Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

“Really disappointed with the flowers brought for friend who had just lost her For the cost of these flowers I would have got better from my local supermarket”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for reaching out with your honest feedback. We need to know when things do not go exactly right so we can fix them moving forward. A member of our quality control team will be in touch with you privately for some more details about this order. Sincerely, The Bloom Local Team

Posted 2 years ago

“The value for money simply is not there. I paid extra for a large bouquet, and was frankly seriously disappointed by the bouquet delivered. Had I bought my own flowers on the high street, I would have paid £30-40 pounds for this bouquet, which I paid almost £90 for on Floom.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 2 years ago

“Because the promise was if you order before 2pm it would be delivered on the same day. You didn’t keep your promise because you delivered the following day. It was a gift for a friends birthday, ruined because it feels like I forgot her birthday and flowers were an afterthought Also, I had to make contact with you because I had not received notification of delivery, only to be told there was a problem. A waste of £50, I definitely won’t use you again.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This is not the way we do business and we intend to make amends. A member of our customer care team will be reaching out to you privately to discuss this matter. Best Wishes, The Bloom Local Team

Posted 2 years ago

“Flowers were ordered 2 days before my birthday, for delivery on the day, 8th September. None arrived. The earliest they could reschedule was 13th. They did arrive, left on the doorstep. 2 days later and they are dying. Most disappointed, as are my friends who ordered them.”

Helpful Report

Posted 2 years ago

Hell and thank you for posting your feedback, without this we wouldn't be aware of the problem and more importantly be able to work together with you to find a solution for all involved. We are investigating why your delivery was delayed and also the quality of the flowers delivered. With this in mind, I shall be contacting you privately and hope to redeem both our quality and service with you. As always I thank you for your patience.

Posted 2 years ago

“Unfortunately the flowers only last 6 days. Unfortunately the driver couldn't find the address so spoilt the suprise but that can happen. But I'm more unhappy how long they lasted. Her birthday is 30th Sept so I'm dubious on getting another another order?”

Helpful Report

Posted 2 years ago

Hello and thank you for your feedback. We apologize and thank you for understanding the delivery issue. I'd like to address the quality issue with you and will be reaching out privately together so we can find a way to make up our shortfall on quality and make the 30th birthday a special order.

Posted 2 years ago

“Didn’t arrive after sending a confirmed delivery email.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 2 years ago

“Absolute shambles from start to finish. Ordered online. As I am in aberdeen, and they are based in London, I was assured that my order would be delivered the next day . Got an email later in the afternoon telling me that my order couldn't be delivered. Phoned them, asked to speak to a manager, got told the manager's number was confidential, asked if I could speak with someone else, then ended up on hold . Asked for a refund, to be told that it could take between 5-10 days, yet they took the money out when I paid within minutes. Got told that no florists on my area had the flowers that I had ordered ( shouldn't have been advertised then) . The companies name is bloom local, but yet couldn't get anyone local to do my order. I phoned up another company, and got an order of the same flowers . Will definitely not be using this company again”

Helpful Report

Posted 2 years ago

Good Afternoon, We are very sorry we were unable to find a florist to fill your order on the day of your choosing. This is very unusual for us. We will be looking into this matter further. A member of our customer care team will be in contact with you shortly to rectify this situation. Sincerely, The Bloom Local Team

Posted 2 years ago

“It was my wife’s 60th birthday,flowers did not arrive at the correct time, I had to phone and chase up the delivery. The surprise was lost”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear that the surprise for your wife's birthday was lost. We try our absolute best to accommodate some time requests, but very early morning deliveries are extremely difficult. A member of our customer care team will be in touch with you shortly to try and find a solution to this situation. Best Regards, The Bloom Local Team

Posted 2 years ago

“Not only I couldn’t manage to get a timescale to get delivered (the only information I had was that it would be delivered before 6pm, and they arrived at 5.30pm). Most shocking was the size of the bouquet, I paid extra to get a large and it came very small. Due to those 2 above reasons, I will not use BloomLocal anymore.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your valuable critique of our service. We pride ourselves on our customer service and our communication with our customers. A member of our customer care team will be contacting you privately to discuss this matter further. Warm Regards, The Bloom Local Team

Posted 2 years ago

“Could get a better bunch from Tesco for a quarter of the price! Don’t waste your money! Nothing like pictures, rang up to complain but no response!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 2 years ago

“Poor quality product. Nothing like what was shown in the pictures and presentation was not great either.”

Helpful Report

Posted 2 years ago

Hello, Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further and settle this issue to your satisfaction. A member of our quality control team will be reaching out to you shortly in private. Warm Regards, The Bloom Local Team

Posted 2 years ago

“This rating is a bit harsh but I specifically asked for delivery on the Saturday HOWEVER, they were delivered on the Tuesday, 4 days early! I then got an email informing me the flowers had arrived on Saturday!”

Helpful Report

Posted 2 years ago

Hello, thank you for sharing and pointing out our delivery error, we endeavor to keep our delivery times to the times requested by you, and in this case, there seems to have been an error. For this, we apologize and are looking into what has gone wrong. I shall of course be reaching out privately and hope to be able to investigate why this mistake happened and what we can do to avoid it happening in the future.

Posted 2 years ago

“Same day delivery failed. The entire weekend passed before my dying friend's bouquet arrived. She expired just 3 days later. SOmetimes delivery is a matter of life and death.”

Helpful Report

Posted 2 years ago

Good Day, We are extremely sorry we had such a difficult time getting your flowers to your recipient. It is highly unusual for us to miss a delivery date that badly. A member of our customer care team will be privately reaching out to you to gather some more information. Thank you for your patience. Warm Wishes, The Bloom Local Team

Posted 2 years ago

“Absolutely diabolical - not at all close to what was ordered, and a complete rip-off.”

Helpful Report

Posted 2 years ago

Hello and thanks for your feedback, it is valued and will be addressed ASAP. I shall be reaching out to you privately and we can see together what can be done to rectify the bouquet and reach a positive solution. We work together with a team of local florists and try our best to replicate the bouquets ordered from our website, it would seem that in this case, we have fallen somewhat short of expectations. For this, we apologize and look forward to communicating with you soon to rectify the situation.

Posted 2 years ago

“Not many actual flowers, lots of foliage and only lasted a week. Delivered late after partner left work. Won’t use again”

Helpful Report

Posted 2 years ago

Good Afternoon, First, allow me to apologize on behalf of everyone at Bloom Local. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. A member of our quality control team will be reaching out to you shortly to gather some more information about this incident. Sincerely, The Bloom Local Team

Posted 2 years ago

“Missed the delivery day of my mums birthday still waiting for my refund”

Helpful Report

Posted 2 years ago

Hello, Thank you for your valuable feedback. We are truly sorry your experience was not to your satisfaction. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We will be attempting to contact you soon. Until then, please accept my most sincere apology. Sincerely The Bloom Local Team

Posted 2 years ago

“The flowers that were delivered were alredy wilting and the roses where dying , very disappointed to be honest”

Helpful Report

Posted 2 years ago

Hello, Thank you for reaching out to us about your experience with Bloom Local. We are not happy, that you are not happy with your flowers. Our florists usually use the highest quality flowers when crafting our bouquets. A member of our customer care team will be reaching out to you privately in regards to your order. Best Wishes, The Bloom Local Team

Posted 2 years ago

“Flowers were awful for the price. Died within 3 days. I paid extra for a larger bouquet but was very underwhelmed with the final product. I Paid almost £70 for the attached flowers. Absolute joke. Avoid.”

Helpful Report

Posted 2 years ago

Good Afternoon, We are terribly sorry to see that the flowers sent out did not meet your expectations. This is not up to the usual high standards that we set for ourselves here at Bloom Local. A member of our customer care team will be in touch with you privately to attempt to rectify this situation. Best Regards, The Bloom Local Team

Posted 2 years ago

“Absolutely disgusted with your customer services and the fact my order wasn't delivered and to be told I'll have to wait a week or longer for a refund is appalling....quick enough taking money from an unemployed man yet not quick to give me back my money for a failed service”

Helpful Report

Posted 2 years ago

Thank you for your feedback today. We understand how frustrating it can be to have to wait for your funds, unfortunately, this is out of our hands and we are trying to shorten this time. We will be reaching out to you privately to find and solve exactly what went wrong with your order and thus improve our service. With your feedback, we can avoid it happening again in the future.

Posted 2 years ago

“SO BAD! The smallest bunch of flowers EVER! Paid £49.99 plus delivery total £57.98, I wouldn't have paid £20 for the bunch they delivered. Never use this company awful”

Helpful Report

Posted 2 years ago

Thank you for your valued feedback, we do pay close attention to all feedback here at Bloom Local. We understand that quality and quantity are both essential to providing a service you would be happy with. In this case, we seem to have not been able to meet your expectations, and for that, we apologize. To ensure we can maintain a high standard of service we shall, of course, be reaching out to you privately, and together we can make amends for your disappointment this time.

Posted 2 years ago

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