Browns Ladders Reviews

Name: Browns Ladders
Address: Glenway Works, Brierfield, Nelson, Nelson
Rating: 4.74

4.7 Rating 359 Reviews

95 %

of reviewers recommend Browns Ladders

Company Reviews

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Metrics

4.7

Based on 359 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01282615517

Email:

info@brownsladders.co.uk

Location:

Glenway Works, Brierfield, Nelson
Nelson
BB9 5NH

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Browns Ladders 5 star review on 31st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ladder was arrived within the suggested timeframe. The customer service team was helpful and courteous when I called them but unfortunately I am left unhappy with the result of buying from Browns. The ladder arrived quite damaged, with a large dent in one of the rungs and almost every rung had a minor dent or scratch. It was heavily wrapped in polythene, so I didn't assume anything was wrong until I unwrapped it after the deadline - my mistake and one which I'm paying for now. It's a fairly expensive ladder and I guess I didn't expect a brand new wrapped ladder to arrive with so many dings and scratches. Not quite sure how it managed to get so damaged but please be VERY careful to open the wrapping and check all around the ladder before accepting the product as something has gone wrong with the quality control process between production and arrival.”