Browns Ladders Reviews

Name: Browns Ladders
Address: Glenway Works, Brierfield, Nelson, Nelson
Rating: 4.74

4.7 Rating 359 Reviews

95 %

of reviewers recommend Browns Ladders

Company Reviews

Questions

Metrics

4.7

Based on 359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01282615517

Email:

info@brownsladders.co.uk

Location:

Glenway Works, Brierfield, Nelson
Nelson
BB9 5NH

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Browns Ladders 5 star review on 31st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with Browns Ladders service. Extremely competitive price, easy ordering & prompt delivery - what more could you ask! Can't comment on customer service, as I had no need to use it.”

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Posted 4 years ago

“Great Service!”

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Posted 4 years ago

“Excellent - great customer service and were very helpful. My order arrived when they said it would.”

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Posted 4 years ago

“Very responsive and quick delivery of a quality product!”

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Posted 4 years ago

“Good quality ladders Good customer care When I phoned up for a delivery date phoned me back quickly Arrived in good condition On time Thank you”

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Posted 4 years ago

“Good solid but lightweight product. Extremely flexible, to suit most diy jobs.”

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Posted 4 years ago

“Excellent quality!”

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Posted 4 years ago

“Quality product, delivered exactly as per scheduled delivery date. Competitive pricing”

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Posted 4 years ago

“Good prices, good customer service, will use again thank you”

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Posted 4 years ago

“The lady I spoke to was very knowledgeable about ladders and knew the ins and outs which was nice. She sympathised about how the new stupid rules around ladders and their construction hampers professional users. Have used browns before and will again.”

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Posted 4 years ago

“Great buy.”

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Posted 4 years ago

“sorted out my return and replacement with just one call..”

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Posted 4 years ago

“Was late arriving due to a supplier issue but once notified it arrived the next day.”

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Posted 4 years ago

“Swift service and quick delivery. Very satisfied.”

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Posted 4 years ago

“Excellent service received item very quickly”

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Posted 4 years ago

“Good quality product and excellent customer service”

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Posted 4 years ago

“Can’t rate the quality of the ladders as they never arrived! Shocking customer service and experience as a whole. Will not be using browns ladders again and will advise others not to also!”

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Posted 4 years ago

We are very sorry that your Ladder did not arrive. Our carriers informed us that your item was out for delivery when they in fact damaged your item in Transit and sent it back. Unfortunately, the ladder that you ordered is out of stock until the next shipment arrives or we would have got a replacement out straight away for you. I do apologise for the inconvenience caused. Kind Regards Lorretta Tatham Browns Ladders Ltd

Posted 4 years ago

“Bought a Zarges ladder from Brown’s at a very competitive price. Unfortunately it had suffered some damage in delivery which I reported by email same day. The following morning I got an email back to say an alternative ladder had been organised on a next day delivery / collection, which arrived just as promised. Recommended supplier.”

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Posted 4 years ago

“Efficient ordering/billing with prompt and careful delivery. Product was exactly as ordered. Great service all round.”

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Posted 4 years ago

“Really pleased”

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Posted 4 years ago

Browns Ladders is rated 4.7 based on 359 reviews