Hard work speaking to your telephonist; took several times to explain what i wanted (not all my fault); felt I wasn't listened to carefully; she had a routine to go through and didn't allow for me to get across what reallywas needed; by the time she fully understood it seemed it was too late -she had already transmitted/committed what she thought she had heard.; didn't refer to cost until i asked , which was too late if I had wanted to change my mind. Even at the end I wasn't sure the flowers would reach the intended destination. Most unsatisfactory. I feel aggrieved, because it was for a very worthy couple having a rough time. If this is ever read, I'd like to hear your response.