It’s been almost a month and I still can’t get over my disappointment. I ordered flowers for my mother-in-law on my husbands birthday, with the intention of starting a cute tradition. I was very excited and invested in this moment. I should note that I am currently in America, while my mother-in-law is local to Kidderminster. BloomLocal didn’t recognise her address as legitimate (a google search would have shown them it was a caravan park) and rather than try to call the number I provided (a +44 number [my husbands, who is in England, and available]) they assumed they wouldn’t be able to reach me as my billing address was American. I received no email (they say they tried, but there’s nothing in my spam folder). So I can only assume they would have simply kept my money and never delivered the service I paid for. Worst of all, I had to ruin the surprise that I was so dearly anticipating, and send my mother-in-law on a wild goose chase for her own surprise flowers that were never delivered. They “remedied” the situation, after I hunted them down. They delivered the flowers, days late. They ought to have refunded my money, considering they didn’t complete the service in a satisfactory manner, did not take the simplest steps to prevent their mistake in the first place, and I have no evidence of their supposed attempt to correct it after the fact. I will not be using their services in the future.