Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Confirm Testing Reviews

4.1 Rating 2,472 Reviews

77 %

of reviewers recommend Confirm Testing

Company Reviews

Product Reviews

Visit Website

Phone:

02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

Write Your review

Tell us how Confirm Testing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I went to the Bath Road, Heathrow Marriott Hotel location. Our experience there was above perfection. We arrived at our appointments very late due to flight delays and issues getting to the testing location. The manager (who I forget her name), was amazing and got us tested right when we walked in. The staff were super nice, which was a refreshing interaction after traveling for almost 24 hours straight. We felt welcome- we even chatted with the staff. The testing experience was fast and easy. The results came way before the 24hr promise time on the website, which allowed us to enjoy more of our trip to the UK. I cannot recommend this testing company enough.”

Posted 2 years ago

“Initially booked on the recommendation of my partner’s workmate. Then I read the reviews and thought, “What have I done?” However, our experience of Confirm Testing was exactly as advertised, from arrival of the testing kits at home, to the arrival of results. In fact the only problem with the process was with Royal Mail somehow managing to deliver two packages posted at the same time in the same postbox to the lab on two different days!”

Posted 2 years ago

“Very efficient testing anf fast tesults”

Posted 2 years ago

“Great home resting service. Really straightforward to order and carry out. Results delivered on time”

Posted 2 years ago

“was easy and on time”

Posted 2 years ago

“When i was scrambling last minute to find a day 2 and 8 test this was the only company who answered the phone and let me speak to a human. No hidden costs like other companies No need to travel far to post test - can use Royal mail boxes Very speedy returns of my results. Overall very happy and would use this company again”

Posted 2 years ago

“Excellent, faultless service. Thank you Confirm Testing.”

Posted 2 years ago

“Total ineptitude. Agreeing with another reviewer that their stock response has been that the kits were not registered correctly. Waited over a week for one result but still haven't received my partner's result. They should be stripped of their status. Difficult to reach on the phone. When I finally did speak to someone they were very sympathetic but it didn't result in getting our results. A Harley Street address doesn't cut it for me. Avoid this company. At a time of crisis with Covid and its variants it is more important than ever that a company dealing with tests operate with the fastest possible turnaround - this company falls well short of the mark I'm afraid.”

Posted 2 years ago

Dear Yakima, Thank you for your review. We would love to help resolve your issue and investigate the issue you have faced with your order. You have not provided any order reference for us to check your order, and your name and email address does not appear in our system. Please email us at info@confirmtesting.com and we will investigate this for you. Wishing you continued health, Confirm Testing

Posted 2 years ago

“Still waiting after 7 days for results of day 2 PCR.. This is an utter scam. So much stress and time wasted chasing to no avail. Their stock response is to tell people they haven't registered their kit properly and yet we have the screen shot of the correct registration and can also see from the tracking service that they have revived the test . Please avoid this company. They are just using it as a way of making a great deal of money without providing the service they are selling. If you have used it and are frustrated waiting for results please take the time to report this to trading standards or BBC Watchdog who have already exposed their scamming which resulted in them losing their link up with Easy Jet and ceasing trading for a while last year.”

Posted 2 years ago

Dear Katie, Thank you for your review. We have looked into your order and have concluded that despite the initial system error, your results were sent to you shortly after you provided us with the details necessary to assign your certificate that we requested via email. We apologise for the inconvenience that you experienced with the registration process and hope to serve you again in the future with more satisfactory results. Wishing you continued health, Confirm Testing

Posted 2 years ago

“Totally let us down! Ordered two Day 2 fully vaccinated PCR tests to do on our return and when it came to registering them it constantly showed error codes, screen shots below. Calls to the company get dropped after 5 minutes, you can’t leave a message and emails have not been responded to. We are now totally powerless and £90 out of pocket, what a waste of time and money.”

Posted 2 years ago

Dear Judith, Thank you for your review. We have looked into your order, and have concluded that your results were sent to you on 2nd January 2022. We apologise for the initial server error, however, we are pleased to see that your results were processed and sent correctly in the end. Wishing you continued health, Confirm Testing

Posted 2 years ago

“No results 3 days after day 2 PCR test was dropped in the lab directly (not to miss 1 more day with mailing). Calling confirm testing during last 2 days - same story every time - 5 minutes waiting then the call is dropped. Got a response to my email from yesterday, it says that I haven’t registered my kit on their website which is not true, as I did it before we dropped the kit in the lab. Tried to register the kit again, got a message “500 Server Error”! What’s now? If you want your plans to be destroyed go to confirm testing, they will do there best to help!”

Posted 2 years ago

Dear Liudmila, Thank you for your review. We are sorry you feel disappointed with the service. There was a temporary system error when you tried to register your kit, but we advised you to do this again in order to assign the sample to your result, which was not done. This is why we were unable to send your result. We apologise for the inconvenience with the system and hope to serve you again in the future with better results. Wishing you continued health, Confirm Testing

Posted 2 years ago

“Booked day 2 tests for visitors then told by them that it could take 5 days to get the results - offered to send me tests early to avoid delays ! Even though the visitors were not here to take the tests. Due to advised delays I tried to cancel in good time as results would not arrive until my visitors had returned home. Refund refused even though they are unable to provide service paid for. Avoid this company - very poor service”

Posted 2 years ago

Dear Richard, Thank you for your review. We are sorry you feel disappointed with the service. The delays you are referring to were with the limited Royal Mail service during the holiday period, which we advised our customers about via our website and also email. We offered to send you the kits early to avoid any delays, but you requested a refund as your clients were no longer travelling to the UK. As we explained via email, and according to government guidelines, you are not eligible for a refund in this case as you already have the Passenger Locator Numbers needed to enter the country. We hope this brings some clarity to the situation. Wishing you continued health, Confirm Testing

Posted 2 years ago

“ordered 2 tests delivered promptly. However one of the vials was broken and neither test would register saying the tests where invalid or had been used previously. I tried to ring 10 times each time it rang for 5minutes then hung up the option to leave a message was unavailable. I have emailed the company again several times without any response. I need a day 2 test to be able to go back to work. This company is supposed to be approved by the government I will be going to trading standards with this company.”

Posted 2 years ago

“Paid for next day delivery , test didn’t come . When it finally did come the code had already been used so it was a complete scam AVOID!!!!!”

Posted 2 years ago

“impossible to get into contact to ask why booking was not progressing. chat line closed phone line closed”

Posted 2 years ago

“I booked a PCR test twice by mistake and I asked them to refund one of the payment but it's been two months and still haven't got my refund. Very disappointed.”

Posted 2 years ago

“Awful company do not use.”

Posted 2 years ago

“Excellent, efficent and easy to do test. Have recommended to others.”

Posted 2 years ago

“Brilliant service from confirm”

Posted 2 years ago

“So easy to order, arrived in plenty of time and smooth and easy to follow process to do the day two tests - would recommend and definitely use again for future travel.”

Posted 2 years ago

«
1
2
3
4
5
»

Confirm Testing is rated 4.1 based on 2,472 reviews