Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

“Delivery was supposed to be on 8.11.22 for a birthday present, flowers & chocolates still haven't been delivered but apparently the florist say they have, very disappointing”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback about this unfortunate delivery issue. We are in the process of looking into finding out what has happened to your order, and I will be reaching out to you today to find an immediate solution with our apologies.

Posted 1 year ago

“I ordered a bouquet of flowers for a birthday present, when they arrived with the recipricant they were in a sorry state, not a full bunch and all wilted. I ordered for next day delivery which was the only successful thing. After contacting the team with my concerns they dealt with the query quickly and another bouquet was sent. Unfortunately these were in a worse state, most of the heads and been snapped off and they looked like they had been picked up off the floor. I contacted the team again and a refund has now been issued. Needless to say I will not be using them again and definately do not recommend them at all.”

Helpful Report

Posted 1 year ago

First of all, we sincerely apologise that the flowers we sent did not meet your expectations. I can understand how terribly frustrating this must have been for you. Please understand that this does not reflect the standard we hold ourselves to, and for this we're deeply sorry. We work closely with a network of trusted local florists and small independent businesses, and so we are deeply grateful for your feedback which allows us to improve our network. We're going to take this matter up with the courier services team so that we can understand what happened, and how we can prevent it from happening again.

Posted 1 year ago

“Flowers never arrived so absolutly not a satisfactory service!”

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Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely, The Bloom Local Team

Posted 1 year ago

“I didn’t order anything yet got sent a receipt???”

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Posted 1 year ago

Hello and thank you for your review. I will of course reach out to you privately to ensure nothing fraudulent has occurred.

Posted 1 year ago

“I ordered flowers for my mums birthday, a day late and soaking wet ,I wouldn't recommend”

Helpful Report

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely, The Bloom Local Team

Posted 1 year ago

“Chocolates missing, awaiting a response from the business”

Helpful Report

Posted 1 year ago

Hello, and thank you for your feedback today, we have contacted our partner over this and I apologize for the delay in responding to your email. I shall be reaching out to you this morning and hope to rectify this situation immediately. Please accept our apologies for the delay in responding to your feedback. Customer Service Team

Posted 1 year ago

“It’s been almost a month and I still can’t get over my disappointment. I ordered flowers for my mother-in-law on my husbands birthday, with the intention of starting a cute tradition. I was very excited and invested in this moment. I should note that I am currently in America, while my mother-in-law is local to Kidderminster. BloomLocal didn’t recognise her address as legitimate (a google search would have shown them it was a caravan park) and rather than try to call the number I provided (a +44 number [my husbands, who is in England, and available]) they assumed they wouldn’t be able to reach me as my billing address was American. I received no email (they say they tried, but there’s nothing in my spam folder). So I can only assume they would have simply kept my money and never delivered the service I paid for. Worst of all, I had to ruin the surprise that I was so dearly anticipating, and send my mother-in-law on a wild goose chase for her own surprise flowers that were never delivered. They “remedied” the situation, after I hunted them down. They delivered the flowers, days late. They ought to have refunded my money, considering they didn’t complete the service in a satisfactory manner, did not take the simplest steps to prevent their mistake in the first place, and I have no evidence of their supposed attempt to correct it after the fact. I will not be using their services in the future.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. Sincerely, The Bloom Local Team

Posted 1 year ago

“The flowers received were nothing like the picture on the website”

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Posted 1 year ago

Hello, and thank you for your feedback. I also received your mail and the pictures of the flowers, they have not matched the website brochure picture with differences in colour and packaging. I have been reaching out to our florist partner about this since you contacted us, I have contacted you and am also awaiting your reply so we can proceed in this matter and make amends for our shortcomings. Thank you and I am looking forward to your reply.

Posted 1 year ago

“The flowers for my Wife's birthday on the 4th Oct,you delivered them on the evening of the 5th Oct, simply not good enough.”

Helpful Report

Posted 1 year ago

Good afternoon, We are very sorry for miscommunication and for our courier was not able to deliver the flowers. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. A member of our staff will be contacting you shortly. Sincerely, The Bloom Local Team

Posted 1 year ago

“Ordered flowers for the wife from the kids, asked for delivery between 12-1 as she is a teacher, they rang next day to say they couldn't guarantee that time slot, i said fine, anytime is fine. Nothing delivered, no record of the phone call, now 2 weeks later no refund and a very irate wife.”

Helpful Report

Posted 1 year ago

Hello, and thank you for your feedback on this unfortunate order problem. I will personally be looking into what has gone wrong and of course, will do anything possible to rectify the situation. Today I shall be reaching out to you privately, to see what can be done to make up for our shortcomings in this case. We appreciate your feedback and shall be in touch ASAP.

Posted 1 year ago

“Ordered and payed for 60th birthday flowers which was supposed to arrive before 2 pm gets home from work to have a email saying you don’t deliver to their when it clearly says you do not happy at all by the time I got the email it was to late to order from somewhere else to top it all you took my money”

Helpful Report

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely, The Bloom Local Team

Posted 1 year ago

“Ordered the pastel bouquet in a box when it got delivered looked nothing like it and hardly a flower would not recommend!!!”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you so much for reaching out to us. We are very sorry to hear that the flowers you received did not meet your expectations. The is well below our usual high standards. A member of our quality control team will be reaching out to you privately to sort out this matter. Sincerely, The Bloom Local Team

Posted 1 year ago

“My order was placed at 11.15am today - payment was taken immediately for same day delivery - email received to say order being processed - nothing else no flowers delivered I’m fuming - please contact me asap - this was supposed to be a nice surprise now it’s a bitter disappointment I will never use this company again !”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your valuable feedback. We need to know when things do not go as smoothly as they normally do. A member of our customer care team will be investigating this incident further .We will reach out to you privately with the results of this investigation. Thank you for your time and patience in this matter. Warm Regards, The Bloom Local Team

Posted 1 year ago

“Really disappointed with Bloomlocal. I never normally write reviews but the service was appauling and I feel the need to warn people. First bouquet arrived half dead. After signalling the poor quality of the flowers and being very gracious another bouquet was sent to make up for this but the quality was still poor. I will never use this service again. I regularly send flowers and have never had this problem with the many companies I have used.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very concerned to hear that the flowers we sent out did not meet your expectations. We will be taking this matter up with our quality control team. One of our customer service agents will be in touch with you privately to rectify this situation. Warm Regards, The Bloom Local Team

Posted 1 year ago

“I ordered flowers this morning same day delivery to be delivered today and got a phone call after 3pm to say sorry we can't deliver I explained it was very important it was for a special persons 40th birthday but just got told they would deliver Monday so I asked for a refund of money paid and phoned Clucas florest and they have went out of there way to help and have saved the day”

Helpful Report

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. Sincerely The Bloom Local Team

Posted 1 year ago

“The bouquet that I have ordered, looks no way near to what you have delivered. Very disappointed. Please refer the photos attached below .”

Helpful Report

Posted 1 year ago

Hello and thank you for reaching out and sending your feedback. I'm sorry to hear that your floral order did not meet expectations today, I would like to help and rectify this situation as soon as possible, so I shall be reaching out privately to you today. Again, thank you so much for your patience and understanding and I'm looking forward to making amends.

Posted 1 year ago

“I paid £117 for 2 dozen roses which is on the expensive side so I would assume all the roses would be buff and fresh. But only two came big and the rest were very small or burnt. My girlfriend was very grateful and delighted to see the flowers but very shocked when I told her that it cost this amount. The flowers should still be holding up but only the two that were big are still ok the rest is not good. I got 10 stars for my offort but my girlfriend is very disappointed in your selection and gives you 1 star”

Helpful Report

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“Delivery was good, very disappointed with the flowers that were delivered. Not worth the amount of money we paid.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 1 year ago

“Disappointing - chose them as the offered same day if ordered the same day - then receive a call from the shop saying they quintessentially couldn’t be bothered going ten/fifteen mins up the road. My own fault for not ordering earlier but the phone calls from customer service were rude and terse”

Helpful Report

Posted 1 year ago

Hello, thank you for posting your feedback today, I would be very interested in hearing more about the service you have received, as there is no excuse for rude or terse behavior on our part. Unfortunately, on occasion, due to florist and stock availability, we are unable to process your order on the same day. But as in this case, we have been able to deliver the next day and hope the flowers were satisfactory for you. I'm looking forward to reaching out to you and addressing the customer service issue you spoke of. Again we apologize for the delay and inconvenience but hope to make amends with you together.

Posted 1 year ago

“I am so dissatisfied with my order as it only arrived to my sister in laws at 4.25pm this afternoon on her birthday!! Also in the photo on your website I counted 14 Roses and a lovely full looking bunch but in my sister in-laws bouquet I see a lot less. Really disappointed and wanted to check you are aware of this.”

Helpful Report

Posted 1 year ago

Hello and thank you for reaching out to us with your feedback today. I shall be following up on this response with a private message to examine your order and see why it didn't match the quantity shown on the website, but I have the quality was satisfactory. Our delivery times, unfortunately, cannot be guaranteed aside from the same day before 18:00 and if this is not possible we endeavor to get in touch with you via email or phone to keep you informed. I hope that together we can address these shortcomings and find a happy solution.

Posted 1 year ago

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