be in touch with you to make sure we rectify this situation. Sincerely The Bloom Local Team

Posted 1 year ago

“Flowers delivered were not what I ordered”

Helpful Report

Posted 1 year ago

Good day, I am very disappointed to hear this and sincerely apologize for the experience. I can assure you this is far from our usual standards, so a member of our customer service team is going to investigate further in a bid to make sure this issue is resolved. We will reach out to you personally with a resolution. Sincerely, The Bloom Local Team

Posted 1 year ago

“Flowers were left on recipients doorstep, which isn’t ideal due to the heat. The email notification said they were “delivered” and I didn’t request for them to be left on the doorstep . The arrangement wasn’t as per the photo, as each type of flower was bunched together and not nicely arranged and spread around the bouquet. It was meant to be pastel but looked liked and over load of lilac flowers . I wasn’t happy with the end product.”

Helpful Report

Posted 1 year ago

Good afternoon, We are truly sorry your experience with us was not a good one. We would like to do everything we can to correct it as soon as possible. A member of our customer care team will be reaching out to you personally to make amends. Sincerely The Bloom Local Team

Posted 1 year ago

“Flowers were initially delivered to the wrong address, they also looked nothing like what I ordered”

Helpful Report

Posted 1 year ago

Good afternoon, We are sorry to hear that the bouquet you ordered and the bouquet you received were different. A member of our staff will be reaching out to you personally in private to gather some more information from you. Rest assured we will find a solution that suits you. Sincerely, Team Bloom Local

Posted 1 year ago

“Lack of communication around expected delivery time and flowers weren't delivered until 7:30pm. I appreciate that same day delivery is a challenge and don't mind them being delivered late but would have liked notice of that.”

Helpful Report

Posted 1 year ago

Good afternoon, Sorry to hear your flowers arrived so late, and we did not do a great job communicating with you. Our pride is our customer service and our customer satisfaction. I will be reaching out to you privately to make sure we can make things right with you. Sincerely, The Bloom Local Team

Posted 1 year ago

“I live in an area in the Highlands not covered by Bloomlocal. I've used them elsewhere with no problems. We do have a florist or two locally so I hoped that one of them would be utilised. The website took my money but then Bloomlocal got in touch a day later to say that they couldn't deliver to the area. Please block off postcodes that you don't deliver to so that people know to search for a different method, rather than wasting a day or two”

Helpful Report

Posted 1 year ago

Hi Christopher, Thank you for sharing your feedback with us. We apologise that we were unable to deliver on our promise. Your suggestions are extremely helpful for our team, and we will use this to improve the way we do business. We will also contact you privately to hopefully offer a fair and prompt resolution for you. Warm wishes, The BloomLocal team

Posted 1 year ago

“I got an email explaining the bouquet couldn’t be exact to the one I chose - which is fine. However when I saw a picture of the bunch that arrived there were no where near the same amount of flowers as the original picture. I thought the flowers were a lot of money for what was delivered.”

Helpful Report

Posted 1 year ago

Hello there, Thank you for taking the time to share your feedback. We're sorry to hear that your BloomLocal experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. We'll be reaching out shortly via email to resolve this issue and hopefully put things right for you. Warm wishes, The BloomLocal team

Posted 1 year ago

“The flower looked nothing like the picture, it was a lot smaller and they were not close to fresh or healthy. Very dissapointed.”

Helpful Report

Posted 1 year ago

Hi Aryan, I'm so sorry to hear of your disappointment. Thanks for reaching out to us. I'll continue to speak to you over email privately, and we can put things right for you. Warm wishes, The BloomLocal Team

Posted 1 year ago

“I think the advertising is very misleading. Hand delivered by local florist…. Yodel?? I thought I was choosing something from a florist local to my mother in law. Won’t be using again.”

Helpful Report

Posted 1 year ago

Hello there, Thank you for your honest feedback. We are so sorry that your BloomLocal experience did not match your expectations. We do work closely with a network of local florists and small independent businesses. Most of our partners hand-deliver the flowers themselves, although a few florists (depending on the volume of orders they have to handle) use a courier service to ensure that orders are delivered in a timely manner. I hope you understand. Again, thank you for taking the time to share your review with the Reviews.io community. The BloomLocal team

Posted 1 year ago

“While delivery was quick, the flowers were not in the best condition from what I’ve been shown by the recipient. I’m disappointed with this.”

Helpful Report

Posted 1 year ago

Hi Emma, Thanks for taking the time to leave us your review. I'll be getting in touch privately to put things right. Warm wishes, The BloomLocal team

Posted 1 year ago

BloomLocal is rated 4.2 based on 1,800 reviews